Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

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Data Visualization Technical Review Customer Experience Customer Feedback 59

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance. Food & Drink.

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Finance Travel Research Software User Testing 147

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. Emotion data tells you the “why.”.

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Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Invest in two-way messaging.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. And that’s where we come in!

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Surveys and Messages. Ratings and Reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

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Userpilot

OCTOBER 7, 2021

The Guides in the trial were made from dummy data. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019). The product insights and analytics from this part of Pendo are mostly vanity data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. Perhaps the most unique data point in Finance apps comes from shifting emotions.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

JULY 16, 2019

Scenario 2 : McDonald’s introduces digital self-order kiosks and table service to cut queue times for customers. Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. percent same-store sales growth by early 2018.

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Analytic Tools Research Software Feedback Software Data Visualization 159

Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services.

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UX Reporting Tools Research Software Data Visualization 96

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. This means that you might want to change your tone of voice accordingly for your brand communication. days a month.

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User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

OCTOBER 30, 2019

They can drastically change your app through analytics, marketing and payment services. Quantitative Analytics Image Source Quantitative Analytics describes data that can be expressed in numbers, for example graphs and charts. Quantitative data will give you an objective basis to work on.

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Analytic Tools Data Visualization Feedback Software User Testing 82

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 40

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Coalition

MAY 20, 2021

As per the statistics published by AppAnnie , as of 2019, India stood globally in the 4th position among the countries with the highest concentration of Android users. Big brands like Google, Microsoft and Amazon continue to focus on the Indian small enterprise market with unperturbed zeal. Other statistics confirm this.

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Data Visualization Development Customer Experience Customer Communications 92

The Product Coalition

SEPTEMBER 3, 2019

It’s now a vital capability for brands and it’s forecasted to total 100 million jobs by 2050. But UX is about human-centred design, no matter the product nor the audience, creating services that help people in one way or another. Karen Katz, CEO of Neiman Marcus Group sums this up perfectly: “We are one brand to our customers.

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User Testing UX Product Research Data Visualization 60

Revulytics

JANUARY 17, 2020

For just $189.99, you can download the latest version of the Microsoft Office Professional 2019. As TechRadar Pro recently reported, “They all sell Microsoft Office for cheap, absurdly cheap. Softwareonlinedeal sells Microsoft Office Professional 2019 for $189.99 for a download and product key.

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Analytic Tools Reporting Tools Software Review Systems Review 70

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

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Marketing User Testing Research Software Embedded Analytics 177

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

Userpilot

OCTOBER 1, 2022

The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. Adoption also translates into lower churn, which alongside higher retention makes your revenue more consistent and predictable over time. Late majority. Evaluation.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. We have to translate everything to Japanese—sales reports, marketing documents, and websites. Was it easy to introduce your services to them? They trust us.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Indicative

OCTOBER 8, 2020

Gaming data is one of the most valuable sources of information out there. . gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. You need an analytics solution and data strategy that can help make that information useful. . What Is Gaming Analytics?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

DECEMBER 10, 2020

But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Tools for categorizing and collecting feedback. There are many different places where your service and reputation can be a topic of conversation.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

DECEMBER 5, 2019

Unarguably one of the biggest brands in the world today. Here’s Matt again: “Working that message down into something very succinct, very clear, is hard work. As Catherine Pearson points out in a report for Paddle , moving too hastily into the B2B space can bring some major consequences if you haven’t yet established solid footing.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

Gainsight

MAY 28, 2020

In early 2019, we acquired Aptrinsic, a company specializing in tools to better understand and connect with users within the product experience (renamed PX shortly after). The design is fairly modern, uses an energetic color palette, and supports lots of purpose-built interfaces for advanced analytics and engagements.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox.

Data Visualization 11

Data Visualization Analytic Tools Reporting Tools Customer Experience 11

Userpilot

JANUARY 29, 2020

If you have a complex tool that combines the features of several alternative tools, you know the pain of trying to convince your potential user that using your tool is better than using B + C +D + E. It combines the features of Yoast SEO (gives you feedback on SEO and readability), Social Media Scheduler and a commenting tool.

Feedback Software 72

Feedback Software Data Visualization Customer Experience User Testing 72

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public.

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Feedback Software Reporting Tools User Testing Data Visualization 171