Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

JANUARY 10, 2019

Product managers are tasked with tracking market changes and competition to ensure market fit and product evolution are competitive, and then delivering feedback based on learnings to the rest of the product stakeholders—but they don’t have to do it alone. App Annie Insights. How to Keep Up. Blogs: 280 Group. Being Apptentive.

Product Management 217

Product Management Product Manager User Testing Feedback Software 217

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Mind the Platform. Brandon Chu on the challenges of managing platforms.

Research Software 96

Research Software Feedback Software User Testing Product Research 96

Alchemer Mobile

AUGUST 17, 2021

Back in 2019, the Apptentive team had an opportunity to sit down with the team at Dunkin’ to learn more about how they use Apptentive to improve the Dunkin’ customer experience. For example, what might be a simple update in the app might cause a range of challenges on the front line in terms of logistics. The solution.

Customer Experience 264

Customer Experience User Testing Customer Feedback Feedback Software 264

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Product Talk

JANUARY 13, 2021

You can find previous years’ posts here: 2019 and 2020. But before we get to solutions, I want to share more of our discovery context for Product Talk, the business. But I didn’t have a fully developed solution, nor did I have anything to measure. Yes, I even use the opportunity solution tree on my own business!

Books 151

Books Product Research Roadmap Feedback Software 151

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Product Management Unpacked

JUNE 21, 2021

“I’m actually a pretty avid DIY-er,” confides Pranita Ramakrishnan, MS of Product Management, Carnegie Mellon University, Class of 2019. “I After graduating with a bachelor’s in Information Systems and a minor in HCI, Pranita worked as a Digital Business Integration consultant. I get only amazing feedback about her.”.

User Testing 134

User Testing Research Software Feedback Software Data Visualization 134

Gainsight

DECEMBER 27, 2019

The weather outside might be frightful, but looking back, 2019 was pretty delightful. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Top 10 Product Experience Blog Posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. Speaking with CS professionals at Pulse 2019.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. And now product managers are communicating the strategy using data-driven roadmaps. Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier. We’re Roadmapping Differently. Roadmapping.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Alchemer Mobile

MAY 19, 2021

They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. If you don’t, you need to get those in place – and fast.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

DISQO

JANUARY 10, 2019

Alpha, the on-demand user insights platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

Reporting Tools 85

Reporting Tools Data Visualization User Testing Customer Feedback 85

ProductPlan

NOVEMBER 10, 2020

Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. Yes, an eCommerce platform is an online resource that helps shoppers and buys find a variety of products. The overall user experience of an eCommerce website or app consists of many technological components.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

MAY 19, 2020

Maybe you want to see if your existing systems still meet your goals. For instance, in software development, you can use gap analysis to identify missing functionality. Then, you can use gap analysis to evaluate your IT systems and technology stack. When this happens, gap analysis can help. When can you use it?

Reporting Tools 78

Reporting Tools Feedback Software Software Review Systems Review 78

Intercom, Inc.

OCTOBER 8, 2020

Kristen says: “This really does tend to be something where people have had a pain and they have found a solution to that pain, which is what your software or tool does, and that you are just helping them understand the right way to implement it in their organization. I think people want to buy like that.”.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. See here for more on Blaise Transit’s COVID-19 on-demand solutions and analytics tools.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. Assigning feedback items.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Revulytics

JANUARY 4, 2019

As we get under way with the new year, let ’s take a look at five trends from 2018 that product management professionals should be aware of going into 2019. It’s reasonable to see why there’s significant interest in on-premise software, because there are still a lot of products deployed that way. Analytics reveal design trends.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Research Software 66

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Few companies in any industry, anywhere in the world, still operate today like it’s 2019. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Your users are now remote.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Bain Public

SEPTEMBER 19, 2020

As a creator of content for global audiences, Watchmojo offers information and entertainment to its viewers in the form of video content which is translated and distributed through unique digital channels and multiple online platforms, subsidiaries and partner companies. This system has helped us reinvent the business." Xero OAuth 2.0

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

Gainsight

OCTOBER 22, 2018

What does Aptrinsic Software do? Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. I am not a customer of Gainsight or Aptrinsic, where do I go to learn more about these solutions? Interested in Gainsight?

Analytic Tools 40

Analytic Tools Feedback Software Data Visualization Customer Feedback 40

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Bain Public

AUGUST 20, 2019

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a customer-centric design workshop, as well as acting as a product coach for 5 of the 10 chosen teams during the 2019 Cohort program. A well-understood product roadmap aligns behaviors within the business.

User Testing 40

User Testing Workshop Banking Feedback Software 40

Gainsight

MAY 28, 2020

In early 2019, we acquired Aptrinsic, a company specializing in tools to better understand and connect with users within the product experience (renamed PX shortly after). So, we could not afford to pull the team off of their existing roadmap for a quarter to refactor the user experience. Our Approach. First, we simplified.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Department of Product

MAY 22, 2020

In November 2019, Adobe shipped the iPad version of Photoshop. by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Gainsight

APRIL 23, 2019

We asked our Pulse 2019 speakers for the best advice they’ve ever received and we’re sharing it with you so you can take your product and career to the next level. These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. What is Pulse 2019? Catch this expert at Pulse 2019.

User Testing 49

User Testing Customer Experience Product Research Research Software 49

The Basics of Product Management

JULY 21, 2020

However, the product roadmap continues to remain hazy. How can an oil company pivot to technology? In fact, even the video promotes this smart glass as an essential tool for effective team management. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52