Mind the Product

OCTOBER 18, 2016

At that time Word was supporting three platforms – Windows, DOS, and Mac, and so a big goal with the release was to get a common code base. So Netflix came up with its rating and recommendation system so that people would rent a mix of films, and this, says Cagan, powered Netflix for the next seven years. Microsoft Word.

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Analytic Tools CTO Coach Finance Customer Experience 156

Userpilot

DECEMBER 15, 2022

The best tools to use to track NPS are Userpilot and SatisMeter. Userpilot is a more well-rounded option, where you can build and send surveys, and then create in-app product experiences based on the results. Here are some of the reasons tracking NPS is important: The NPS system is easy to use. A brief history of NPS.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

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Analytic Tools Reporting Tools Data Visualization Outbound 111

Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. For example, let’s say you launch a NPS survey in your app and 100 users answer it. Well, software is not one of them. What is NPS? What is NPS?

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Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. Without much ado, let’s dive in!

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.

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Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Mind the Product

APRIL 11, 2017

She works with companies of all sizes on integrating user research, experimentation, and the right analytics into the product development process resulting in better product decisions. At Adobe, she led Product Management for all of the Design, Web, and Interactive tools including Dreamweaver, Flash, Indesign, and Illustrator.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

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Analytic Tools Research Software Technology Data Visualization 58

eG Innovations

JULY 31, 2020

The Evolution of Citrix Technologies. eG Innovations has been a Citrix partner since 2003. What was then Citrix MetaFrame soon became Citrix Presentation Server , then Citrix XenApp , and now Citrix Virtual Apps. Citrix Virtual Desktops is the technology that enables delivery of hosted virtual desktops provisioned.

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Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

JUNE 16, 2021

In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. Use a micro-survey to let users choose their path when they start out (opt-in for in-app guiding or self-serve). Contents What is a micro-survey? What is a microsurvey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Coalition

FEBRUARY 5, 2019

In fact, sometimes it seems that the latest, most popular solution; suddenly grows old. In particular, he is interested in successful launch strategies and growth hacking visibility across the key marketing platforms. Now, he is VP of Product at Robinhood , a fintech app, and is on the board of various other companies.

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Research Software Analytic Tools User Testing Data Visualization 70

Userpilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. It is a simple yet powerful tool for tracking customer satisfaction , predicting future growth, and making data-driven business decisions to improve your product or service. A sample in-app NPS survey.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. The advantages of NPS. Predict business growth.

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Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. APMMs are passionate about technology and marketing. What is an APMM?

Product Marketing 52

Product Marketing Marketing Weak Development Team Customer Feedback 52

Roy Madden

MARCH 10, 2016

To put it in perspective, there have been 5,000 petabytes of information created from the dawn of civilization to 2003. Do you have the right tools in place? Is it a new irrigation system being tried in Venice? Annie Cushing’s Collection on Data Analytics. million posts per day. Do you have the right people on the job?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Crowdsource 40

Gainsight

APRIL 18, 2022

Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003. To view the entire webinar and others featuring Adam Joseph, check out our Resources Library !

Data Visualization 52

Data Visualization Technical Advisors Customer Experience Analytic Tools 52

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8