Remove 2014 Remove Messaging Remove Weak Development Team
article thumbnail

How aligning product and marketing teams improves customer experience

Mind the Product

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. As long ago as 2014, the Harvard Business Review was talking about how marketing can no longer rely on the funnel.

article thumbnail

Nir Eyal on designing healthy habits – and the psychology behind them

Intercom, Inc.

I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Here are five quick takeaways: We have good habits and bad habits , which are very different from addictions. Short on time? What makes a habit?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer retention is the new conversion

Intercom, Inc.

We developed all these tips and tricks that would help us optimize what happens when they land. To bring us up to early 2014, you might be familiar with Product Hunt. We realized early that you can have all the tactics in the world but if they hit your homepage and your homepage is bad, it’ll go to s**t.

article thumbnail

Software Bugs Are Expensive: How Session Replays Help You Spot and Fix Them Fast

Userpilot

In 2014, a software error on Amazon caused some items to drop to just one penny. However, an error message kept popping up when I tried to input my details. Wasted time on bug reproduction and fixes The software development process is lengthy. When issues arise, customer support teams receive a surge in tickets.

article thumbnail

How JustGiving Crowdfunding Went From an Idea to £100m in Five Years

Mind the Product

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

article thumbnail

Slack’s Rachel Hepworth on bringing growth marketing to a high growth company

Intercom, Inc.

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

article thumbnail

Decentralized Social Media Platforms?—?The Only Guide You Need to Read

The Product Coalition

Developing a decentralized social media platform involves harnessing blockchain technology to create secure and transparent networks where users control their data. Here, you can post short messages, engage with others, and revel in an ad-free, user-centric environment. Steemit would be the eloquent blogger in the countryside.