Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. In 2011 Marc Andreessen declared that software is eating the world. To fix it, we had to change how we worked with our product team.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

User Testing 81

User Testing Customer Experience Naming Vision 81

Mind the Product

MAY 29, 2018

Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. At Benchmark, Sarah invests in consumer businesses and the consumerization of IT.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

UX Studio: Product Management

DECEMBER 7, 2022

Product Vision & Strategy. The user experience research firm, founded in 2011, focuses on customized and exclusive research projects and delivers actionable insights for its clients. In the past decade, we helped companies have better platforms, from startups to enterprises worldwide like Netflix, Google, and Zignaly.

User Testing 52

User Testing Research Software Product Research UX 52

Arpit Rai

OCTOBER 29, 2019

Back in 2011–12, I wanted to create products that would help solve the problems I was facing or that my friends were facing. back in 2011–12. Work pro-bono part-time for 10–15 hours a week for an early-stage startup on their product. Seeing a long list of Indian SaaS startups as you can see in this blog post makes me very happy.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

UX Planet

APRIL 30, 2024

Avoiding the 7 most common mistakes founders make when building a design team and culture in their startups. While individual designers bring unique skills to the table, the design process thrives on collaboration and a holistic approach, where every team member contributes to the collective vision and success. Do you desire the same?

Startups 52

Startups Reporting Tools Research Software User Testing 52

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. It precisely describes the core of the concept and partly explains the startup curve model. but, oddly, a great many startups and long-standing companies skip this step. Ever heard of Everpix? How about Google Wave? Well, it’s not surprising?—?the

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Arpit Rai

OCTOBER 29, 2019

Back in 2011–12, I wanted to create products that would help solve the problems I was facing or that my friends were facing. back in 2011–12. Work pro-bono part-time for 10–15 hours a week for an early-stage startup on their product. Seeing a long list of Indian SaaS startups as you can see in this blog post makes me very happy.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

The Product Coalition

FEBRUARY 22, 2021

Scrum’s Achilles Heel: Product Discovery In the attempt to fill Scrum’s product discovery void, product delivery organizations regularly turn to other agile frameworks like lean UX, jobs-to-be-done, lean startup, design thinking, design sprint?—?just just to name a few. software is eating the world?—?, Read More : (1) Daniel Pink: Drive. (2)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. The whole thing wasn’t some massive brand vision. It just snowballed.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

JUNE 9, 2020

I first heard of Elium , formerly known as Knowledge Plaza, in 2011. I was attending a very small startup event where Gregory Culpin presented the company and its market vision. I built a new operating company with two passionate people with a sound vision of the HR industry future, Thibault Halbrecq and Arthur Roose.

Research Software 79

Research Software Startups Product Research Customer Experience 79

Intercom, Inc.

OCTOBER 27, 2022

Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., today there are plenty of VC firms, startup incubators, and events for entrepreneurs. And so I made lots of mistakes.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Business of Software Conference

MAY 18, 2020

In Times of Scarcity, Clear Vision Beats Rapid Iteration – Guest blog post from Radhika Dutt. In Times of Scarcity, Clear Vision Beats Rapid Iteration. Lean Startup changed how we built products when it was published in 2011 – it lowered the risk in innovation by shortening development cycles.

Vision 52

Vision Weak Development Team Government Data Visualization 52

Intercom, Inc.

FEBRUARY 6, 2020

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Business of Software Conference

MAY 15, 2019

It was I think the biggest startup in corporate history at the time. So I just googled “Leading expert computer vision”. So could I use computer vision as a means of being able to generate body shapes and also allow me to digitize garments really fast and really cheaply. I felt the computer vision was crucial.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Intercom, Inc.

JULY 25, 2018

Four of us signed the incorporation documents for Intercom Inc, in August 2011. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality. Startups do to the relationship between the founders what a dog does to a sock.” – Paul Graham.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work. Our best customers at the time were Silicon Valley startups, and the reason they were the best was that the dollar was significantly out-performing the euro. Karen: That’s a good value prop.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

ProductPlan

SEPTEMBER 8, 2021

By unpacking Amazon’s product strategy, we endeavored to see whether or not the company stayed true to its core vision and mission when put to the ultimate test. Amazon’s Product Strategy: A Customer-Centric Company Built on Day 1 Startup Culture. First, we have to think about the vision 3–5 years out as a team. It’s the same.

Product Strategy 67

Product Strategy User Testing Strategy Technical Review 67

svpg

SEPTEMBER 30, 2016

So when Microsoft released the most "full-featured word processor ever for the Mac" that crawled on their Macs -- we're talking literally two minutes to startup-- the community immediately started posting in newsgroups that Microsoft was actually trying to "kill the Mac.". The title is not important; the work they do is.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

JULY 6, 2021

This diversified approach is necessary for startups and even advantageous in some situations since it keeps the team agile. Richard Rumelt touches on this in his book Good Strategy, Bad Strategy (2011): ”A good strategy is a way through a difficulty, an approach to overcoming an obstacle, a response to a challenge.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

Intercom, Inc.

JULY 25, 2019

The vision? And then start small and take the big idea, take that bigger vision, this longer term plan or dream and then start small, break it down into the smallest, smallest pieces. Des: For us in the years of circa 2011 through 2019 or whatever, right? They’re startups, size 10 through a thousand. They’re out there.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Intercom, Inc.

FEBRUARY 4, 2021

We are delighted to chat with you about your work at Crowley Carbon and your wider vision for making global companies more sustainable. And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. And even now we set up new companies, we set up a new startup in COVID actually, in lockdown, and we’ve taken that.

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Reporting Tools Transportation Travel Data Visualization 183

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Tim Barker, CEO, DataSift.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. into B2B software.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

OCTOBER 20, 2023

Product strategy will include ethical considerations Product managers have to deal with an increasing number of ethical considerations when developing the product vision and corresponding product strategy. It’s been over 22 years since the Agile Manifesto was released and The Lean Startup by Eric Ries was published in 2011.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105