Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. The whole thing wasn’t some massive brand vision. It just snowballed.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

Business of Software Conference

MAY 15, 2019

It was I think the biggest startup in corporate history at the time. In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. And then I think I was in a position where again wondering what to do next. We were in a position where. So more fail.

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Research Software Technology User Testing Fractional CTO 55

The Product Coalition

JUNE 9, 2020

I first heard of Elium , formerly known as Knowledge Plaza, in 2011. I was attending a very small startup event where Gregory Culpin presented the company and its market vision. I built a new operating company with two passionate people with a sound vision of the HR industry future, Thibault Halbrecq and Arthur Roose.

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Research Software Startups Product Research Customer Experience 79

Intercom, Inc.

FEBRUARY 6, 2020

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

JULY 25, 2018

Four of us signed the incorporation documents for Intercom Inc, in August 2011. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality. Startups do to the relationship between the founders what a dog does to a sock.” – Paul Graham.

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Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work. Des: It is, it’s proper startup arbitrage, I guess.

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Feedback Software Research Software User Testing Reporting Tools 209

ProductPlan

SEPTEMBER 8, 2021

By unpacking Amazon’s product strategy, we endeavored to see whether or not the company stayed true to its core vision and mission when put to the ultimate test. Amazon’s Product Strategy: A Customer-Centric Company Built on Day 1 Startup Culture. First, we have to think about the vision 3–5 years out as a team. It’s the same.

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Product Strategy User Testing Strategy Technical Review 64

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” The vision? There’s a value around being optimistic and positive. Des: For us in the years of circa 2011 through 2019 or whatever, right?

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Research Software Feedback Software Product Research User Testing 209

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. We are delighted to chat with you about your work at Crowley Carbon and your wider vision for making global companies more sustainable.

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Reporting Tools Transportation Travel Data Visualization 183

svpg

SEPTEMBER 30, 2016

So when Microsoft released the most "full-featured word processor ever for the Mac" that crawled on their Macs -- we're talking literally two minutes to startup-- the community immediately started posting in newsgroups that Microsoft was actually trying to "kill the Mac.". The title is not important; the work they do is.

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Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

JULY 6, 2021

This diversified approach is necessary for startups and even advantageous in some situations since it keeps the team agile. Richard Rumelt touches on this in his book Good Strategy, Bad Strategy (2011): ”A good strategy is a way through a difficulty, an approach to overcoming an obstacle, a response to a challenge.

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Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Tim Barker, CEO, DataSift.

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Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. into B2B software.

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Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

OCTOBER 20, 2023

Product-led growth is here to stay Product-led growth is likely to continue reinforcing its position as a go-to-market strategy for SaaS companies. 77% of customers view organizations more positively if they offer self-service options. That’s also how users prefer to access support. A/B testing in Userpilot.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105