Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. BoS USA 2019 BoS Europe 2020. Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Upcoming Events.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

eG Innovations

FEBRUARY 17, 2020

OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. This is where monitoring products will look to continue innovating in 2020. They are still there and available, although they will be End of Maintenance in March 2020 and End of Life June 2020.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 89

Research Software UX Feedback Software User Testing 89

Alchemer Mobile

AUGUST 25, 2020

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Due to rapidly-evolving technology, customers have high expectations for the products they use.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First. Fuzzy Math.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Modus Create

FEBRUARY 16, 2022

38% of large enterprises plan to spend over $1 million on digital initiatives in 2022. After being disrupted by nimble, agile players for decades, large enterprises are fighting back with significant investments in digital initiatives. Executives in larger enterprises are more likely to understand the importance of digital initiatives.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

The Basics of Product Management

JULY 21, 2020

We will review each smart glass available today, including the newest entrant, Jio Glass. The Jio Glass was announced on 16 July, 2020. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019. The post Smart Glass Product Review – Jio Glass, Apple Glass, Google Glass, Etc.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. billion in 2020 to $307.3 billion in 2020 to $307.3 Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform?

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

The Product Coalition

JULY 13, 2020

Product analytics tools measure and summarize user interactions of software applications. We included the average review on Capterra to prove that. Reviews: 4,7 out of 5, based on 16 reviews. Mixpanel Reviews: 4,4 out of 5, based on 77 reviews. What is a Product Analytics Tool?

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Gainsight

JUNE 4, 2020

March 2020. We know a lot has changed in two months, so we decided to re-survey the same base and review how they are thinking about their clients and retention in the coming months. In addition, we anecdotally hear that the majority of incremental churn due to COVID-19 is not full churn (e.g., Feels like decades ago, huh?

Product Research 59

Product Research Software Review Data Visualization Enterprise 59

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Intercom for Enterprise.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Regtech apps Regulatory technology (or Regtech) is software that helps companies stay in compliance with all regulatory and legal statements.

Research Software 118

Research Software Feedback Software Reporting Tools Data Visualization 118

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. From selling bikes to software. I was the first sales hire for a company called Wrike, a product project management software company. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

JUNE 4, 2020

As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep the cash flow going. With PX, we have our javascript code embedded in SaaS applications and thus get to witness every user’s clicks and actions, anonymously, across a healthy set of cloud applications.

Analytic Tools 52

Analytic Tools Customer Experience Customer Feedback Data Visualization 52

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. But that has all changed since 2020, hasn’t it? That means you should also review and update your buyer persona. Your enterprise customers’ priorities have changed. To replace them, your enterprise customers are hiring people much newer to the profession.

Customer Experience 93

Customer Experience Customer Feedback User Testing Feedback Software 93

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). Of course, the 2020-2021 conference circuit looks very different from a typical cycle — many events have been postponed or gone completely virtual during the pandemic.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Usersnap

APRIL 2, 2020

A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback. Integration with your existing software stack. The top 8 customer feedback tools in 2020. This is where a customer feedback tool can help.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

JANUARY 21, 2021

Easy to use (really no code required), moderately priced based on MAUs only (with all features available in all pricing plans!), But an Enterprise focus makes it unsuitable for smaller businesses. After installation, do you need to do any coding to make the most of it? How much does it cost? A final note before we get started.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Gainsight

MARCH 15, 2023

We’re seeing our customers bringing more prudence and diligence to the table to get more efficient in terms of how they think about the three- to five-year plan for their businesses. Be Sympathetic and Proactive With Engagement JH : This is the fourth economic downturn I’ve experienced in software.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Modus Create

JUNE 30, 2021

Towards the end of 2020, we made five predictions on digital transformation trends for 2021. Enterprises Will Embrace Open Source Projects. According to The State of Enterprise Open Source 2021 report by Red Hat, 87% of IT leaders see enterprise open source as more secure or as secure as proprietary software.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Usersnap

APRIL 2, 2020

A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback. Integration with your existing software stack. The top 8 customer feedback tools in 2020. This is where a customer feedback tool can help.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Gainsight

JANUARY 12, 2021

Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. Marissa: The growth in our subscription business creates an opportunity for more SMB companies to harness the power of enterprise products.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. In 2020, Prowly was approached by Semrush and was soon acquired by them. Here’s a review of how they did that. What is Product-Market fit? Getting acquired by SEMrush.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Amplitude

OCTOBER 30, 2020

And with so many talented CS professionals out there looking to grow their careers and be part of building the next massive software company, I thought I would share 5 reasons why your next stop should be Amplitude’s Customer Success team. We just happen to make software.” 2020 has been a taxing year for most of us.

Customer Experience 52

Customer Experience Software Review Technical Review B2B 52

Gainsight

FEBRUARY 23, 2021

The lack of expansion is acceptable and somewhat expected considering the circumstances of 2020. Customer Success – Use the set of aligned outcomes and workflows as the foundation for an ROI Success Plan that evolves, facilitates executive business reviews and the overall relationship.

Framework 64

Framework Feedback Software Onboarding KPIs Customer Experience 64

UX Studio: Product Management

JANUARY 8, 2021

Ramotion is a small design agency located in San Francisco, USA, that works with growing startups and enterprises. . However, UX studio is one of the fastest-growing app design agencies that was honored to be among the top B2B business service providers, according to the Clutch Global award 2020.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Besides, we also joined an exclusive Zeplin agencies membership in 2020. Website and software development company in Vienna. UX studio was named the Top UX agency 2021. What to choose?

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . At UX studio, we work with rising startups and established enterprises worldwide. Goodpatch’s hourly rate is around € 100, according to DesignRush review. . Product expert review .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

eG Innovations

NOVEMBER 30, 2021

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. Less HDX traffic will be consumed due to the way traffic is shaped with the optimized approach. Endpoint software requirements.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 122

Analytic Tools Data Visualization Reporting Tools Startups 122

PMLesson's Ace the PM Interview

JULY 13, 2020

Their Product Owner/Product Manager certification (POPM) is something of a two-for-one: you’ll learn basic product management skills as well as the latest principles for Lean enterprises. For a more detailed breakdown of Product School, check out Jeff Lee’s review here. Next class starts July 29th, 2020. Location: Online.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. They’ve worked with all kinds of businesses, from startups to established enterprises, in a wide variety of industries. Anjelika Kour founded the women-owned web design company in 2015.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. They’ve worked with all kinds of businesses, from startups to established enterprises, in a wide variety of industries. Anjelika Kour founded the women-owned web design company in 2015.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Alchemer Mobile

MAY 19, 2021

Unify data and simplify partner integrations with enterprise-class security and reliability. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236