Intercom, Inc.

FEBRUARY 15, 2018

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. My expertise is primarily on Microsoft Windows technologies. I joined eG Innovations in 2001 when the company was an infant. I helped architect the company’s Universal Monitor technology at first.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Amplitude

DECEMBER 7, 2020

It’s one of the most widely used and trusted frameworks for the modern technology company. Debuted in the 2001 Agile Manifesto , the Agile method was created in response to outmoded software practices that didn’t scale with changing technology. Customize Sprints. Consider the Customer.

Agile 121

Agile Reporting Tools User Testing Analytic Tools 121

UX Planet

DECEMBER 19, 2023

Agile UX is a design methodology based on the principles of Agile software development. Agile is a proven software development approach that emphasizes flexibility, collaboration and efficiency. In the real world, user needs, requirements, and expectations evolve constantly. This can be arduous and expensive.

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Agile User Testing UX Feedback Software 98

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

eG Innovations

JUNE 18, 2021

Having a great business analytics tool may not be worth much if you cannot assure the performance of the underlying IT ecosystems. Business users go about their daily tasks, have a question, and open up a different application to look at a premade dashboard (or create their own) through self-service access.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Feedback Software 59

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

BrainMates

MARCH 6, 2018

Some of you may not have been born when I first picked up software product management. “Are we really in a segment or have we just drawn a line around our first 4 live customers and anybody else who can fog a mirror and has revenue and will sign a purchase order?” The customers pay our company money. Who gets value?

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User Testing Feedback Software Product Management Product Manager 75

The Product Coalition

SEPTEMBER 11, 2019

Much More Than Just A/B Experiments Here are a few important things to know about product ideas: 1) the vast majority of ideas lead to no measurable improvements in business results or value-to-customer (some actually cause negative results) 2) No one, no matter how senior or experienced, can predict which ideas will work and which won’t?—?there

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

The Product Coalition

FEBRUARY 12, 2019

Like any other product tool, this issue needs careful consideration. Software products are no different. Famously, in 2001, around twenty tech personalities published the Manifesto for Agile Software Development. Individuals and interactions over processes and tools. In fact, customers can be your best asset.

Agile 77

Agile User Testing Development Analytic Tools 77

The Product Coalition

MAY 15, 2019

Scrum and the agile manifesto were created in a time where we used to still package and ship software physically. Ahead of his time he also described that the best “Brand Men” would do this though experimentation and customer interactions?—?obviously obviously most people skipped that part! names look familiar, anyone?

Product Management 92

Product Management Product Manager User Testing Product Research 92

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. Never before has the customer been empowered with so many choices and information about those choices. They are not questions that can be answered once, or in a vacuum independent of the others.

User Testing 45

User Testing Customer Experience Customer Feedback Technical Review 45

Dear Strategy

OCTOBER 23, 2018

The first has to do with driving consumer needs into product benefits, which, in my interpretation, is really about gathering information about what customers want and then turning that information into products and services that they actually want to buy. There are two parts to this question that we can focus on.

User Testing 49

User Testing Customer Feedback Strategy Marketing 49

ProductPlan

DECEMBER 6, 2022

The day-to-day work and skillset required of those managing a consumer packaged goods product sold in grocery stores are vastly different from those required to manage an aircraft engine or social media app. If not a digital product, they may manage the digital platform through which a financial product is delivered.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

CardBoard

OCTOBER 6, 2023

It’s a useful tool for software teams to solve complex problems. The origins of Scrum actually have nothing to do with software development. Agile is a philosophy and approach to software development. It’s all about flexibility, collaboration, and delivering value to customers quickly.

Agile 52

Agile Feedback Software Software Review Systems Review 52

CardBoard

AUGUST 21, 2023

Agile is about flexibility, collaboration, and customer satisfaction. It’s the secret sauce that makes software development teams hum and businesses boom. It was a solution to a problem, a response to a method that was too rigid for the dynamic world of software development. Customer needs evolve.

Agile 52

Agile Feedback Software User Testing Customer Experience 52

eG Innovations

MAY 21, 2021

Since eG Innovations was founded in the summer of 2001, a colleague recently asked me about our 20 th Anniversary, which we celebrate this year. For me, it’s been 20 years since eG entered the US marketplace-at that time, I was one of their first customers and have remained close to them ever since.

Artificial Inteligence 52

Artificial Inteligence Embedded Analytics Analytic Tools Customer Experience 52

Centercode

OCTOBER 22, 2019

This week, we decided to ask our Customer Validation Managed Testing Services Team to weigh in. Our Centercode Program Managers work closely alongside our customers to manage the ins and outs of Customer Validation, from communicating directly with testers to spinning feedback into recommendations. I miss my Lite Brite.

Product Research 58

Product Research Reporting Tools Data Visualization User Testing 58

Business of Software Conference

DECEMBER 11, 2019

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? from Business of Software Conference. So I’m going to create a whole presentation about cakes and agile and explain to people how you can figure out what types of systems might work for your company.

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Agile Weak Development Team Feedback Software Reporting Tools 61

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

NOVEMBER 10, 2024

There’s no way to succeed without talking to customers. Photo by Martin Damboldt Whenever I tell product people that they must talk to customers, someone brings up the famous Henry Ford quote about faster horses: “ If I had asked people what they wanted, they would have said faster horses.”

User Testing 104

User Testing Customer Feedback Research Software Feedback Software 104

Tyner Blain

MAY 24, 2017

Being outcome driven, is one element you must retain – or even elevate in importance, or you fundamentally break the system of delivery. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

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UX Planet

FEBRUARY 13, 2024

To make things worse, the Scrum sprint does not include contact with users, so there is no way to validate the quality of the user experience. I have no particular quarrels with more flexible Agile methods like Kanban or Lean Software Development. If you haven’t read the manifesto, you should, it’s short and insightful.

Agile 98

Agile Weak Development Team Product Research User Testing 98

The Product Coalition

APRIL 6, 2020

There’s much uncertainty, but it’s likely that for a number of years markets will cool down, investments will dry up, customers will clamp down on spendings, and lots of people will be unemployed. Google, still just a scale-up in 2001, managed to come out stronger from the dot com bust and made a successful IPO in 2004.

Customer Experience 86

Customer Experience Development Team Review Systems Review Workshop 86

UX Planet

FEBRUARY 26, 2024

In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. That is perhaps more of an American, German and some Northern European countries reality.

Research Software 98

Research Software Feedback Software User Testing Data Visualization 98