Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Recent Product Management Interviews. SPRuBSAe5P.

User Testing 79

User Testing Leadership Customer Feedback Product Research 79

Userpilot

JUNE 25, 2021

Both of them may become Snapchat users eventually but the 16-year old is more likely to adopt it sooner. And that’s because of the Product Adoption Curve. The Product Adoption Curve shows how a product is adopted through multiple segments of the market. The best Product Adoption tools. Conclusion.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Intercom, Inc.

MAY 26, 2021

As we’ve grown from a tiny team when I joined in 2016 to the 160 or so folks we have today, there’s still this incredible empathy, kindness, and desire to lift each other up and see each other succeed.”. We had this big, ambitious vision grounded in a deep understanding of a problem that really mattered to our customers.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Recent Product Management Interviews.

User Testing 60

User Testing Leadership Customer Feedback Product Research 60

Mind the Product

JUNE 13, 2018

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce the first six speakers who will share their unique insights with us in October! Joe Leech, Product Strategy Consultant.

User Testing 87

User Testing Data Visualization Workshop Product Research 87

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. Download the Anatomy of a Product Launch ?. In a particular market?

User Testing 126

User Testing Startups Product Research Testing 126

UX Studio: Product Management

SEPTEMBER 16, 2021

As an expert design agency, we offer product design, and user experience research services, UX consulting, and customized solutions to address our clients’ challenges. If you are looking for an experienced design studio in Berlin to help you with your product challenges, contact us.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. Show people how they made a difference.

User Testing 110

User Testing Weak Development Team Onboarding KPIs Customer Experience 110

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. Download the Anatomy of a Product Launch ?. In a particular market?

User Testing 105

User Testing Startups Product Research Testing 105

Good Product Manager

FEBRUARY 8, 2016

Upcoming Events: Spring 2016. Product Marketing Community: The Toronto Conference (Friday, April 22): I’m very excited to be a keynote speaker and panelist at this first-ever conference, where I’ll be speaking on “Sorting Out Product Marketing and Product Management” and other product marketing related topics.

Research Software 60

Research Software Data Visualization Events User Testing 60

Good Product Manager

FEBRUARY 8, 2016

Upcoming Events: Spring 2016. Product Marketing Community: The Toronto Conference (Friday, April 22): I’m very excited to be a keynote speaker and panelist at this first-ever conference, where I’ll be speaking on “Sorting Out Product Marketing and Product Management” and other product marketing related topics.

Research Software 60

Research Software Data Visualization Events User Testing 60

Melissa Perri

MAY 5, 2016

I was now going to build things that mattered to my customers. I was tired of building products that no one used. Watching and waiting for the numbers to go up in Google Analytics, only to be let down again. My team and I spent months building products we thought would be successful, only to be disappointed.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

Mind the Product

APRIL 11, 2017

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce our first six speakers, who will share their unique insights with us in September: Tickets are on sale now!

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

JANUARY 28, 2021

We’ve decided to go against the grain and compile a list of tips on how to break into the product management career by experienced PMs + feature the story of John Fontenot – a sales-guy-turned-Project Manager – who is now working on building the first Bootcamp for aspiring PMs – Path2Product.

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. Download the Anatomy of a Product Launch ?. In a particular market?

User Testing 52

User Testing Startups Product Research Testing 52

Bryce York

NOVEMBER 27, 2016

Sean also popularized the term product/market fit and coined the term growth hacking. The days of traditional interruption marketing are dead. Universities mightn’t have noticed, but marketing success isn’t measured by impressions and exposure anymore. Goal : Improve new user activation.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Product Innovation Educators

MAY 23, 2016

I have a great guest, Rebecca Kalogeris, to help us understand the pulse of product management. Summary of questions discussed: What is the purpose of the Product Management and Marketing Survey? The survey data gives us insights to the people we serve. Only 5 hours/month is spent interviewing customers.

Product Research 49

Product Research Customer Experience Data Visualization Product Management 49

Userpilot

AUGUST 27, 2020

This post in an implementation guide inspired by the Adjacent User Theory post by the wildly-successful Bangaly Kaba (EIR @ Reforge, Former VP Growth @ Instacart, Instagram). We wanted our readers to see how they can use Userpilot to turn their adjacent users into activated users similar to what Bangaly Kaba did in Instagram.

Analytic Tools 94

Analytic Tools Customer Experience User Testing Customer Feedback 94

Andrew Chen

JULY 20, 2020

To learn more from Bangaly, Elena, and Fareed check out the upcoming Career Accelerator Programs like Product Strategy , Marketing Strategy , and Retention + Engagement Deep Dive. When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Those are your Adjacent Users.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. “How would you feel if you could no longer use this product?

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We’ve expanded our principles to reflect Brian Balfour’s better-defined “New Age Growth”, and adopted Product Thinking to unlock huge A/B tested conversion, retention and AOV uplifts.

Product Research 132

Product Research User Testing Customer Experience Data Visualization 132

Userpilot

DECEMBER 23, 2020

And what new product growth terms made it to our dictionary? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Trends to Watch In Product – Table of Contents.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in Product. Women in SaaS.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. Who is your ideal customer and who isn’t?

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. Even if you don’t use Slack , there’s a good chance that you’ve at least heard of the popular communication tool used by millions worldwide. Merci Grace.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 million apiece. Tim noticed a problem with calendars , which is that they usually function like email.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Andrew Chen

JULY 20, 2020

To learn more from Bangaly, Elena, and Fareed check out the upcoming Career Accelerator Programs like Product Strategy , Marketing Strategy , and Retention + Engagement Deep Dive. When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Those are your Adjacent Users.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Intercom, Inc.

APRIL 4, 2019

The second stage is treating growth as top of funnel marketing and layering on sales to open up profitable yet harder to reach segments. Back in 2016, this is exactly the situation Stripe found themselves in. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. Even more interesting from a business perspective, last year they converted entirely to a subscription-based pricing model for their services.

User Testing 73

User Testing UX Data Visualization Research Software 73

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. Even more interesting from a business perspective, last year they converted entirely to a subscription-based pricing model for their services.

User Testing 40

User Testing UX Data Visualization Research Software 40

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. My continuing leadership in the field.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

JULY 26, 2016

Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It. Rahul Vohra: The Product-Market Fit Engine. Stephen Allott: Scaling Software Sales – Rules & Tools.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70