UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Awkward Silences Awkward Silences is a well-known and beloved podcast created by the User Interviews team. A good way to learn about how to summarise topics from different data sources.

Data Visualization 82

Data Visualization Product Research User Testing Customer Feedback 82

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Hopefully you had a great 2017 and (soon) a very happy 2018! A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Get started in 30 minutes with SDK integration and out-of-the-box reporting. You’ll quickly see trends and understand user behavior without additional customization.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. Mobile Customer Sentiment. App Ratings and Reviews.

Finance 147

Finance Feedback Software User Testing Research Software 147

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. stings more than any harsh data metric. My desk isn’t cluttered with fancy awards or framed patents.

Data Visualization 72

Data Visualization UX User Testing Research Software 72

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. Luckily, we’ve got the data to help you see exactly how others in your category are performing.

Finance 147

Finance Travel Research Software User Testing 147

Mind the Product

DECEMBER 15, 2017

Since then he’s had his share of successes and failures in a storied career spanning the US and Europe, and in this entertaining and insightful talk from Mind the Product San Francisco he distills those 20 years into 12 key lessons. Dave Wascha started as a product manager 20 years ago working on Internet Explorer 4.0.

Research Software 0

Research Software Data Visualization Product Research User Testing 0

Mind the Product

DECEMBER 18, 2017

As another year draws to a close, it seems appropriate to look back at some of the highlights of 2017, assess the progress we’ve made as a community, and examine how we’ve pushed the craft of product management forward. So here’s a look at what we learned in 2017 based on our most read posts of the year. Tools for the Job.

Data Visualization 110

Data Visualization Product Management Product Manager Customer Experience 110

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. Data, as prolific as it may seem, is still underutilized. But it’s data that provides the answers to critical questions that could mean the success or failure of your product. Adoption Report. Path Analysis Report.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. The population of Japan is decreasing at a rate of about 0.27%, predicted to reach 101.92 Worldometers, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. In a PWC study , more than 54% of consumers in the U.S

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Mind the Product

DECEMBER 4, 2017

Recently, Gartner revealed its top predictions for IT organizations for 2018. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information.

Data Visualization 150

Data Visualization Development Artificial Inteligence Customer Experience 150

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. million, to be more precise) of queries for our customers. Trends kicked off the party by allowing users to view event counts over time, and… that’s about it.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Mind the Product

JUNE 17, 2019

It takes much more than adding process or tool improvements for this to happen, and for many people, is a fundamental reimagining of how they perceive power and control. Solutions need to be: Valuable – Something that our customers will choose to use. Protect our customers. Agile and Lean Won’t Solve all Your Problems.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Mixpanel

OCTOBER 21, 2019

Quick: name a product built successfully without any data or customer feedback. Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. Based on Mixpanel’s internal data on 1.2B Based on Mixpanel’s internal data on 1.2B

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. your goals should really come from your customers and team.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Mixpanel

OCTOBER 21, 2019

Quick: name a product built successfully without any data or customer feedback. Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. Based on Mixpanel’s internal data on 1.2B Based on Mixpanel’s internal data on 1.2B

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Amplitude

JULY 2, 2019

Tracking behavioral data about your product and its users is challenging. Uncovering actionable insights, driving intelligent data-informed decisions, and aligning on meaningful measurements for success across a digital organization is very challenging. How do you systematically surface insights or learnings?

Data Visualization 78

Data Visualization Analytic Tools Certifications Customer Feedback 78

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Revulytics is pleased to be included as a sample vendor by Gartner in both research reports.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

UserVoice

MAY 31, 2017

If you haven’t been persuaded to get tickets for BASiS 2017 yet – or you need to convince your boss it’s worth the investment – here are 5 of our top reasons to get tickets: Because BASiS is the only purely data-driven product management event. Everyone says being data-driven is important.

Data Visualization 107

Data Visualization Roadmap Enterprise Leadership 107

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Software Usage Analytics is included in all three Hype Cycles. Improved customer experience, by identifying trouble spots in user workflows.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

DISQO

MAY 1, 2018

Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Customers won’t have it. It’s human nature.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

DISQO

MAY 1, 2018

Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Customers won’t have it. It’s human nature.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature).

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Indicative

SEPTEMBER 4, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. Foster Understanding Beyond the Purchase.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

Indicative

SEPTEMBER 7, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. Foster Understanding Beyond the Purchase.

Data Visualization 71

Data Visualization Feedback Software Dashboard User Testing 71

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

DISQO

JANUARY 10, 2019

Alpha, the on-demand user insights platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

Reporting Tools 85

Reporting Tools Data Visualization User Testing Customer Feedback 85