Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? In this guide, we’ll provide step-by-step processes to generate hard, actionable data and clear strategies for making the most of your relationship with your customers. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Once completed, it freed up some of our engineers to work on the features and reports that you use every day. Top releases of 2018. Here they are: 1.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Alchemer Mobile

JANUARY 30, 2020

Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. Over 150 S&P companies cited NPS in 2018 earnings calls. Source: NICE Satmetrix, 2018. The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance. Food & Drink.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. version releases, feature releases, and more?

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Userzoom

APRIL 17, 2018

From invisible UI to emotional personalisation to biometric authentication, which UI trends will be rocking our experts’ socks off in 2018? So over the last couple of weeks we asked some of the most respected UX professionals the following question… What do you think will be the biggest UI trend in 2018? Look, we get it.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

freshtrax

MAY 16, 2019

Nielsen announced the most popular websites and mobile apps in Japan on December 25, 2018. Its report, “ Tops of 2018: Digital in Japan “, includes the data from Nielsen Digital Content Ratings and Nielsen Mobile NetView. Japan is ranked number one followed by Google overall in the top web services category.

Data Visualization 81

Data Visualization Reporting Tools Naming Customer Feedback 81

Mixpanel

MARCH 2, 2020

But what do you do when you hear, “The data says it’s bad”? Google’s Internal Data Report from 2018, as cited by Croud , tells us that 50% more conversions were generated from data-driven creatives. Working at an analytics company, we have no shortage of data to tap into. Build a Strong Brand.

Data Visualization 97

Data Visualization Onboarding KPIs Construction Branding 97

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Mixpanel

NOVEMBER 26, 2019

Industry experts predict that online sales alone will surpass $12 billion —a staggering 25 percent year-over-year increase for the same weekend in 2018. The answer, as you might’ve guessed, lies in the data. Released last month, our 2019 Product Benchmarks Report compiled data from 1.2 The common thread?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Mind the Product

DECEMBER 4, 2017

Recently, Gartner revealed its top predictions for IT organizations for 2018. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information. Let’s dig into three examples and look at how usage data can help. Prioritize a bug fix.

Data Visualization 149

Data Visualization Development Artificial Inteligence Customer Experience 149

Revulytics

SEPTEMBER 28, 2018

The US Patent and Trademark Office recently held its 2018 Trademark Exposition in Washington, D.C., As software vendors (especially those hitting crossroads in their growth journeys) consider how to protect their IP, Abdul-Jabbar’s insight and advice is quite relevant. Protecting Customer Brand with Compliance Analytics.

Analytic Tools 75

Analytic Tools Data Visualization Reporting Tools Product Research 75

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. This means that you might want to change your tone of voice accordingly for your brand communication. OECD, 2018 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Intercom, Inc.

DECEMBER 19, 2018

Here at Inside Intercom, we did a lot of growing too – adding new editors in Dublin and San Francisco, saying farewell to others , and entirely redesigning this publication right here, creating a brand new platform for our range of content. Here is our collection of the Inside Intercom highlights from 2018. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Alchemer Mobile

JULY 16, 2019

Scenario 2 : McDonald’s introduces digital self-order kiosks and table service to cut queue times for customers. percent same-store sales growth by early 2018. Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. The results?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. Top UI designers are curious and are able to uncover deep insights needed for a killer UI design. Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 78

Data Visualization UX Research Software Feedback Software 78

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Indicative

SEPTEMBER 4, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. So, here are five ways to foster data literacy across the organization. Share data that reveals where the current system is lacking.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service. What is customer feedback?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

The Product Coalition

JUNE 28, 2020

Lagos was faithful to me after my compulsory service year (NYSC) in 2018, I was hired by a new marketing agency as a Digital Marketing Executive. We had just signed up a travel brand that requires us to do something entirely different from what we’ve experienced with some of our real estate brand. Let’s start building ??

Data Visualization 130

Data Visualization Technical Review Software Review Product Management 130

Mixpanel

OCTOBER 17, 2019

The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox. Anyone who makes decisions with data should have a go-to dashboard. In the last year, we’ve released dozens of dashboard upgrades. seconds to 0.8

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Indicative

SEPTEMBER 7, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. So, here are five ways to foster data literacy across the organization. Share data that reveals where the current system is lacking.

Data Visualization 71

Data Visualization Feedback Software Dashboard User Testing 71

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer. Be proactive. Proactive communication. Now it’s your turn.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. The report attributes this growth mainly to the increasing popularity of both fast food apps (QSR—Quick Service Restaurants) and the rise of food delivery services.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough.

Research Software 115

Research Software Reporting Tools Development Data Visualization 115

Alchemer Mobile

NOVEMBER 29, 2018

Data shows that customers expect to be interacted with, and those interactions heavily influence retention. We’ve seen it all, and we have the data to back up finding the right engagement opportunities for companies in every vertical. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Revulytics

DECEMBER 4, 2018

One very effective way for ISVs to do this is by bringing together usage and compliance analytics to reliably pinpoint misuse – and remedy as much of that as possible before overt legal action is necessary. Leverage compliance and usage analytics to reduce the audit need. Take an inside-sales approach to compliance.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Innovatemap

JANUARY 19, 2021

Oftentimes, healthcare companies don’t do anything with those valuable, rich insights. Amy Brown, an experienced professional in the healthcare and insurance industries, realized there needed to be a way to gather and utilize those customer insights. In 2018, the idea for Authenticx was born. Authenticx set out to change that.

Branding 52

Branding Research Software Feedback Software Healthcare 52

Intercom, Inc.

DECEMBER 10, 2019

But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. How confidently can we predict the increase in retention, for instance? As we scaled, that had to change.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. So that’s where the data is coming from today. Transcript. And even in the area of product we have a funnel.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Forward thinking companies are starting to make service a part of their product, with messaging at the core. Search and self-service is how people expect to find things.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216