Product Takeoff

MARCH 19, 2019

To achieve that level of confidence and to build products in that space we as product managers have to focus on a few key principals before we plan on getting the next thing in the marketplace.The four major principals we generally go by are Vision, Strategy, Team and Rapid learning.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Intercom, Inc.

APRIL 22, 2019

Rick : Guru was born out of a pain I personally lived at my last startup, Boomi, which I started back in 2000. Kaitlyn : As you mentioned, this is your second startup journey. Rick : That shift came about around 2016. I imagine you guys have gotten positive feedback on that. Kaitlyn : Rick, welcome to Inside Intercom.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Sachin Rekhi

FEBRUARY 16, 2020

I instead define a product manager as driving the vision, strategy, design, and execution of their product. Vision: Vision Narrative. Most product managers realize that defining a compelling vision for their product is a core responsibility of their role. Vision: Product Walkthrough.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Product Talk

DECEMBER 6, 2023

How does an opportunity solution tree connect with a product vision? Market factors: How would addressing each opportunity affect your product’s position in the marketplace? Company factors: How does each opportunity support your company mission, vision, and strategic objectives? What is an opportunity solution tree?

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Intercom, Inc.

FEBRUARY 6, 2020

When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

APRIL 16, 2020

Fast forward to 2016 when I joined HSBC in Hong Kong and repitched the idea in my first week of working there – then, the timing was great. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Conclusion.

Weak Development Team 141

Weak Development Team Banking Customer Experience User Friction 141

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. Historically, Slack relied heavily on virality for its growth. They had occasional advertising here and there.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

MARCH 11, 2021

I felt incredibly lucky to be at a company that had been positively affected by Covid-19. And when Brian Balfour began crafting his vision of Growth after Sean, he tied in these approaches to develop a much more problem-centric definition of Growth. Having more ideas does not mean having more success.

Product Research 134

Product Research User Testing Customer Experience Data Visualization 134

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Based on your career and your time at Facebook, what is your advice to companies in that particular position?

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

The Product Coalition

FEBRUARY 26, 2021

As a prominent visioner, Steve Jobs proved that “it is not customer’s job to know what they want”. Since 2016 the revenue received from digital services has doubled with a steady growth rate of around 22% each year. Every year, a burst of innovation by small startups steadily eats out more and more from the large technology pie.

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

Product Talk

FEBRUARY 8, 2017

The Lean Startup: Eric Ries [9:49]. The Lean Startup. Productized 2016 – Lisbon, Portugal. The Lean Startup encouraged us to ask, “Does anyone want our solution?” Many of you may guess what it was, but about five years ago Eric Ries launched The Lean Startup. Show Notes: Introduction [:26].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

FEBRUARY 10, 2020

She will talk about some of the ways that companies can provide a better environment for humans to work and share how she came to realize that in her startup, she had to bring her ‘best self’ to the business every day – no one else in the business has more impact on the morale and well-being of the team than the CEO.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40