UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. In today’s digital age, having a sleek and modern website design is more important than ever. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. Others worry that AI will worsen the customer experience as more and more companies use it to save costs.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. Any inaccuracies or misinterpretations are due to me.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Bain Public

DECEMBER 5, 2022

Welcome to our new interview series, where we ask product podcast hosts to answer 5 questions on different product topics. About JJ Rorie. JJ Rorie is founder and CEO of Great Product Management. She is the author of the book IMMUTABLE: 5 Truths of Great Product Managers. Listen here →.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Mind the Product

NOVEMBER 30, 2017

On May 25th 2018 something big is happening which needs your attention. In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. Why Product Needs to Care. Why am I writing about this for the Mind the Product blog?

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. PMs have a unique role that brings together a synthesis of exploration, analysis, and strategic development.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Mind the Product

MARCH 2, 2018

Regular penetration testing, bug bounty systems, and getting to know your local “white hat” ethical hacker can all help, but one of the best defences is, I believe, to develop a culture of stewardship across your organisation. Part of this role involves training in data protection and passing on this training to colleagues.

Data Visualization 84

Data Visualization Systems Review Software Review Customer Experience 84

Andrew Chen

NOVEMBER 15, 2021

Or if you are international, go to the coldstart.com website to find all the pages for Europe, Asia, and more. If you’re reading about this book for the first time, you might be asking yourself — what is the Cold Start Problem about? In previous posts about the book, I’ve hinted at its contents.

Books 63

Books Research Software Reporting Tools Technical Review 63

Business of Software Conference

APRIL 17, 2020

So let’s start a bit about telling you what I do and what our company does. So, we are about like almost 70 people. The thing that matters the most is probably revenue per employees and for us it’s about 300,000. At the turn of the century, remote working at scale would have been impossible.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

ProductPlan

MARCH 5, 2021

The product manager career path is an exciting one with lots of possible on- and off-ramps. According to LinkedIn, interest in product management has doubled in the United States in the past 5 years. We have found significant variation in titles, responsibilities, and hiring and promotion criteria. VP of Product.

User Testing 132

User Testing Product Research Product Management Product Manager 132

ProductPlan

MARCH 5, 2021

The product manager career path is an exciting one with lots of possible on- and off-ramps. According to LinkedIn, interest in product management has doubled in the United States in the past 5 years. We have found significant variation in titles, responsibilities, and hiring and promotion criteria. VP of Product.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Userpilot

OCTOBER 6, 2022

What is data product management? How is it different from product management ? Data product management is the discipline of collecting and analyzing data to develop and improve products. Data products are built around advanced data processing, AI, and machine learning.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Then there’s also the price that needs to match your budget.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 7: What was missing or disappointing in your experience with us?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 94

Reporting Tools Data Visualization Analytic Tools Research Software 94

The Product Coalition

FEBRUARY 26, 2021

The evolution of manufacturing industries, keeping in pace with the advancements, has caused a tectonic shift in the kind of roles and responsibility of an involved individual. The history of Product Management , with origins in the FMCG, post adoption into tech is still being very much written.

Artificial Inteligence 89

Artificial Inteligence Product Management Product Manager Research Software 89

Userpilot

APRIL 14, 2024

And is there a better software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. This, in turn, eliminates the need to use third-party customer engagement tools.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

nulab

SEPTEMBER 2, 2022

Think about the last time you changed jobs. So, what is offboarding, exactly? Let’s take a closer look at what it is, why it matters, and how to do it well. What is offboarding? Use the offboarding process as an opportunity to thank employees for their service and help them transition to their new roles.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

eG Innovations

APRIL 11, 2023

The Key Role of Alerting for Monitoring and Observability Alerting is a critical feature in monitoring and observability products. Alerting ensures that help desks, administrators and IT Ops teams know about issues, or impeding issues and handle communications and remediation rapidly.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

eG Innovations

JULY 19, 2022

A licensed Grafana Enterprise version with additional capabilities is also available for self-hosted, on-premises installation or as managed SaaS (Software as a Service) via an account on the Grafana Labs cloud service. As there is very limited log analysis functionality, most users have another tool to cover that need.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 20, 2024

Looking for an effective product experience tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product experience needs. Looking for a Better Alternative for Product Experience?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. TL;DR HelpHero is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. TL;DR HelpHero is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Looking for an effective product experience tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your product experience needs. Looking for a Better Alternative for Product Experience?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. Duncan Forbes , Product Owner at The Heineken Company Alanna Innes is a Product Owner with xDesign , one of Scotland’s leading digital product design agencies. billion euros in 2019 according to NASDAQ.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

The Product Coalition

SEPTEMBER 11, 2019

—?Much More Than Just A/B Experiments Here are a few important things to know about product ideas: 1) the vast majority of ideas lead to no measurable improvements in business results or value-to-customer (some actually cause negative results) 2) No one, no matter how senior or experienced, can predict which ideas will work and which won’t?—?there

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

Userpilot

FEBRUARY 21, 2023

And is there a better in-app feedback software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Is Pendo or Spekit the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

The Product Coalition

JUNE 17, 2021

If you’ve already decided to learn Java, we should talk about such software engineering jobs as a Java Full Stack developer. If we talk about Java Full Stack Developer specifically, most likely that would imply slightly more of an exposure into the Java based Backend. Who Is a Java Full Stack Developer?

Development 129

Development Data Visualization User Testing Framework 129

Business of Software Conference

MAY 21, 2020

The perfect candidate for a role in your company is out there somewhere; you may need to kiss a lot of frogs, but they do exist. Everyone knows that hiring engineers is really hard. So, against this calibre of competition how does a small startup managed to remain competitive? Alex Yang // VP of Engineering, Simprints.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52