Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

PMLesson's Ace the PM Interview

JULY 13, 2020

From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. Leading a diverse team. Product School's Product Management Certification Founded in 2014, Product School boasts a community of 1 million+. And ultimately.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. At the time, back in 2014, this was so much easier than having to navigate around using Google Maps. They’re addictive. And stimulating. But by themselves they produce little. Building things should mean you’re adding value.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Arpit Rai

OCTOBER 29, 2019

Feature Development: For B2C products, you’re likely to only develop those features that affect a majority of your customers. It can sometimes be a bit different in B2B where even if 20% of your customers strongly desire a feature, it is likely that you will consider developing this feature. Probably not.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Arpit Rai

OCTOBER 29, 2019

Feature Development: For B2C products, you’re likely to only develop those features that affect a majority of your customers. It can sometimes be a bit different in B2B where even if 20% of your customers strongly desire a feature, it is likely that you will consider developing this feature. Probably not.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

The Product Coalition

JUNE 25, 2019

Do co-located teams truly perform better? But having experienced both poorly performing, co-located teams as well as high performing distributed teams, I wanted to take a closer look at some of the research as well as experiences of others. The team members are a critical part of the overall success of distributed teams.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

Userpilot

SEPTEMBER 15, 2023

Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. Then, respondents answer the same follow-up questions, granting you deeper insights into each idea’s strengths and weaknesses.

User Testing 96

User Testing Feedback Software Product Research Analytic Tools 96

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Tyner Blain

JANUARY 8, 2017

When it comes to developing a product strategy – or even making decisions about how best to create a product, one of these assumptions is likely to be what causes us to fail. Laura Klein spoke at the Lean Startup Conference about identifying risky assumptions and her talk was published in Dec 2014. Identifying Risky Assumptions.

User Testing 40

User Testing Weak Development Team Product Research Workshop 40

The Product Coalition

OCTOBER 11, 2023

Developing a decentralized social media platform involves harnessing blockchain technology to create secure and transparent networks where users control their data. Launched in 2014, it’s an OG in the decentralized social media world. Launched by the Aave team in 2022, it’s a fully composable and decentralized social graph.

Weak Development Team 125

Weak Development Team Customer Experience User Testing Data Visualization 125

Business of Software Conference

JULY 20, 2020

Do you empower small, agile teams? Dubin the founder in the face of the company has this vision. And I’m not saying that’s good or bad. It was done in 2014 and they were interested in understanding what had happened to American households spending patterns since the advent of the first true smartphones.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Roadmunk

DECEMBER 21, 2017

Marc: I’m one of the founders of Hotjar, and we started back in 2014. It started as a bold vision to change the way the web is built by democratizing user data and feedback. I, myself, started off as a developer. My role changed from developer to recruitment. I was just focusing on building the team.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

They got a bad rep, but they’ve come through the other end, I think. I remember when I wrote that blog post in 2014, Google Now had just been announced. I don’t know when Stripe was founded, but in 2014 they weren’t very mature. Google Now looks a lot like it did in 2014. I do think it will continue.

User Testing 143

User Testing Banking Customer Experience Technical Review 143