The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. In order to be data-driven, one has to carefully consider the product analytics tools he is using.

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Amplitude

MARCH 9, 2020

At Amplitude, we work with leading digital teams who know that in today’s competitive marketplace, the best product experience wins. That’s why I’m thrilled to announce that Amplitude has acquired ClearBrain, the premier innovator in the predictive analytics space. About Predictive Analytics.

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The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. This happened when I started to learn about UXR for the very first time back then in 2020.

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Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement. What’s New in the 2021 Report.

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Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences.

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Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps.

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Mixpanel

JUNE 29, 2022

Sharing our product-analytics dashboard for tracking business health. In 2020, there was an unfathomable global pandemic. During uncertain times, capital becomes even harder to come by and leaders at companies big and small must think twice about how they deploy their resources. The early-warning signals we’re tracking .

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Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. “Mobile has been a huge enabler of these heightened expectations, largely replacing the customer service agent of the past. Data included: Ratings and reviews. Expressed customer emotion.

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Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. The way in which customers interact with brands on their phones is different from how they interact with them in-person or even on the computer. Key #1: Personalization.

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Mixpanel

MAY 14, 2020

Sophisticated product teams that are able to merge business needs, user feedback and business objectives—all while proving ROI— are a rare find. DOWNLOAD REPORT. But data, as we know, doesn’t tell the whole story. But data, as we know, doesn’t tell the whole story. Product management has gone global and accessible.

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Alchemer Mobile

DECEMBER 22, 2020

It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. You’d be hard-pressed to find someone who hasn’t had a virtual doctor appointment, ordered groceries online, or used curbside pickup in 2020. Customer expectations have never been higher.

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Alchemer Mobile

JUNE 30, 2020

The first step to optimizing your lifestyle app for customer engagement is by understanding benchmarks. And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! Data included in the report: The profile of an average app in the lifestyle category. Average app review volume.

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Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. At year end, interaction rates remained equal to what they were in 2020 at 26%. There was a 9% increase in the number of surveys sent in 2021 from 2020. Mobile survey benchmarks.

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Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. So, we won’t waste your time. Stop talking about customer-centricity; turn it into action. Every company says they’re “customer-centric,” but very few actually are. Sound good?

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Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. It’s a crucial part of how you provide continual value to customers, as well as how you grow your business. Product analytics keeps your team close to customer wants and needs throughout the product development process.

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Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

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Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Third, the lines between sales, marketing, product, and support are blurring.

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Alchemer Mobile

JUNE 16, 2020

From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. One of the primary locations that travel brands interact with customers is through their mobile apps. Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps.

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Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible.

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Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. See actionable strategies for engaging with customers during this difficult time here. Mobile Customer Sentiment.

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Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps.

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Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Mobile Customer Sentiment. App Ratings and Reviews.

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The Product Coalition

MARCH 3, 2021

an open-source data integration platform?—?and an open-source data exploration platform?—?in We will use the Airbyte’s Slack connector to get the data off a Slack workspace (we will be using Airbyte’s own Slack workspace for this tutorial). We will save the data onto a PostgreSQL database. and Apache Superset ?—?an

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Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. The Auto subcategory experiences less volatility in 2020, and saw 2021 benchmarks in-line with the year prior as a result. Data included: Ratings and reviews. Expressed customer emotion.

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Userpilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. User profiling. Churnbuster.

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Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?

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UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

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Indicative

JANUARY 6, 2021

2020 was a year of growth and transformation for Indicative. We released a complete overhaul of our user experience with a focus on fresh design and improved usability. We launched new features, visualizations, and types of analysis, such as Stacked Bar Funnels and Segmentation Frequency. Happy New Year! Project Settings.

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Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here.

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Amplitude

JANUARY 21, 2021

For digital businesses, there was no year more critical than 2020. Whether working with existing or new products, these teams innovated to meet the customer where they are: online. These visionaries take risks, use data to drive change, motivate and empower teammates, and build products with an impact. . The Data Culture Award.

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Atlassian

JANUARY 27, 2022

In 2020, with the announcement of TEAM Anywhere , we committed to a new way of working: the majority of our team members – many of whom were office-based before the pandemic – can now choose to work from anywhere. The Estimator has revealed some fascinating insights for management and employees alike. Ashlee says.

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Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Rather than a benchmark comparison, below is a short summary of the six subcategories included in our data: News, Telco, Technology, Games, Sports, and Music. Data included: Ratings and reviews. Popular phrases.

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Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

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Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

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eG Innovations

FEBRUARY 17, 2020

A new year is upon us once again; the holidays are over and it’s time to get back to work. You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast.

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Indicative

AUGUST 12, 2020

G2 has named Indicative as a Leader in Customer Journey Analytics in G2’s 2020 Summer Report. . Indicative is the only Customer Analytics platform designed specifically for non-technical business users that connects directly to your data warehouse. High Performer in Digital Analytics.

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