Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools

Userpilot

APRIL 24, 2024

companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks.

Analytic Tools

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. why cross-platform app development?

Research Software

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software

Userpilot

JUNE 4, 2021

SaaS apps also need walkthrough software to guide their users through their products. A walkthrough software uses interactive walkthroughs to support new user onboarding. If you are on the lookout for a walkthrough software that will knock the experience out of the park for your users, keep reading!

Analytic Tools

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software

The Product Coalition

AUGUST 29, 2023

Utilize an array of tools including Google Analytics, customer feedback platforms, and social media monitoring tools. Imagine you’re steering a health and wellness app. Platforms like Tableau and Power BI provide powerful tools for crafting compelling visual representations. Harvard Business Press.

Data Visualization

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. How to implement a customer-led strategy in SaaS?

Feedback Software

Intercom, Inc.

DECEMBER 10, 2019

Back in 2013, our head of engineering Darragh coined this mantra: Shipping is our heartbeat. Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. First some context.

Onboarding KPIs

The Product Bistro

NOVEMBER 13, 2021

On my other properties, I have been moving to using a simpler, yet powerful, platform called Ghost that is more focused on writing, and publishing content. I originally came across it in 2013 after its successful Kickstarter campaign funded it, and its bare-bones simplicity was appealing. Still, once the posts were in, I had a problem.

Analytic Tools

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Adam: What was Eventbrite like when you joined back in January 2013 comparted to today? Thumbtack used a much more simple but still scalable solution.

Analytic Tools

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools

Userpilot

APRIL 19, 2022

You’ll see the different functionalities that Pendo offers, the cost implications, feature limitations, and the best alternative solutions. Pendo allows users to create both in-app and email surveys. Email surveys are sent to users who couldn’t complete the survey in-app after 14 days. What does Pendo do?

Feedback Software

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

Analytic Tools

Indicative

DECEMBER 16, 2020

Together, they founded MeetMoi—the first mobile-based dating app. The app was acquired by Match.com in 2013, but it was the intervening years that gave Jeremy the inspiration for Indicative. While operating MeetMoi, they encountered their fair share of problems—each becoming the spark for a new solution and a new company.

Data Visualization

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. That’s right: the key to recurring revenue in the SaaS world is intelligent onboarding. What is an onboarding platform? That’s a good idea.

Analytic Tools

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Research Software

Mind the Product

JULY 5, 2017

Prad makes sure that journalists can get photos and videos from phones to the various editing platforms and upload the final content on the website. He is also involved in some user experience projects, such as live streaming, analytics, and content recommendations for users. Joys and Sorrows. Sprint planning has several stages.

Analytic Tools

Intercom, Inc.

JULY 26, 2018

About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools. I had no intention of stopping the survey software stuff. People need this.”

Feedback Software

Intercom, Inc.

MAY 17, 2018

From qualitative interviews, you’re able to actually see behaviors, and you can look into the data analytics and actually see what’s happening. All of a sudden, we start to talk through what’s wrong with the notch, and then talk about what else was going on, and I learn that he actually needed to build an Android app.

User Testing

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house.

Analytic Tools

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Using product tour software is a better decision. The best product tour software on the market is Userpilot.

Analytic Tools

Userpilot

NOVEMBER 23, 2023

If you integrate an existing model into your product, like most SaaS companies, it won’t be enough to outperform your competitors. Only then choose the right (AI) tool to tackle it. Next, make sure that delivering the AI solution at scale is feasible. The easiest way is to use the available API solutions like OpenAI.

Data Visualization

The Product Coalition

FEBRUARY 27, 2021

A human-oriented product should address the target user’s critical problems and provide inclusive, user-friendly solutions. It’s one of the most popular offshore software design and development destinations. Since its establishment in 2013 in Warsaw, the capital of Poland, Fireart has served more than 700 companies worldwide.

Research Software

Userpilot

DECEMBER 23, 2020

Analytics & Experimentation. Proactive onboarding means you proactively lead a user to an outcome, while reactive – that you only respond to their actions in-app. Building your own product adoption tools can set you back a lot of money. Trends to Watch In Product – Table of Contents.

Analytic Tools

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Most customers either know their problem and are looking for a self-help solution (which AI can help provide), or are stumped and need a helping hand from a human.

Customer Experience

Iteratively Blog

MARCH 15, 2020

Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics. They're the creators of hugely popular open source tool DBT. Apache Kafka), distributed systems, and much more. ?

Data Visualization

Usersnap

AUGUST 12, 2024

Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights.

Data Visualization

The Product Coalition

FEBRUARY 5, 2021

After graduating in 2013, she moved to London, U.K. She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology.

Technical Advisors

Gainsight

MAY 7, 2020

We’ve written about process solutions to “do more with less” But how can you do more with less software spend ? That came with a boom in spending on a plethora of systems as well. Consolidate Survey / CX Tools Into the CS Platform. Below are the 5 most common areas of consolidation: 1.

Analytic Tools

UX Studio: Product Management

JULY 5, 2021

Our history dates back to 2013, when David Pasztor, a TED talk speaker and a UX design ambassador, founded UX studio with a bold goal — to become a product design partner for companies worldwide. . We are honored to include UX studio in the list of best design agencies that work with New York companies. .

Research Software

The Product Coalition

SEPTEMBER 4, 2023

And yet, useful improvements do not always add up to the desired results , especially when growth is a problem and the market is saturated with similar solutions. When Microsoft was building a new version of Windows back in 2013, the meteoric rise of smartphones was all the rage and getting all the attention.

User Testing

The Product Coalition

OCTOBER 6, 2020

Jared Feldman, Founder & CEO of Canvs At a fireside chat at Meetup HQ in New York City, Jared sat down with Greg Battle , Chief Product Officer at finance intelligence company, Laso to discuss Canvs products, the world of qualitative analytics, and what it takes to build a business dedicated to understanding the power of empathy.

User Testing