Alchemer Mobile

MAY 14, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. Right message, right time, right place. Writing our story. Des on the importance of recognizing our people.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Intercom, Inc.

OCTOBER 9, 2018

A lot of our time and energy is spent trying to engage potential customers with outbound messaging. But all too often, emails can get lost in the deluge of prospects’ inboxes – particularly when so many outbound messages are requesting leads make room for a “15-minute call”, as our co-founder Des Traynor has pointed out.

Customer Experience 126

Customer Experience Outbound Messaging Definition 126

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

The Product Coalition

FEBRUARY 12, 2018

StepShot Guides, is a new product we’ve launched just in October 2017 and it’s targeted to the individual users. I’d say our primary challenge was always building the right outbound sales process. It’s simple and has a wide range of functionalities that make customer messaging smooth and easy. Slack — for team communication.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. Prior to communicating the decision to the candidate, we spend time with the hiring manager to really tailor that message to the candidate. This is what we do for that job post.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52