Johanna Rothman

JULY 29, 2021

Demo on a regular cadence. Lifecycles offer the people doing the work two big ways to manage risk: Visualize when you iterate to reduce risks. Which means you can demo at will. Demo Early and Often. In addition, create a cadence for demos, such as Wednesday morning at noon or just before. Record the demo.

Roadmap 143

Roadmap Data Visualization Agile Demo 143

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. What is cohort analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Indicative

JULY 17, 2018

Presenters demoed technology that ranged from helping consumers save money, to helping the city plant longer-lasting trees. NYC Open Data Contest Winners. The evening began with the winners of the NYC Open Data Contest — an initiative by the city’s division that maintains open data sets on information about the municipality.

Data Visualization 74

Data Visualization Analytic Tools Artificial Inteligence Banking 74

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Indicative

SEPTEMBER 4, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. So, here are five ways to foster data literacy across the organization. Share data that reveals where the current system is lacking.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We gathered all the insights you need to decide which agency is the best fit for your business. UI/UX design: This is our all-in-one service.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service. What is customer feedback?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Indicative

SEPTEMBER 7, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. So, here are five ways to foster data literacy across the organization. Share data that reveals where the current system is lacking.

Data Visualization 71

Data Visualization Feedback Software Dashboard User Testing 71

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

JULY 28, 2020

Staying personal meant offering expensive services that aren’t scalable like 1:1 phone calls or 24/7 real-time chat. They use self-service, bots, and automation to instantly answer customers’ common questions and provide support when your team is busy or out of the office. Either stay personal with customers or get efficient.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. remote work has risen by 173% between 2005 and 2018.”. – Global Workplace Analytics. In the U.S.,

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Intercom, Inc.

AUGUST 24, 2018

According to an eConsultancy report , for every $92 spent acquiring prospects only $1 is spent converting them. The report is a bit dated, but the underlying thinking persists: companies still spend disproportionately on top-of-funnel acquisition and neglect conversion rates down the funnel – and that’s where live chat comes in.

Reporting Tools 205

Reporting Tools Data Visualization Embedded Analytics User Testing 205

eG Innovations

APRIL 12, 2019

With organizations increasing their focus on digital business services, monitoring and managing the application performance becomes paramount. When a digital business service is slow or down, it impacts the business adversely. Access the report here. Get a personalized demo of eG Enterprise APM.

Reporting Tools 49

Reporting Tools Data Visualization Naming Research Software 49

Centercode

JANUARY 22, 2019

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. In particular, it revealed how the Beta Testing tools they use impact bandwidth and overall program effectiveness. Staying GDPR-Compliant While Using Decentralized Tools.

User Testing 64

User Testing Reporting Tools Product Research Feedback Software 64

Mind the Product

JUNE 19, 2018

Target market: Personas, verticals, use cases, … Use diagrams, visuals, or links to demos where possible. An IoT services company might choose to add more services, or partner vertically to go to market with a single offering rather than layering on top of someone else’s tech. Q1-2018 (actual).

Data Visualization 88

Data Visualization Research Software Feedback Software User Testing 88

Izenda

JANUARY 18, 2019

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Passwords are the most significant source of data breaches, so LastPass provides unparalleled password protection and data security. Receiving a 4.5/5

Analytic Tools 49

Analytic Tools Reporting Tools Data Visualization Magazine 49

Indicative

JUNE 18, 2018

At June’s event at the SVA Theatre, presenters demoed technology that ranged from helping people with visual impairments navigate the world, to teaching kids about engineering through race cars. Co-Founder and CEO Keith Kirkland demoed the company’s first product, a wearable device called Wayband.

Analytic Tools 53

Analytic Tools Data Visualization Customer Experience Healthcare 53

Indicative

OCTOBER 22, 2020

Lenny Rachitsky (Growth PM, Airbnb) and Casey Winters (CPO, Eventbrite) launched a comprehensive benchmark report on retention recently. The report agrees that retention metrics are essential to sustainable economics and growth for any company type and size. . Let us now look at how these cohorts are broken down and visualized. .

