Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 311

Product Research Reporting Tools Feedback Software Customer Communications 311

Alchemer Mobile

APRIL 9, 2020

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Key Strategies for Food & Drink Apps.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Alchemer Mobile

FEBRUARY 21, 2019

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. In 2018, companies reached out to 25% of their customer base ; on Android, the rate was 21% while on iOS, it was 28%.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

UX Planet

JUNE 30, 2025

Super-charged by breakthroughs in generative models and an investment rush, financial institutions everywhere began weaving AI into customer and employee touchpoints. million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. At the same time, a J.D.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Intercom, Inc.

NOVEMBER 20, 2018

The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can message companies on social media just like you’d message your friends. Addressing your customers with “Dear Sir/Madam” messages won’t cut it. Send a video, not a thousand words.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146