eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. At Citrix, we focus on providing solutions to improve that experience so that people can work from anywhere.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Book a demo to learn how it works. What is a product launch?

Product launches 95

Product launches User Testing Product Research ChatGPT 95

eG Innovations

APRIL 12, 2019

With organizations increasing their focus on digital business services, monitoring and managing the application performance becomes paramount. When a digital business service is slow or down, it impacts the business adversely. Access the report here. Get a personalized demo of eG Enterprise APM.

Reporting Tools 49

Reporting Tools Data Visualization Naming Research Software 49

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And about two years ago we came up with the idea of building into our system, I call it an A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 74

Product Research User Testing Research Software Feedback Software 74

Mind the Product

OCTOBER 2, 2018

Firstly, you should keep in mind that there are three conditions for a successful product discovery process: the desire for a new solution, an open-minded company, and overall technical feasibility. Having discovered the challenges, we continue by creating as many solution approaches as possible – ideation. Let’s start.

Product Research 99

Product Research Reporting Tools Research Software User Testing 99

Gainsight

JULY 11, 2019

In my past life, I led Customer Success and Professional Services Operations at athenahealth where I implemented Gainsight in 2018. Here at Gainsight, I am pioneering a new function, Market Development, where I am identifying scalable ways to target, serve, and support companies outside of SaaS. . If so, how?

Research Software 66

Research Software Feedback Software Development Marketing 66

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mixpanel

JANUARY 22, 2019

These metrics help me spot problems and potential solutions, form hypotheses, optimize the user experience, and ultimately make decisions that are informed by data. Visualizing the most common user paths that lead to goal actions. This enables me to visualize where we can optimize the user journey.

Data Visualization 40

Data Visualization User Testing Customer Experience Reporting Tools 40

Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. You have a background in chemical engineering. And you know what?

Product Research 97

Product Research User Testing Research Software Customer Experience 97

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

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Research Software Reporting Tools User Testing Feedback Software 217

Mind the Product

JUNE 19, 2018

Target market: Personas, verticals, use cases, … Use diagrams, visuals, or links to demos where possible. An IoT services company might choose to add more services, or partner vertically to go to market with a single offering rather than layering on top of someone else’s tech. Q1-2018 (actual). ML Research.

Data Visualization 92

Data Visualization Research Software Feedback Software User Testing 92

Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Transcript.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Mind the Product

FEBRUARY 1, 2018

At the outset of 2018, there are already over 50 million voice-based devices shipped, up from 1.7 Tuesday : create competing solutions to the problem. The purpose of Day 1 is to identify a problem you want to solve, which you do through customer empathy-based research. Visualize the customer journey in a simple map.

User Testing 147

User Testing Research Software Analytic Tools Product Research 147

Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Transcript.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

MAY 21, 2020

Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app. Our precision data helps our partners maximise the impact of the resources that they are committing. So how do we do it? High-level Strategy.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

JULY 28, 2020

But until recently, technological limitations meant that we, as business leaders, faced an impossible choice as our companies grew. Staying personal meant offering expensive services that aren’t scalable like 1:1 phone calls or 24/7 real-time chat. These apps make communication feel friendly, quick, easy, and even fun.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119