Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Trial and error: adding sales input to the product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

freshtrax

JUNE 11, 2019

137 billion USD) in 2014 to 17,268 billion yen (approx. With little change from 2014, SoftBank remains as the top tech company by capital value. Since our last article in 2014, Yahoo! Nomura Research Institute, Ltd. ?421.4 Nomura Research Institute, Ltd. ?61.0 133 billion USD) in 2013 to 14,899 billion yen (approx.

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. Born in Poland, she moved to London in 2014 to embark on her career in Product Management. Different companies call “product manager” different things. Hi Margaret.

Analytic Tools 97

Analytic Tools Technical Review Data Visualization Software Review 97

UX Studio: Product Management

OCTOBER 2, 2023

The expertise of our team lies in creating visually stunning website design and digital products. While also placing a strong emphasis on UX research to guide our design decisions. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mixpanel

JULY 21, 2023

As part of the engineering team that helped push our new site into the world, I’d love to walk you through it—with a special focus on the way we married a great design vision with the right tech stack to bring it to life. The Mixpanel homepage circa 2014. What should a website do? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

As part of the engineering team that helped push our new site into the world, I’d love to walk you through it—with a special focus on the way we married a great design vision with the right tech stack to bring it to life. The Mixpanel homepage circa 2014. What should a website do? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

As part of the engineering team that helped push our new site into the world, I’d love to walk you through it—with a special focus on the way we married a great design vision with the right tech stack to bring it to life. The Mixpanel homepage circa 2014. What should a website do? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

People-First Product Leadership

MAY 29, 2023

Subscribe now Unlocking the Power of Psychological Safety I’m preparing for the June cohort of People-First Product Leadership. ” — Tweet , original quote from Gilles Deleuze Why is psychological safety important for product people? The group believes their work is purposeful and positively impacts the greater good.

Customer Experience 52

Customer Experience Product Research Research Software Leadership 52

People-First Product Leadership

MARCH 24, 2024

I recall the startup founder who literally bounced with excitement when we discussed the product being built. There was the CTO who recommended I take his job to align product, design, and engineering more closely. They're testing me." Instead it’s their grit and positive character that stands out. They're not.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Mind the Product

JULY 1, 2019

Smart candidates know they need to prepare thoroughly for their product management interviews. Do not go into a product management interview without preparing questions for your interviewer. Winging it or asking generic questions here can kill your chances at landing a product management job.

User Testing 121

User Testing Product Management Product Manager Customer Experience 121

The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. In this piece, we’ve gathered some of the most talented and productive UX professionals in 2020. The team at Clay cares about the projects they work on, they try their hardest to ensure that your vision gets presented to the world.

UX 95

UX Research Software Feedback Software User Testing 95

PMLesson's Ace the PM Interview

SEPTEMBER 28, 2020

Those who are looking for a job in tech, whether it be in product management, software engineering, data science, or the like, have undoubtedly considered a career at Google. One of them was our co-founder Stephen Cognetta back in 2014-2015. We understand that it can feel overwhelming to aspire towards a position at the tech giant.

Reporting Tools 98

Reporting Tools Software Engineering User Testing Customer Experience 98

Intercom, Inc.

JANUARY 18, 2023

Liam Geraghty: And we’ll be chatting to Chris Hull, Chief Product Officer and Co-founder of Otus, a system that’s able to integrate student performance info into one place, about the future of edtech. There’s a long list of products I think people had access to previously, but teachers weren’t forced to use them.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. On today’s show, we’re going to hear a little bit from each of them. That just blows my mind.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Roadmunk

DECEMBER 21, 2017

The latest episode of Product to Product, a podcast for / by product people, is here. Listen below: Hotjar is on a mission to democratize user data and feedback by making their analytics platform accessible to everyone—no matter how small their website. They’re a startup success story that you don’t hear too often.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

svpg

SEPTEMBER 30, 2016

Article: Behind Every Great Product. I titled the paper, “Behind Every Great Product” and it was inspired by the classic Good Product Manager / Bad Product Manager by Ben Horowitz. The paper proved popular and helped many teams to get a better understanding of just what product was all about.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Tyner Blain

JANUARY 8, 2017

When it comes to developing a product strategy – or even making decisions about how best to create a product, one of these assumptions is likely to be what causes us to fail. Every strategy, every product idea, every design approach, and every planned implementation is built upon a pile of assumptions. Being Wrong.

User Testing 40

User Testing Weak Development Team Product Research Workshop 40

Intercom, Inc.

APRIL 22, 2019

How did you all get to product-market fit ? Rick : I heard a great analogy that when you’re in pre-product-market fit, you can feel like you’re in a desert. “When you’re in pre-product-market fit, you can feel like you’re in a desert. So of our monthly active users, how many are using the product daily?

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Business of Software Conference

JULY 20, 2020

So, as a business begins to discover its business model, its product market fit it begins to enjoy the recipe for success or, more specifically, its leaders do. And so, this chart is just a chart from the gaming business, and it reflects market share position in various gaming platforms over time. Now what were the products like.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. Because it’s a free product, we measure our success a little bit differently.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52