Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. “The Inevitable” by Kevin Kelly.

Books 150

Books Technical Review Marketing User Testing 150

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

DISQO

MAY 1, 2018

Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Customers won’t have it. It’s human nature.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. Copywriting, while often thought of as something creative and inspired, is a technical craft. Start with customer research. Keyword research.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your audience has extremely high expectations and you’ve got more than a million other apps competing for your users’ time and attention. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Centercode

FEBRUARY 5, 2019

My two favorite moments during a mostly uneventful Super Bowl were 1) Tony Romo circling all of the “punts” and 2) watching the Amazon Beta Testing Program commercial. We now know that Mr. Ford had good reason to not be thrilled about the Beta Test. The Real Stuff Behind the ‘Amazon Beta Testing Program’. Why the change?

User Testing 40

User Testing Product Research Testing Data Visualization 40

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature).

Onboarding KPIs 65

Onboarding KPIs User Testing Customer Experience Customer Feedback 65

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 111

User Testing Weak Development Team Onboarding KPIs Customer Experience 111

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . UX design and user experience research agency designing impactful digital products. Jives Media.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. Product design questions test your ability to build a new or improve an existing feature/product.

User Testing 98

User Testing Analytic Tools Product Management Product Manager 98

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. It is a cost-effective and real-world multi-platform testing approach. Crowdtesting is simply user testing through broader groups of people.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Good Product Manager

JANUARY 28, 2018

This isn’t a failure of agile but it is due to the lack of a structured way of getting product managers to connect what’s happening at the sprint level to releases and product strategy. tools and technologies for product management). — Jeff Lash (@jefflash) October 10, 2017. Upcoming Events.

Agile 60

Agile Events Roadmap User Testing 60

Good Product Manager

JANUARY 28, 2018

This isn’t a failure of agile but it is due to the lack of a structured way of getting product managers to connect what’s happening at the sprint level to releases and product strategy. tools and technologies for product management). — Jeff Lash (@jefflash) October 10, 2017. Upcoming Events.

Agile 60

Agile Events Roadmap User Testing 60

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. Product design questions test your ability to build a new or improve an existing feature/product.

User Testing 52

User Testing Analytic Tools Product Management Product Manager 52

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Technology changes, but people stay the same. My investing thesis.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Nulab

SEPTEMBER 22, 2020

As project managers looked for new ways to better manage their tasks, techniques such as the Critical Path Method (CPM) and the Program Evaluation and Review Technique (PERT), became standardized. This tried-and-tested technique takes many forms — from word association games to gathering around a whiteboard and sharing ideas.

Research Software 81

Research Software Product Research Technical Review User Testing 81

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Bryce York

NOVEMBER 27, 2016

Let’s make 2017 a year of massive growth in your business! Problem : Activation friction with new users – 90% of registrants never downloaded the software. Goal : Improve new user activation. With limited resources, focus on solving real problems for your business or customers. A Case Study from LogMeIn.

Research Software 52

Research Software Analytic Tools Reporting Tools Onboarding KPIs 52

Intercom, Inc.

FEBRUARY 7, 2019

At Intercom, it’s that businesses should be able to talk to their users as humans. Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. Short on time? He was over for dinner.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Mind the Product

NOVEMBER 16, 2017

The day before Mind the Product London 2017 we ran a forum for invited product leaders on a series of topics with some of the leading product managers from around the world. Don’t hold back feedback – the sooner someone has it, the sooner they can change. Here’s what we learned about product leadership. Psychological Safety.

Leadership 78

Leadership Weak Development Team Product Research Feedback Software 78

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

AUGUST 24, 2021

Many venture capital firms were interested in investments at comparatively high valuations in technology companies available around that era. Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Startup funding was relatively easy to raise.

User Testing 147

User Testing Development Customer Experience Product Research 147

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. The service now boasts over 150 million registered users, and monthly actives in the high tens of millions. Andy’s last role just before leaving SoundCloud was running the user retention team there.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Userpilot

SEPTEMBER 29, 2023

The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis. The former is mainly concerned with applying hacks that lead to growth due to virality. Growth teams make experiments across the entire user journey.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Data Visualization 101

Pragmatic Marketing

FEBRUARY 17, 2017

Revenue marketing is the combination of strategies, processes, people, technologies, customer focus and results that does the following: • Drops sales-ready leads into the top of the funnel • Accelerates sales opportunities through the sales pipeline. Let’s review each stage of the journey.

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Technology changes, but people stay the same. My investing thesis.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

UX Planet

FEBRUARY 26, 2024

Alternative assessment methods, such as portfolio reviews, collaborative discussions are presented as more promising avenues for assess the candidate and promoting inclusivity in the hiring process. Furthermore, these comments critique the lack of insight into candidates’ processes in take-home challenges. Findings Themes 1.Distrust

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. All startups built double-sided marketplaces, serving B2C as well as B2B customers. Participation is free.)

Agile 177

Agile Startups Technical Review Software Review 177