2017 Customer Feedback Feedback Loop 
Roadmunk
AUGUST 24, 2017
Tight and continuous feedback loops with real customers is common in great products. Karan Peri (@karanperi) June 29, 2017. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. Step 1: Collecting user feedback.
Intercom, Inc.
OCTOBER 8, 2020
Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.
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Mind the Product
SEPTEMBER 22, 2017
Johanna explains that everything around us is a system: Our development teams are a system and our products become one as soon as users interact with them… and systems can be mapped and modelled in incredibly powerful ways. As soon as a system is understood, we can try to change or improve it. To do so we first need to measure change.
Product Innovation Educators
SEPTEMBER 4, 2017
It’s a reality check of the business opportunity, customer, the customer problem, and your proposed solution. Product managers need a feedback loop – a means to judge ideas that were a success and ideas that were not and why. Then, start with the customer, creating a clear definition of the ideal customer.
Intercom, Inc.
SEPTEMBER 6, 2018
Over the last 6 and a half years I’ve seen, first hand, how our story at Intercom has had really practical applications – it’s helped us assemble a great team, informed how we talk to customers, and helped us decide what to build. Every day they’d work from a local coffee shop full of happy customers. They couldn’t help it.
The Product Coalition
FEBRUARY 18, 2019
In the business world, “vaporous” is an insightful description of the Toyota Production System. A few guiding principles include: Get to your users as soon as possible. The Minimum Viable Product (MVP) idea is central to the lean / agile methodology Get feedback as soon as possible. What is natural to users?
Userpilot
JULY 30, 2021
The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The upsides of product management include the fact that every day is different, you get to work with technology, it sets you up to be an empathetic leader and you get to see customers use what you created.
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