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

Intercom, Inc.

APRIL 6, 2022

Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018. So the way that we are working with Intercom is making a difference in the service that we’re delivering to customers.”

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

MAY 5, 2021

Basically, anytime data passes between people and/or systems, a workflow is created. Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. The goal is to bring users to your activation point when they link their accounts, import data, or perform the key activities you have set.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. Peldi knows, a few people know – yeah, mother of demos guy. And he really thought that if he did this, he really saw computers as not the tool they were at the time.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. And we do this at internet scale with modern next-gen tools that grow with you. Enjoy this time. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Usersnap

APRIL 18, 2019

What is Net Promoter Score (NPS) and what insights does it offer? A low NPS means your customers aren’t completely happy with the service or products you provide. When you have access to your NPS data, you’ll gain significant insight into how your current marketing efforts are at not only acquiring new customers but retaining them too.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Userpilot

JULY 24, 2023

Book a demo to learn how it works. Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Then, use the data you acquire to create your ideal user persona. The customer service team must also be on high alert. What is a product launch? FigJam Email campaign.

Product launches 83

Product launches User Testing Product Research ChatGPT 83

Split

AUGUST 28, 2020

In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. Ingest system and user behavior data and align it with the exposure data indicating who is in and out of each user cohort.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Edgar is a social media scheduling and automation tool. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Userpilot

JULY 8, 2020

In this chart, for example, you can see that for March 2018 starters, a big retention problem occurs in month 6. That seems to be happening for more recent cohorts at around the same time: April 2018 cohort – month 4 is August. May 2018 cohort – month 3 is August. June 2018 cohort – month 3 is September.

Onboarding KPIs 62

Onboarding KPIs User Testing Customer Experience Analytic Tools 62

Mixpanel

JANUARY 22, 2019

These metrics help me spot problems and potential solutions, form hypotheses, optimize the user experience, and ultimately make decisions that are informed by data. Visualizing the most common user paths that lead to goal actions. This enables me to visualize where we can optimize the user journey.

Data Visualization 40

Data Visualization User Testing Customer Experience Reporting Tools 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Edgar is a social media scheduling and automation tool. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. Sounds too long, right?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

eG Innovations

FEBRUARY 25, 2019

From the 2018 Migration Survey conducted by eG Innovations, some interesting statistics surfaced: 59% of 795 Citrix professionals voted that slow logons were the number one problem for them. You could also monitor the VDAs and check to see if there are TCP connection drops being reported. You can run reports from the Reporting tab.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Mind the Product

FEBRUARY 1, 2018

At the outset of 2018, there are already over 50 million voice-based devices shipped, up from 1.7 Day 1 workshop activities would range from creating a list of Sprint questions to visualizing the customer journey in a single map. Visualize the customer journey in a simple map. Lightning demos. Day 1 Workshop Activities.

User Testing 141

User Testing Research Software Analytic Tools Product Research 141

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. We developed the changes we’d agreed on and had a number of demos of the working code.

Product Research 74

Product Research User Testing Research Software Feedback Software 74

Gainsight

JULY 11, 2019

In my past life, I led Customer Success and Professional Services Operations at athenahealth where I implemented Gainsight in 2018. When I speak with customers, I’ll review recent timeline entries, some data in the C360 , and I’ll enter my notes into Timeline.

Research Software 66

Research Software Feedback Software Development Marketing 66

Mind the Product

OCTOBER 2, 2018

Our company has 30 employees, four fields (product management, UX, tech, data),and open space for innovation. For example, reports from previous user tests in the UX research lab, analytic reports in the data team, and asking internal experts. as is expertise (stakeholders, analysts).

Product Research 95

Product Research Reporting Tools Research Software User Testing 95

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why? Else : “There’s a lot of bias.

Technical Review 104

Technical Review CTO Coach Startups Feedback Software 104