Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Gainsight

FEBRUARY 12, 2019

On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. A new report from Forrester found that 80% of companies surveyed have invested in customer success technology. The clear market leader among dedicated customer success solutions is Gainsight.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MAY 14, 2019

WalkMe is one of the most popular tools for driving user adoption, but that doesn’t always mean it’s the best fit for your company. You can then make a more informed decision when it comes to choosing the best software for your business. This is a crucial aspect of product adoption software. Enterprise.

Analytic Tools 40

Analytic Tools Feedback Software Data Visualization Reporting Tools 40

Nulab

JULY 18, 2019

But while a decrease in unemployment is an overall positive experience, there are downsides. For example, finding qualified employees for available positions has become increasingly difficult. On the other hand, half of the businesses in the technology and construction industry closed after just 4.8 Survival of the fittest.

Reporting Tools 47

Reporting Tools Data Visualization Construction Technical Review 47

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Gainsight

OCTOBER 7, 2019

Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Business of Software Conference

FEBRUARY 26, 2019

Tania Katan (Author, Creative Trespassing) – Creative Trespassing: How To Sneak More Imagination Into Your Work And Get More Done from Business of Software Conference. Uh, so the, the reviews were mixed. Been Really, uh, look, we all know the report is due. Video, Slides, & Transcript below. Transcript.

Reporting Tools 49

Reporting Tools Technical Review Software Review User Testing 49

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Split

OCTOBER 17, 2019

When you do, you increase the chances of learning something truly useful and you reduce the odds of wasting your time and heading off in an unproductive direction due to false signals. About Split Software (split.io) and Dave Karow. So a false positive. I’ll swap false positive and false negative.

Data Visualization 45

Data Visualization Customer Experience User Testing Reporting Tools 45

Userpilot

AUGUST 25, 2021

The best cohort analysis tools include Baremetrics, Google Analytics, and ProfitWell. Then, test and implement the hypothesis, and review and repeat the results. Cohort analysis is a type of behavioral analytics that helps you see what a sub-section of your users (a “cohort”) is doing within your tool. What is cohort analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. We’ll cover why in the next section, after reviewing examples. Incompatibility.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Gainsight

JUNE 10, 2021

Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. They also discovered the ability to predict future ARR growth. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. To further press the urgency of a robust CX strategy in your business, in 2019, Qualtric’s XM Institute published a study to better understand the impact of Customer Experience on business.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. We each take a look back and try to pin down our decade-defining technologies. And they were designing these amazing futuristic looking Minority Report -like cars.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

PMLesson's Ace the PM Interview

MARCH 20, 2021

Data scientists regularly report high salaries and high job satisfaction. The high salaries associated with most data scientist positions are such because the field requires a substantial amount of training and a deep understanding of highly advanced topics in statistics, mathematics, programming, and artificial intelligence.

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

The Product Coalition

MARCH 2, 2020

the State of Practice in 2019 ’ edition found that new converts to Scrum, for example, will recruit themselves mostly from the late majority and laggards. Copyright notice : InfoQ, 2019. The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Userpilot

MARCH 7, 2024

According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% 78% of women in tech report feeling like they must work harder than male coworkers to prove themselves [Source: Trustradius , 2021]. Melissa Kwan : “I quit my job in SAP and wanted to start a company that uses technology.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. If that‘s the case, you can use the data presented in this report as a benchmark. Another 19% of companies reported having a CX or VOC (Voice of Customer) team. Companies above 500 employees reported having 5-10 people on the CX team.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Userpilot

JUNE 15, 2021

It’s one of the tools you can depend on to find and fix the causes of churn, which is one of the most common reasons that SaaS businesses fail. Some cohort analysis tools include Google Analytics, Barametrics, and ProfitWell. promo, new discount rate, entering a new channel) had any impact – positive or negative -on your product.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 52

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. BoS USA 2019 BoS Europe 2020. The Rise And Fall Of Enterprise Software”.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Gainsight

DECEMBER 21, 2020

In 2019, there were many thought leaders and evidence that the economy was shifting to the customer. With an inundation of products and services as subscriptions to choose from, the customer could quickly leave your company and take their business with them. They want a one-stop-shop. How do you solve this problem? Gainsight CS.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Experience 59

UX Studio

MARCH 13, 2023

According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. BoS Europe 2019 BoS USA 2019. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Reporters are constantly calling you. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

BrainMates

OCTOBER 14, 2021

My career includes working in drug rehab, being a singing waiter, writing code, cold calling, and dressing as a koala at a major international business conference. With hindsight, it’s surprising it wasn’t until 2019 that I was diagnosed with ADHD. I have been consistently inconsistent in my approach to life.

Product Management 93

Product Management Product Manager Software Review Management 93

Gainsight

DECEMBER 18, 2020

Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. per new customer in 2019 to $1.60 If you can leverage all three—new Logo, retention, and upsells—you will be in a better position overall. Does RETENTION have your attention? The average CAC went from $1.35

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Business of Software Conference

APRIL 24, 2020

She is often cited as an expert on the topic of creating more open, honest workplace environments, and has been published in Harvard Business Review, CNBC, Inc, and Fortune among others. . Tool that’s been mentioned a few times – they make one of the world’s most popular product management software tools and they back in.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Gainsight

APRIL 27, 2020

In essence, the argued position is usually either a ‘Yes’ or a ‘No’: clear, decisive, and primarily supported by one’s conviction, with minimal objective information supporting the position. Each company likely has their preferred solution. appeared first on Customer Success Software | Gainsight.

User Testing 71

User Testing Customer Experience Customer Feedback Feedback Software 71

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

The Product Coalition

JANUARY 25, 2019

In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Finance and LinkedIn self-reported job titles. In all that time, I only declined to continue the interview process with two companies due to poor fit. Hear the positive and negative feedback.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Mixpanel

FEBRUARY 23, 2021

And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. Reflected Ilya Volodarsky , Co-founder of Segment, in a 2019 presentation: “What I remember about our journey is that we deluded ourselves that we had product-market fit almost the entire time.”.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Modus Create

MARCH 16, 2020

Our own internal infectious disease response plan is based on the CDC’s Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19), February 2020. We structure our organization and client service around Agile methodologies: building business plans and processes that can rapidly respond to changes.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? There was no sort of software there. Do you empower small, agile teams? Are there resources available for little bets?

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. By supporting your product through proving ROI ahead of time, you have a stronger business case for scaling your scope, team, budget, and product positioning within the company. Challenge #9: I don’t have the right tools in place.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Gainsight

APRIL 29, 2019

But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. In the first company I was at, I built all the internal tools so I knew everyone else in the organization because I was building things for them.

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14