Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. See how the Impact report works.

Data Visualization 72

Data Visualization Analytic Tools Customer Experience Customer Feedback 72

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

The Product Coalition

FEBRUARY 5, 2019

The mobile app industry is a fast-paced world, and the state of mobile in 2019 shows no signs of slowing down. That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Revulytics

DECEMBER 30, 2019

As we close out 2019, I wanted to share some of our most popular software product management articles. Get SaaS-y: Empowering On-Premise Software with Usage Analytics. See how tools like in-app messaging and usage intelligence can help you do just that. Visualizing the User Journey with Path Analytics.

Analytic Tools 76

Analytic Tools Data Visualization Article Product Management 76

Intercom, Inc.

APRIL 13, 2021

For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance. Food & Drink.

Finance 147

Finance Travel Research Software User Testing 147

UX Studio: Product Management

JUNE 7, 2019

In this blog post I picked out 5 Tech trends of 2019 that keep us steamed up, the newest technology they use and how they affect our work as designers: OT – where does it stand in 2019? IOT – where does it stand in 2019? In 2019 the Internet of Things (IoT) will continue to impact the UX Design industry.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Mind the Product

JANUARY 22, 2019

As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. New for this year from Mind the Product Training is a Product Metrics workshop, and a particularly nuanced part of the program is the balance between your innate intuition and the data you collect.

Research Software 143

Research Software Product Research User Testing Data Visualization 143

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels. Emotion data tells you the “why.”.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Invest in two-way messaging.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MAY 14, 2020

When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

eG Innovations

FEBRUARY 17, 2020

If any of those services are impacted by a technical fault, the fault needs resolved fast. The major cloud services are monitored from head to toe, and the approach should be no different when it comes to your on-premises components, such as: Networking stack, routers, switches. Citrix Stack Monitoring Tools. Citrix Director.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Userpilot

OCTOBER 7, 2021

The Guides in the trial were made from dummy data. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019). The product insights and analytics from this part of Pendo are mostly vanity data.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Modus Create

JULY 7, 2020

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. Assume you already have a durable order number stored in a SQL database, and that your user has a cart full of goods or services. Async to the Rescue.

Messaging 84

Messaging Analytic Tools Data Visualization User Testing 84

Alchemer Mobile

AUGUST 5, 2020

Mobile customer feedback – specifically customer sentiment and emotion data – is the biggest area of opportunity right now for finance apps. And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. You can download the full report here.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. You can use in-app behavioral analytics to measure implicit feedback. In-app messages.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Userpilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. Despite its high cost, Pendo Feedback cannot collect user satisfaction data. But is it really worth all the hype?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. Retiring the report is a bittersweet moment for many of us here, but a necessary step to deliver more advanced analytics capabilities to our customers.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

The Product Coalition

JULY 1, 2022

If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead is a natural part of having a mobile app, but you can use app analytics to prevent losing your best users. You will need three data points to calculate and track your churn rate.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

The Product Coalition

OCTOBER 16, 2022

In 2019, there were 2.45 A voice interface does not have a visual representation. Therefore, the main task of designers implementing a VUI solution is to research the target audience, its goals and pains, develop interaction scenarios with a voice device, and prepare a text message from the user and device responses.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Worldometers, 2019 ). The population of Japan is decreasing at a rate of about 0.27%, predicted to reach 101.92

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. Mobile app customer retention data. Average app review volume.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. Source: www.superoffice.com.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention.

Data Visualization 84

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 84

The Product Coalition

OCTOBER 28, 2021

Around 85 percent of all companies in the DACH region rate the IoT as very relevant, according to the study “Internet of Things 2019/2020”. such as a lack of data protection, industrial espionage or cyber-attacks?—?are A correspondingly large amount of money flows into digitization projects. The risks associated with networking?—?such

Data Visualization 147

Data Visualization Analytic Tools Systems Review Customer Experience 147

The Product Coalition

OCTOBER 30, 2019

They can drastically change your app through analytics, marketing and payment services. Quantitative Analytics Image Source Quantitative Analytics describes data that can be expressed in numbers, for example graphs and charts. Quantitative data will give you an objective basis to work on.

Analytic Tools 83

Analytic Tools Data Visualization Feedback Software User Testing 83

Alchemer Mobile

MAY 19, 2020

In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Apptentive customers, on average, interacted with 24 percent of their consumers in 2019. In 2019, 92 percent of people across all in-app interactions responded to this outreach.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Read on for data-supported benchmarks Utilities apps should focus on in 2021 and beyond based on what was learned from a year like no other. Surveys and Messages.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. How can we make users feel safe regarding products and services?

UX 97

UX Reporting Tools Data Visualization Research Software 97

Gainsight

MAY 8, 2019

In the case of Gainsight PX, the tool was conceived, developed, and went to market to enable teams to collect rich data on their product, engage users (whether they’re logged in or not), collect feedback, and help you build a better overall product. Pendo was originally created as a web analytics tool. For NPS only.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Gainsight

APRIL 8, 2020

Leaders who can easily access key customer data to help them understand (1) a comprehensive picture of customer health and (2) whitespace opportunity, will have a leg up in this new environment. One of my favorite aspects of this rollup is the predictive renewal score. Gainsight Renewal Center Forecast View.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. “Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291