Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Building and sharing strategic roadmaps. Product manager responsibilities.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

ProductPlan

NOVEMBER 10, 2020

Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. Yes, an eCommerce platform is an online resource that helps shoppers and buys find a variety of products. The overall user experience of an eCommerce website or app consists of many technological components.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

DISQO

JANUARY 10, 2019

Alpha, the on-demand user insights platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

Reporting Tools 85

Reporting Tools Data Visualization User Testing Customer Feedback 85

The Product Coalition

MAY 19, 2020

Maybe you want to see if your existing systems still meet your goals. Gap analysis reports are most commonly used by product managers and process improvement teams. For instance, in software development, you can use gap analysis to identify missing functionality. When this happens, gap analysis can help. When can you use it?

Reporting Tools 78

Reporting Tools Feedback Software Software Review Systems Review 78

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. Sure, product managers need numbers to report up the chain to track progress around goals. And now product managers are communicating the strategy using data-driven roadmaps. We’re Roadmapping Differently. Companies define the metrics that matter.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Revulytics

JANUARY 4, 2019

As we get under way with the new year, let ’s take a look at five trends from 2018 that product management professionals should be aware of going into 2019. Shutterstock’s 2018 Creative Trends Report analyzed billions of searches for its visual assets to name the top marketing and design trends for 2018. Analytics reveal design trends.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Research Software 66

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. Assigning feedback items.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Reveal

DECEMBER 1, 2021

Choosing the right embedded analytics platform for your business needs is paramount. With its robust capabilities to expand your business, add value to your customers, and ultimately grow your profits, embedded analytics solutions are becoming essential for businesses that want to be able to survive in the market.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Mind the Product

OCTOBER 23, 2019

All of the issues discussed were under the Chatham House rule , so you won’t see any direct quotes, but everything reported here comes from the most forward-thinking people in the world of product.). It’s to help build the overall capability of the people, system, and portfolio you have responsibility for. Leading Smart People.

Customer Feedback 84

Customer Feedback Leadership Reporting Tools Weak Development Team 84

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Gainsight

MARCH 7, 2019

Back in February, I attended SaaStr 2019 in San Jose. This year was especially fun because not only was I there to learn, I was there to spread the word about our product experience platform, Gainsight PX. . Gainsight and Gainsight PX booth at SaaStr 2019. Slide from Leela Srinivasan’s session at SaaStr 2019.

User Testing 49

User Testing Customer Feedback Product Research Customer Experience 49

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Alchemer Mobile

FEBRUARY 7, 2019

The convenience and near-instant gratification offered by apps in the Food and Drink category is a key part of our modern-day lives. Food and drink apps straddle both the physical and digital worlds, and work to blur the lines between the two. The potential reach of food and drink apps is just being realized.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

MARCH 21, 2019

We recently hosted a webinar sharing exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report , which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.

User Testing 149

User Testing Customer Feedback Feedback Software Data Visualization 149

Usersnap

JANUARY 12, 2022

They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. However, their (and all product team members’) superpowers and role in SaaS growth is invaluable! Need more customer feedback? Check out Usersnap for 15 days, free! Business savvy.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

ProductPlan

MAY 4, 2020

I joined ProductPlan in the summer of 2019, excited to sink my teeth into creating product management content. So, lean in towards friendliness when using your communication tool of choice. Another tool I use is Loom. At first, it was an opportunity that was important for me to experience personally. Read them.

Software Review 77

Software Review Technical Review Books Messaging 77

The Product Coalition

SEPTEMBER 14, 2020

Many organizations erroneously define their products by taking a technology perspective. They consider the product’s underlying technologies, components, and tools and call a logical grouping of them a “product.” Some seven years ago, I gave a presentation about product roadmapping with the title “Products, Not Projects.”

Product Research 113

Product Research Customer Communications Reporting Tools Research Software 113

ProductPlan

JULY 10, 2020

And our success was evident in the feedback. But as someone passionate about user feedback, I started noticing a trend in those same NPS responses that kept some customers from being promoters (i.e., Fragmented technology investments. Pat on back. 9s or 10s on the scale). The problem is organizational silos.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. If that‘s the case, you can use the data presented in this report as a benchmark. Another 19% of companies reported having a CX or VOC (Voice of Customer) team. Companies above 500 employees reported having 5-10 people on the CX team.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Intercom, Inc.

AUGUST 18, 2021

Let’s give some context, starting with a simple definition – Net Promoter Score or NPS is a benchmark of customer loyalty and is measured by asking a range of customers a simple question: “How likely are you to recommend this product or service to a colleague or friend?”. Did we make the right choice? Choosing the NPS survey sender.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Mind the Product

MARCH 2, 2020

Thanks to feedback from their customers, the team at Bloom & Wild discovered that they could make a truly impactful product change without the need for complicated features. As we try to disrupt and improve the flower delivery industry, we always put technology at the heart of what we do. All they had to do was listen.

Customer Experience 115

Customer Experience User Testing Customer Feedback Feedback Software 115

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. BoS Europe 2019 BoS USA 2019. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Reporters are constantly calling you. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation.

Data Visualization 101

Data Visualization Reporting Tools Customer Feedback Artificial Inteligence 101

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. April Dunford UK Book Launch Tour BoS USA 2019 BoS Europe 2020. How do I prioritize the roadmap? Upcoming Events.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Userzoom

APRIL 23, 2020

Keep these in mind as you develop your research roadmap. Answer: One note-taker during the moderated study would be ideal considering that most software offers a transcript of the session. The videos generated have the participants verbal feedback and screens as they interact with the experience.

Webinar 83

Webinar Product Research User Testing UX 83

Johanna Rothman

AUGUST 19, 2019

I didn't like what I saw at the Agile 2019 conference.) Let's return to the Manifesto for Agile Software Development , what I call the “Agile Manifesto.” We've had a software “crisis” even before I graduated from college, 1977. The first Chaos report was published in 1994.). Why a Manifesto?

Agile 66

Agile User Testing Feedback Software Analytic Tools 66

Bain Public

AUGUST 13, 2019

Therefore, the role of roadmapping as a whole, as well as the development of the prioritization process itself and all the key steps and conversations in between, are crucial to the learning process. It must be consistent, based on best practices and focused on adopting a structured system of prioritizing market input.

Data Visualization 40

Data Visualization User Testing Reporting Tools Development 40

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52