Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. No wonder marketing has a bad name in the tech industry. We thump our chests when we say that.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. You can hear or read the full interview on the Intercom blog. Andrew’s name kept popping up when we asked guests who in growth do you think we have the most to learn from? The vision?

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

JULY 21, 2022

which is Tim Berners Lee’s vision of a linked or semantic web. It is sometimes referred to by the name Web 1.0. Blogs became popular and social networks emerged with MySpace, Friendster and eventually Facebook. Web3 is a generic term that describes the vision for a better internet. Web3 and Web 3.0 Introducing Web 3.0

Research Software 157

Research Software Banking Vision User Testing 157

Intercom, Inc.

JANUARY 18, 2023

And then, my personal prism of seeing this over the last few years was that those platforms experienced some hardships because they realized that, “Yes, the vision is really, really good and interesting.” Kris Jagasia: My name’s Kris Jagasia. Liam Geraghty: You guys founded the company in 2014.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Intercom, Inc.

JANUARY 10, 2019

Instead of saying “name” with an input field, the bot would ask, “What’s your name?” I remember when I wrote that blog post in 2014, Google Now had just been announced. I don’t know when Stripe was founded, but in 2014 they weren’t very mature. Google Now looks a lot like it did in 2014.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

JUNE 19, 2020

So just like starting soft here a little bit of background on who in God’s name am I to come up here and talk about these things. We actually had name confusion like that pricing consulting company What’s this product. And in the 2014 version there was only like 400 companies on it. How about now. Jenny loves it.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. ” And that’s the part that hinders innovation.”.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249