Mind the Product

JUNE 21, 2017

Mind the Product San Francisco 2017 gathered 1,500 passionate product people from 20 countries and 36 states across the US to the stunning Davies Symphony Hall for another amazing day of learning and sharing. 10 Things I Learned at Mind the Product 2017 by Josh Johnson. 7 Standout Moments from Mind the Product SF 2017 by Teresa Torres.

Events 99

Events Customer Feedback Customer Experience Information 99

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

MAY 21, 2020

The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. Mobile Customer Sentiment. App Ratings and Reviews.

Finance 147

Finance Feedback Software User Testing Research Software 147

UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Awkward Silences Awkward Silences is a well-known and beloved podcast created by the User Interviews team. So, let’s dive in and get ready to learn and be inspired.

Data Visualization 82

Data Visualization Product Research User Testing Customer Feedback 82

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Hopefully you had a great 2017 and (soon) a very happy 2018! A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

UserVoice

MAY 31, 2017

If you haven’t been persuaded to get tickets for BASiS 2017 yet – or you need to convince your boss it’s worth the investment – here are 5 of our top reasons to get tickets: Because BASiS is the only purely data-driven product management event. Everyone says being data-driven is important. BASiS will cover this in detail.

Data Visualization 107

Data Visualization Roadmap Enterprise Leadership 107

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Mobile Customer Sentiment.

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Research Software Feedback Software Data Visualization User Testing 246

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 83

User Testing Research Software Product Research Artificial Inteligence 83

Mind the Product

MARCH 16, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 75

Research Software User Testing Product Research Workshop 75

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Mind the Product

SEPTEMBER 27, 2017

For the recently-formed group-wide product team at Tes, our first major excursion as a group was to MTP 2017 – Europe’s largest gathering of product managers with more than 1,500 attendees. So we reached out to our friends at Mind the Product, who were happy to share honest feedback from real product managers. Learn to let go. “A

User Testing 81

User Testing Customer Experience Education Feedback Software 81

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. It starts with small choices, but together those create a user experience revolution worth getting excited about.

Data Visualization 80

Data Visualization UX User Testing Research Software 80

Mind the Product

DECEMBER 21, 2017

Mind the Product is above all a community of product managers who strive to push our craft of product management forward by sharing our insights, lessons learned, and pitfalls to avoid. Deciding what to build, where to focus limited resources and what customer segments to target are questions that face every organisation on a daily basis.

Weak Development Team 84

Weak Development Team Product Research Agile Customer Experience 84

Product Management University

MAY 24, 2017

The B2B Product Manager Magazine May 2017 is now available. In this issue we examine the impact of a customer value culture, why products underperform and three steps to connect corporate strategy to product, marketing and sales execution plans. View the May 2017 Issue. View the May 2017 Issue. Enjoy our May issue !

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Demo White Paper Customer Feedback User Testing 100

freshtrax

APRIL 25, 2019

TikTok is a video-sharing app which allows users to upload 15-second-long videos, often times of lip-syncing or dancing with music. At the end of January 2019, TikTok officially announced their monthly active users (MAU) in Japan for the first time at 9.5 million users. Filters make users more attractive and less recognizable.

Customer Feedback 81

Customer Feedback Research Software User Testing Market Research 81

Business of Software Conference

JUNE 10, 2019

Growth is often measured in terms of market share, customers or revenue, with the onus on marketing and sales to grow the business. Expensify however, has become the fastest-growing ERP software in the world not by growing the sales or marketing teams, but by developing a uniquely user-driven product. Unsubscribe anytime.

Customer Feedback 40

Customer Feedback Events Books Marketing 40

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Research Software 97

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Mind the Product

APRIL 11, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. Face to face feedback is so important because you can see if the message has landed or you need to adjust it. The key takeaway for me?

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Product Innovation Educators

OCTOBER 13, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 4 tools to help product managers better understand customers. Check it out at [link]. A successful design sprint is all about process and people.

Customer Feedback 48

Customer Feedback Customer Experience Product Management Product Manager 48

Product Innovation Educators

NOVEMBER 10, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. This week my list of insights is a little different. Praxair is innovating in new ways, providing more value to customers and creating more value for the organization.

Customer Feedback 48

Customer Feedback Product Management Product Manager User Testing 48

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Claire has founded and managed two other companies, Pretty HQ and Experiment Engine, the latter of which Optimizely acquired in 2017.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

bpma ProductHub

OCTOBER 2, 2017

I spoke with one of the authors, Bruce McCarthy, just prior to the book release, for more insights. The other thing is communicating the customer problems being solved so it is a more strategic view. This is being hosted at Kronos new offices in Lowell on Thursday, October 12, 2017 | 6:15 to 8:45 pm.

Books 394

Books Roadmap Software Review Workshop 394

Product Innovation Educators

NOVEMBER 17, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. PDMA 2017 conference was one of the best yet! Product management and content marketing share a focus on understanding the customer served. Our first competition was Saturday. You’ll love it.

Customer Feedback 48

Customer Feedback Product Management Product Manager Customer Experience 48

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. OECD, 2017 ) ( DODA, 2018 ). share of users compared to Spotify’s 16.5% Dimsdrive, 2017 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Usersnap

AUGUST 25, 2019

Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. Negative feedback from your customers is arguably more important than the positive. It feels nice to see a high NPS score, but if you’re not getting the negative feedback, your customers’ friends are getting it.

User Testing 63

User Testing Customer Experience Product Research Customer Feedback 63

Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team. What hasn’t?

Education 52

Education User Testing Reporting Tools Data Visualization 52

Userzoom

AUGUST 2, 2018

In which we discuss customer journeys and the many ways we can map them in order to make sense of our users’ experiences. Customer experience maps. User story maps. Customer story maps. User journey maps. Szabo (@wszp) July 27, 2017. Customer journey map. Customer experience map.

Customer Experience 52

Customer Experience User Testing User Experience Customer Feedback 52

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

Mind the Product

JANUARY 3, 2017

As a great way to catch up and start 2017 full of great new insights, here are the top 10 most read pieces from the past year of newsletter curation. Product Requirement Documents are simply the worst possible way to bridge the gap between the customers’ needs and the team that are trying to build the solution. PRODUCTHUNT].

Customer Feedback 100

Customer Feedback Product Research Certifications Document 100

The Product Coalition

APRIL 26, 2023

In the case of the trendiest crypto businesses, P2P Crypto Exchange provides users with the most secure and convenient way to buy and sell digital assets without the involvement of third-party intermediates. To access the Peer to Peer, margin, or futures trading platforms on Binance, Users must complete the Know Your Customer (KYC) process.

Customer Experience 132

Customer Experience Customer Feedback Advertising Engineering 132

Product Innovation Educators

SEPTEMBER 29, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. See summaries of tools for collaboration, product roadmaps, task management, user feedback, and more at [link]. How to break into product management – be curious.

Customer Feedback 48

Customer Feedback Product Management Product Manager Feedback Software 48

Alchemer Mobile

OCTOBER 2, 2018

transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. Since launching Mobile Order and Pay, a feature that drove 11% of all U.S. Transcription.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145