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The Two Keys to Improving Mobile Customer Experience

Alchemer Mobile

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. The way in which customers interact with brands on their phones is different from how they interact with them in-person or even on the computer. Key #1: Personalization.

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Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S.

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6 Products that Successfully Sailed the Storm of 2020

280 Group

But some have weathered the storm better than others and sailed out of 2020 with big business and big profits. This is an example of Product-Led Growth (PLG), where the product itself is the primary driver of customer acquisition, conversion, and expansion. Those in the restaurant biz, retail, fitness, and etc. 2: Uber Eats by Uber.

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Travel Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. One of the primary locations that travel brands interact with customers is through their mobile apps. Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps.

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Monetization Monitor: Software Usage Analytics 2020

Organizations that place a premium on understanding product usage seem to have fewer hurdles to aligning price with value and are more in touch with their customers than organizations that don’t prioritize understanding product usage. Usage Data’s Role in Compliance Efforts. Download the report now and see how your company compares.

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Product Manager Salary Data in 2020

280 Group

All salary information was reported by Glassdoor and Salary.com in January 2020. A product manager is the only role in a company that grasps all aspects of the business, including customers, the market, competition, trends, strategy, business models, and more. The Product Manager is the voice of the customer.

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Lifestyle Apps: 2020 Mobile App Customer Engagement Benchmarks

Alchemer Mobile

The first step to optimizing your lifestyle app for customer engagement is by understanding benchmarks. And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! Customer sentiment distribution. Mobile app customer retention data. Average app rating for lifestyle apps.

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The Customer Continuum - Making Customer Journeys That Think Like We Do

Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta

Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Technology has elevated every aspect of the customer journey. All aspects that is, but one: customer complaints. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. and master customer rage for an insightful webinar on September 23rd.

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Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. But if you have to beg a customer to give a review or referral, you're doing it wrong. The best customer experiences go beyond the sale.

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Live Interview with Jeannie Walters

Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

Not sure what data you should be looking at to make loyal customers? Join Jeannie Walters, CCXP, founder of Experience Investigators and come ready with questions to jumpstart your CX with the wisdom of a CX expert. Wednesday September 9th, 2020 at 11:00AM PDT, 2PM EST, 6PM GMT

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company.

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A DevOps Guide for Product Managers

Speaker: Suzie Prince, Head of DevOps, Atlassian

In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. At the same time they, and their engineering teams, are struggling to adapt to work in new all remote ways. Wednesday November 18, 2020 at 1:30PM PDT, 3:30PM EST, 9:30PM GMT

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2021 Community Predictions

Will these unprecedented times expedite the rise of branded communities? 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What does 2021 have in store for the community profession?

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Leading Under Uncertainty

Speaker: Greg Coticchia, CEO & Founder of ENTRA

On a product level, how can you be sure of delivering the ‘right’ messaging, products, solutions, and services to customers? At the same time, we will discuss another important aspect of dealing with uncertainty, and that is building trust, especially while many of us are working remotely or in new or different settings. Hunker down?