Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Alchemer Mobile

APRIL 2, 2021

Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android. star rating, and had 435 app store reviews. star rating, and had 1,169 app store reviews. Gauging sentiment starts with understanding customer emotion. Mobile Consumer Sentiment.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Alchemer Mobile

JUNE 10, 2020

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. When it comes to mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. A survey that interrupts a customer’s in-app experience will rarely be well-received. Net Promoter Score Surveys.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Mind the Product

JULY 24, 2019

We have to focus on the basics to answer this question – research, understanding our customers and their needs, and discovering what we could build that is valuable, feasible, and desirable. Before we can understand our customers, we have to understand ourselves. Do the customers want it? You Don’t own the Customer.

Research Software 97

Research Software Feedback Software User Testing Product Research 97

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our role wasn’t just about pushing pixels but shifted towards product design, maneuvering between business needs and end users.

Research Software 90

Research Software UX Feedback Software User Testing 90

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Worldometers, 2019 ). World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

JANUARY 5, 2021

Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory. about brands, product pricing, and customer reviews?—?have Retailers could leverage IoT to improve the supply chain, increase revenue streams, improve customer experience, and gain much more.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

The Product Coalition

DECEMBER 29, 2022

billion in 2019 and is expected to grow to USD 345.22 Here are some future food tech trends to watch out for: Personalized diets: Future food tech to meet the needs of individual customers Personalization of food has been predicted as the future for at least the last 20 years. The global food tech market was valued at USD 220.32

Technical Review 133

Technical Review Data Visualization Software Review User Testing 133

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Their partnership allows employers to advertise jobs across both platforms from one system. .

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Interviewing users and customers.

Books 98

Books Research Software Feedback Software Analytic Tools 98

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services?

UX 97

UX Reporting Tools Research Software Data Visualization 97

ProductPlan

NOVEMBER 10, 2020

The overall user experience of an eCommerce website or app consists of many technological components. Here’s just a few examples: The shopping cart, ordering, and payment-system applications. Code is written to dynamically create a custom experience based on user, device, previous visits, etc.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above. They were landmarks, in their time.

Books 138

Books Technical Review Research Software Data Visualization 138

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. This equals longer load times for your users. Gainsight PX has more ways to engage your users. This is where you’re actually interacting with your users as they’re inside of your product.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

The Product Coalition

MAY 19, 2020

Before design, the team already had: Insights from a massive discovery research on the 2018 World Cup Over 3000 detailed observation points from our research system With enough research ammo, they began to build the app. We as researchers constantly supported the product team with insights. all focusing on football.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Userpilot

MAY 10, 2023

to analyze customer data and predict customer actions. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience.

Data Visualization 61

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 61

The Product Coalition

JULY 10, 2019

Since the beginning of 2019, the Hands-on Agile meetup in Berlin has been exploring how to apply Liberating Structures to Scrum. From Daily Scrum to Sprint Review took place on July 6th, 2019, at the Alte Kantine Wedding , an ample converted industrial space in Berlin. We ran that workshop last week, and this is what we learned.

Workshop 60

Workshop Systems Review Customer Experience Agile 60

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Insights from a massive discovery research on the 2018 World Cup. Over 3000 detailed observation points from our research system. By May 2019 the team already had a lab-validated test app with an early version of all the major features. Background.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. Over 73 percent of consumers use multiple channels to shop ( Harvard Business Review ). The results?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

The Product Coalition

MAY 19, 2020

Maybe you want to see if your existing systems still meet your goals. Then, you can use gap analysis to evaluate your IT systems and technology stack. Another place to look is at your user stories , customer feedback , or your product roadmap. So, is it time you reviewed your business’s future?

Reporting Tools 78

Reporting Tools Feedback Software Software Review Systems Review 78

Intercom, Inc.

DECEMBER 19, 2019

In 2019, we released over 57 episodes on everything from growth to sales, to product and marketing. com’s Ryan Bonnici on selling to educated customers. Customers are better informed than ever. One of the ways that buyers are educating themselves is with review sites like G2.com. What’s a platform?

Feedback Software 32

Feedback Software User Testing Download Systems Review 32

The Product HQ

MAY 10, 2024

According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022. To facilitate this, developers need to leverage advanced software such as parallel processing systems, cloud computing, and in some cases supercomputers.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

JANUARY 3, 2020

Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. All of them are accountable for a squad (about five developers and one user experience professional).

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

The Product Coalition

OCTOBER 30, 2019

How would your conversion rates change if users would need to register via email? An important criteria for choosing a quantitative SDK is the option to track KPIs on a custom dashboard. Qualitative Analytics Qualitative analytics helps you to understand users, their journey and their behavior. Ads influence the user experience.

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software User Testing 82

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. I liked being that interface between what the company was building and what the customer needs.” Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

The Product Coalition

DECEMBER 17, 2019

Devices like the Google Pixelbook come with a 360 hinge so users can switch effortlessly between laptop and tablet. We started talking to tech Now, we all know that VUIs (Voice User Interfaces) still have a ways to go in terms of development, but it’s hard to believe that it was only 9 short years ago that Apple gave us Siri.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

The Product Coalition

FEBRUARY 20, 2019

Why you want your dev team involved in your product definition efforts In our particular case, our target customers are developers and engineering managers (and later on, product managers). So our engineering team also happens to represent our own customers. Indeed, engineers have a lot of product knowledge and insights to share.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Birst BI

AUGUST 27, 2019

This information is commonly spread across multiple systems and cannot be quickly transformed, resulting in siloed reporting and sub-optimal decision making. 10, 2019, webinar with Matt Simonsen and Doug Tiffan on “Four areas retailers must analyze to stay ahead of the competition.” What is preventing users from doing this today?

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Research Software 40

Intercom, Inc.

FEBRUARY 7, 2019

At Intercom, it’s that businesses should be able to talk to their users as humans. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. User friendly: How the hidden rules of design are changing the way we live, work and play. ? They were landmarks, in their time.

Books 52

Books Technical Review Research Software Data Visualization 52