Indicative

SEPTEMBER 4, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. These numbers indicate the growing demand for intelligence software among businesses of all sizes. Still, for these technologies to be useful, leaders have to ensure that their employees have the sufficient resources to learn them.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. We know that you use a lot of different tools to succeed in your work and managing those tools can lead to wasted time.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 7, 2021

Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. Source: Google Playtime EMEA 2017. User engagement metrics are the data points to measure your users’ interactions with your product. Get a demo today! Source: Userpilot.com.

Onboarding KPIs 67

Onboarding KPIs User Testing Customer Experience Customer Feedback 67

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

SEPTEMBER 29, 2023

As you read on, you’ll learn: The key responsibilities of SaaS growth teams. Examples of in-app experiments to drive growth. TL;DR A growth team works to identify and execute growth opportunities through data and experimentation. Build in-app flows and experiences, and A/B test them to see what drives results.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Data Visualization 103

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. Why is cohort analysis important for SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Roadmunk

APRIL 12, 2018

And one of the topics Mike and Michael did a deep-dive into were the tools product people apply to understand their users better—specifically u ser personas and jobs to be done. We have 15,000 product people from all over, mostly on the software side. The episode can be listened to above, and we’ve also included a transcript below.

User Testing 58

User Testing Customer Feedback Customer Experience Analytic Tools 58

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

DECEMBER 3, 2020

What a knowledge base can do for SaaS products. A knowledge base is a structured set of resources that SaaS users can access in-app, geared towards helping them get the most out of the product. At Userpilot, our in-app Knowledge Base (created in Userpilot as well!) What is a knowledge base and why do I need one?

Feedback Software 64

Feedback Software Analytic Tools Customer Experience User Testing 64

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 1 workshop activities would range from creating a list of Sprint questions to visualizing the customer journey in a single map. Visualize the customer journey in a simple map. Day 2: Create Competing Solutions to the Problem. Lightning demos.

User Testing 147

User Testing Research Software Analytic Tools Product Research 147

Imaginary Cloud - Design

FEBRUARY 25, 2021

Product designers and UI developers are responsible for creating products that provide solutions to users by assessing specific business/market needs. Therefore, it is essential for designers to count on the right set of tools to develop and deliver a top-quality product. Among some of the most popular tools are Sketch and Figma.

Analytic Tools 63

Analytic Tools Data Visualization Customer Experience Article 63

Business of Software Conference

MAY 21, 2020

Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app. Our precision data helps our partners maximise the impact of the resources that they are committing. So how do we do it? High-level Strategy.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. You can use data from NPS surveys to optimize customer experience measures by pinpointing the most pressing issues. Analyzing customer data can play a big role in optimizing customer experiences as well.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93

Userpilot

MARCH 31, 2021

At the same time, 80% of SaaS conversions happen at the 40-day mark. Different types of free trials are: modular, demo then trial, and automated extension. Through your analytics , you will see how long it typically takes them to reach this moment as users enter your free trial (ie. Source: Userpilot.com. 1-2 days or 15+ days).

Analytic Tools 98

Analytic Tools Research Software User Testing Customer Experience 98