Mind the Product

AUGUST 19, 2019

Artificial intelligence (AI) is probably the biggest commercial opportunity in today’s economy. We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. Could we make the user experience safer?

Artificial Inteligence 183

Artificial Inteligence Data Visualization Product Research Reporting Tools 183

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. These bots help businesses deliver both radical efficiencies and better, faster support experiences. A big risk with a project like this is always end user experience.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

The Product Coalition

AUGUST 7, 2018

Nir can help you understand your user and their motivations, and can help you design a user experience that will help you create an experience that users love. My name is Jack Moore, and I love writing about making great product that changes peoples’ lives for the better. Thanks for reading!

Research Software 60

Research Software Customer Experience User Testing Customer Feedback 60

Business of Software Conference

JUNE 5, 2019

If you think back in 1968 computers were just massive calculators – in fact they took the name from the people (if you remember the hidden figures movie), they took the name from the people who just calculated stuff all day. We were struggling. We had made a bad hire. But after that presentation the audience was truly awestruck.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 6, 2020

We’ve all seen movies about artificial intelligence getting smarter than us and overthrowing our stronghold to make us obsolete, but how close are we to total subordination, and is the fear of losing jobs to robots as real as we are led to believe? My name’s Rick. All right so as I mentioned my name is Rick.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

AUGUST 15, 2018

Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up. The biggest project I’m working on is the website redesign, but I also created a machine-learning data science, data engineering organization, and an ad platform.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223