Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks
Alchemer Mobile
APRIL 21, 2022
The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. At year end, interaction rates remained equal to what they were in 2020 at 26%. There was a 9% increase in the number of surveys sent in 2021 from 2020. Mobile interaction and response rate benchmarks.
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