Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. We know that you use a lot of different tools to succeed in your work and managing those tools can lead to wasted time.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. Sometimes, reading a heartfelt “This app helps me stay connected to my family!” feels like the biggest win.

Data Visualization 74

Data Visualization UX User Testing Research Software 74

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. Agile software development practices have led to faster product development lifecycles.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. Made By Shape.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives?

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

UX Planet

FEBRUARY 26, 2024

Alternative assessment methods, such as portfolio reviews, collaborative discussions are presented as more promising avenues for assess the candidate and promoting inclusivity in the hiring process. Conducting an audit of a web app or a mobile app ( generally an heuristic analysis ) B.

User Testing 88

User Testing Research Software Data Visualization Feedback Software 88

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Liam Geraghty: So many stories of tech success begin in Silicon Valley. We realized all businesses need a positive customer experience, and the tooling just wasn’t there. It was an error-tracking app. We were obsessed with lattes.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Usersnap

FEBRUARY 19, 2019

Negative online feedback is just a finger’s swipe away. Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Industries are being disrupted by digital technologies today. We are witnessing rapid growth in the Cloud, SaaS and mobile space.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. by 2028, up from $6.8b That’s an increase of more than 1,700%.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. When our customers want a new solution, we try to find that solution, invent something, or enhance the features of an existing product. We came up with the solution of putting an adapter with a USB port in a light bulb socket.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

ProductBoard

MAY 10, 2017

Reading the Sirius Decisions 2017 Product Management Tools and Technology Study this morning , I was struck by their finding that we are on the cusp of a major shift in how product leaders manage their products. Maybe it was due to pride, or perhaps the myth of the lone wolf, genius product leader.

Feedback Software 40

Feedback Software Reporting Tools Technical Review Systems Review 40

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . UX studio is an established design agency helping companies worldwide design impactful digital experiences.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Product Management Unpacked

JULY 19, 2018

I have led or been a major contributor to two of the most successful software companies in the world. It is a role that requires you to balance input, concerns and feedback from multiple departments, key stakeholders, business leaders, customers and clients. I was an outsider; I like to think I still am.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

Userpilot

DECEMBER 3, 2020

What a knowledge base can do for SaaS products. Use feedback to improve the knowledge base over time. A knowledge base is a structured set of resources that SaaS users can access in-app, geared towards helping them get the most out of the product. At Userpilot, our in-app Knowledge Base (created in Userpilot as well!)

Feedback Software 60

Feedback Software Analytic Tools Customer Experience User Testing 60

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Intercom couldn’t exist without a myriad of other engineers who’ve solved problems and built tools that we use every single day.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

The Product Coalition

AUGUST 24, 2021

Many venture capital firms were interested in investments at comparatively high valuations in technology companies available around that era. Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Startup funding was relatively easy to raise.

User Testing 146

User Testing Development Customer Experience Product Research 146

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

The Product Coalition

MAY 7, 2020

doxing) From May 2020: Articles that strongly seek to collect emails or data from users, on or off of Medium Myself and the editors reserve the right to not publish any article, as well as un-publish any article, at any time, without warning or advise. Avoid embeds that directly collect emails or data from users. and even Cannabis.

Feedback Software 78

Feedback Software Advertising Customer Experience Data Visualization 78

Alchemer Mobile

OCTOBER 9, 2018

In this talk, our panelists share how they give customers a seat at the table by using customer feedback to build, validate, and refine their customer experience strategies. Please make sure that you are submitting questions through the mobile app. How do you gather customer feedback today? Looks like we’re good.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Sachin Rekhi

JUNE 25, 2017

Below is a collection of my favorite vision statements from a variety of successful technology companies over the years. This involves everything from core project management responsibilities, to leveraging analytics for making data-driven decisions, to leading the overall R&D team, and so much more.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

DISQO

MAY 1, 2018

To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Simply specify a target and the platform will run tests over a recurring cadence to track insights related to that target. Identify the impact of major releases on user perceptions.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

DISQO

MAY 1, 2018

To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Simply specify a target and the platform will run tests over a recurring cadence to track insights related to that target. Identify the impact of major releases on user perceptions.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Centercode

OCTOBER 22, 2019

Throughout the month, we’ve been looking at best practices for writing surveys — from avoiding psychological biases to tips for keeping your data squeaky clean. This week, we decided to ask our Customer Validation Managed Testing Services Team to weigh in. What piece of outdated technology do you miss from back in the day?

Reporting Tools 58

Reporting Tools Product Research Data Visualization User Testing 58

DISQO

MARCH 6, 2020

Experimentation and Prototyping to Drive Insights. Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Small bets, via experimentation and prototyping introduces data to these daily decisions. Look no further than Amazon.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Amplitude

MAY 17, 2017

The world of analytics is full of red herrings and false paths. You collect the birthday of every user that signs up for your service. Your web analytics team comes to you with a surprising revelation. A law to avoid red herrings in analytics Click To Tweet. Twyman’s Law and its audience research origins.

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Userpilot

APRIL 7, 2021

Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. Source: Google Playtime EMEA 2017. User engagement metrics are the data points to measure your users’ interactions with your product. How important are your user engagement metrics?

Onboarding KPIs 62

Onboarding KPIs User Testing Customer Experience Customer Feedback 62

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. The Budapest GO project.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

User Testing 101

User Testing Product Research Presentation Research Software 101

Userpilot

JANUARY 28, 2021

So if you’re looking to switch careers and become a PM – you will for sure find some insights in this blog. That was 10 years ago, I now work as a senior digital PO looking after a platform for a bank. ”. It was 2016, and I was working as a contract employee for Intel’s Software Group.

Research Software 97

Research Software Customer Experience User Testing Feedback Software 97

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. They would design a study to evaluate a business opportunity, and it would take months to get data from a massive sample size. Plans are due ahead of time. In other words, that’s why we built Alpha.

User Testing 40

User Testing Research Software Product Research Customer Experience 40