Radical Product

JUNE 19, 2018

When developing and launching these types of products, the need for product thinking is clear: someone must take day-to-day responsibility for the product vision and strategy, manage updates and releases, and balance priorities between customers, technology, and the business. But what is a “product”, anyway?

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Feedback Software Artificial Inteligence Customer Experience Data Visualization 40

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! And then at Pulse 2016, I decided to take another leap.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Melissa Perri

MAY 5, 2016

And it’s not something you build only once, and then consider the job done.” - Yevgeniy Brikman, Y Combinator, 2016 Confusing, yes? As I continued to use these methods as a Product Manager in enterprises and other more mature companies, I had to customize both my definition and the practice of building Minimum Viable Products.

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User Testing Feedback Software Research Software Customer Experience 120

freshtrax

JULY 16, 2019

With this achievement, co-founder, Naofumi Yamada, was selected to be in “ Forbes 30 under 30 Asia: Enterprise Technology ”, recognizing his impact on Asia and the world. Sansan is changing and streamlining the business card management system with technology, providing enterprises and individuals with tools that make the process easier.

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Research Software Reporting Tools Startups Data Visualization 91

Mind the Product

MAY 29, 2018

Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. At Benchmark, Sarah invests in consumer businesses and the consumerization of IT. Cindy is the author of Lean Customer Development: How to Build Products Your Customers Will Buy.

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Technical Cofounder Fractional CTO CTO Coach User Testing 76

UX Studio: Product Management

DECEMBER 7, 2022

Our list of top UX research agencies wouldn’t be whole without the Adam Fard UX Studio, founded in 2016. Product Vision & Strategy. In the past decade, we helped companies have better platforms, from startups to enterprises worldwide like Netflix, Google, and Zignaly. Among research needs, they cover: . UX/UI Audit .

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User Testing Research Software Product Research UX 52

Gainsight

JULY 16, 2020

The Vision of Valuize. The genesis of Valuize lies in Ross’ nearly 20 years of seasoned experience in launching new business models in enterprise B2B software vendors and services providers. We asked Ross, with all his wisdom and vision of customer success, what is he doing now with Valuize to change the game for current customers?

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B2B Customer Experience Technology Data Visualization 52

Sachin Rekhi

FEBRUARY 16, 2020

I instead define a product manager as driving the vision, strategy, design, and execution of their product. Vision: Vision Narrative. Most product managers realize that defining a compelling vision for their product is a core responsibility of their role. Vision: Product Walkthrough.

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Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

FEBRUARY 6, 2020

When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 At the enterprise level within companies, this is why you’re always going to need technology leadership.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? Rachel Hepworth: We knew we wanted to build the team because we’d already done enough in 2016, mostly before I joined, to know there was value there. The vision?

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Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

APRIL 2, 2019

After learning a whole lot about how to do software requirements management, project management, enterprise architecture, architecting software solutions, information security policies. I switched to RBC mobile team, where I got the opportunity to manage feature implementations for the RBC mobile app (iOS and Android).

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Weak Development Team Consulting Product Management Product Manager 60

Intercom, Inc.

JULY 14, 2022

And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. We hadn’t sold to large enterprise technology companies, but that was the next segment we wanted to go after. Sales, he thought, would do just the trick. James: I think that’s right.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. If you’re short on time, here’s some quick takeaways. Grappling with the Google game.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. Jason: I’m super excited about this next session.

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Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

FEBRUARY 10, 2020

And so you know the founder TBD I was like You know I figured out all the other sh*t that I’ve done in my career so I can probably figure this out I’m in and the team I was able to recruit one of the earliest engineers on the Gmail team who was there from 2004 to 2016. So I said All right let’s make this happen.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

But let’s suppose that you’re actually pivoting and you’ve decided you’re going to go upmarket to enterprise customers. This is a local company called Contextually and this is their roadmap from 2016 and this is the real unadulterated roadmap. So you’ve got to ask yourself what are we trying to do?

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Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. Paul: It might be interesting to distinguish between the consumer side and the enterprise side. We’ve talked about bots and apps and the vision and all that stuff. There are really fuzzy end points to it.

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User Testing Banking Customer Experience Technical Review 143