Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Anyway, my name is Rahul. pic.twitter.com/cBzVvt2Rtx. Upcoming Events. BoS Europe 2019 BoS USA 2019.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. And so we really learned that the messaging and the product had to do a different thing for every person in the organization.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. You know that was fun times and so by the time I sort of Drift to fast forward I was obsessed about some trends that were happening; one of them was messaging.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

UX Studio: Product Management

JUNE 12, 2018

You likely work close to product development in some sort of tech company. Here, people would better understand the real price they pay for products and services of ethically poor design. This feature came up very often with the brainstorming team here at UX studio. This article seeks to contribute in two of those points.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Business of Software Conference

SEPTEMBER 3, 2019

Last names notwithstanding we actually are identical twin brothers. We thought ‘Hey we’re on the right trajectory’ and then 2009 came and we thought ‘Oh crap this is going somewhere very bad.’ Your name is Shane or Shawn. Whatever we’re doing isn’t working but we’ve still got to get our message out.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. So we don’t have a sales team. But in 2018 there’ve been some big changes in the social media landscape. Why start a business when your biggest competitor has so much cash to throw around?

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

FEBRUARY 10, 2020

She will talk about some of the ways that companies can provide a better environment for humans to work and share how she came to realize that in her startup, she had to bring her ‘best self’ to the business every day – no one else in the business has more impact on the morale and well-being of the team than the CEO. Upcoming Events.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. Most important in the enterprise space is our sales team. No coincidence.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. So we don’t have a sales team. But in 2018 there’ve been some big changes in the social media landscape. Why start a business when your biggest competitor has so much cash to throw around?

Research Software 40

Research Software Software Review Data Visualization User Testing 40

freshtrax

OCTOBER 17, 2019

But with over 3,000 emoji characters in the Unicode Standard to choose from, how do you know you’re choosing the right one to support your messaging? This emoji is typically used to express bad practices or inappropriate behavior. This emoji actually means: Name badge or name tag. Source: Nulab , 2018.

Marketing 107

Marketing Customer Experience Messaging Naming 107

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

ProductCraft

AUGUST 14, 2018

My name is Nir Eyal, and most recently, I wrote the book, Hooked: How to Build Habit-Forming Products and I study how different products change our behavior. Coercion: Bad. Best Practices. Perspectives. ProductStack. Full Transcript: Nir Eyal on the Product Love Podcast. By Eric Boduch – Aug. Nir Eyal: Absolutely, yeah.

Research Software 66

Research Software Product Research User Testing Customer Experience 66

Business of Software Conference

JANUARY 23, 2020

Rahul has spoken before at Business of Software in USA 2018 about the product-market fit engine and creating something people love to use. My name is Rahul. It’s an altogether different kind of product development. Many of us have tens of thousands if not hundreds of thousands of messages. MIA is just as good.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 28, 2019

Which is more recent 2012 to 2018. It’s an online website which is really a catalogue for cloud services and products and consultants and developers to build Government digital and cloud implementations and I think it’s transacted over £3 billion since it started. So that’s your number one area of interest.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Design and development with customer feedback.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143