The Product Coalition

SEPTEMBER 20, 2020

Join 650 peers and contribute to the Agile Metrics Survey 2020 Stakeholder Communication Channels During an Agile Transition Do good and talk about it?—?a Scrum Events There are plenty of opportunities for stakeholders to interact responsibly with a Scrum Team. Sprint Reviews are a zone free from death by PowerPoint.

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The Product Coalition

DECEMBER 8, 2020

The Product Owner theses also address the Product Owner’s part in Scrum events from Sprint Planning to Sprint Review to Sprint Retrospective, and the Daily Scrum. Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as Source: Scrum Guide 2020.)

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Product Research User Testing Customer Experience Technical Review 88

PMLesson's Ace the PM Interview

SEPTEMBER 6, 2019

In this post, we'll review a case study submission from one of our Exponent members, Chase Sutton. Question : How would you design an emergency system for the 2020 Olympics? So the goal of this emergency system is to help those attending the 2020 Olympics get to safety as quickly as possible during a natural disaster.

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Feedback Software Technical Review Systems Review Vision 40

Imaginary Cloud - Design

JULY 2, 2020

However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above. 7 UI trends you should be watching in 2020.

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Books Technical Review Research Software Data Visualization 138

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. Pure-play MSPs focus on a single vendor or technology, which is usually their core service.

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Reporting Tools Data Visualization Technical Review Systems Review 52

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. How did you make the transition to compliance tech?

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Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. The biggest, in August, we turned 10.

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Reporting Tools Feedback Software Research Software Technical Review 118

eG Innovations

MARCH 26, 2021

The success of any digital workspace technology depends on the user experience and VMware Horizon is no exception. Hence, some form of agent software is required on these systems. What system resources (CPU, memory, disk IOPS, etc.) 74% of respondents are using more than one digital workspace technology today.”.

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Reporting Tools Analytic Tools Data Visualization Software Review 105

The Product Coalition

JANUARY 5, 2021

Join us on February 3, 2021: Hands-on Agile #29: Scrum Guide 2020?—?Reloaded. Sprint Reviews and user interviews are also well suited to improve collaboration and communication over time. At a later stage, typical agile events, such as Sprint Reviews, also work well by demonstrating what value the Scrum Team created for them.

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Product Research Technical Advisors Customer Experience User Testing 97

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices.

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User Testing Customer Feedback Customer Experience Feedback Software 40

Gainsight

JUNE 10, 2021

Every year we are astounded by the attendance at Gainsight’s Pulse events. As the world began to open back up, we were excited to see our Pulse Everywhere conference evolve into a hybrid event. The Visionary 2020 Winner: Jamf . It’s a symbol that people are focused on learning more about customer success.

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Feedback Software Reporting Tools Customer Communications Data Visualization 52

Modus Create

MARCH 16, 2020

Our own internal infectious disease response plan is based on the CDC’s Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19), February 2020. Risk Management: As a remote-first company, our systems, processes, and policies enable working from home at a global scale, with high productivity.

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Systems Review Data Visualization Reporting Tools Technical Review 52

eG Innovations

DECEMBER 27, 2021

There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular. To zoom into these events, click the Events count.

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Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

PMLesson's Ace the PM Interview

AUGUST 8, 2022

I'm passionate about technology and launched my own web application to collect donations for a natural disaster after watching a Google lecture.  I In addition, I'm  excited about the opportunity to work with some of the most talented people in the tech industry." . "Why Google?" "Why Google?

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ProductPlan

OCTOBER 29, 2019

When we talk about the customer journey, it, unfortunately, must include these kinds of unfortunate events. Code Spaces had to shutter their doors after they had massive amounts of data wiped out due to a hack, and more often than not , small businesses go under after major cyber attacks. Security lapses come in all shapes and sizes.

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Roadmap Weak Development Team Technical Review Software Review 40

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

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Feedback Software Customer Experience Technical Review User Testing 45

Gainsight

OCTOBER 22, 2020

In the current, increasingly complex economic situation, many CFOs , and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. KBCM Technology Group’s 2020 SaaS Survey Results indicate that the cost to acquire one dollar of new customer Annual Recurring Revenue (ARR) is $1.60.,

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Research Software Reporting Tools User Testing Customer Experience 59

Amplitude

JANUARY 26, 2021

But the technology side of the business is relatively young and operates much like a startup. With new technology, there’s almost always a learning curve, and colleagues logged in with cautious optimism. The app dropped orders along the way because various systems weren’t talking to one another correctly. . Click To Tweet.

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Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. SaaS marketing normally consists of a mix of SEO, content, linkbuilding, paid ads, social media and event marketing.

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Research Software Marketing Technical Advisors Customer Experience 98

Amplitude

MAY 27, 2020

We will be publishing observations like these on the continued impact of this digital acceleration at a systemic and industry level over the next few months. 10 years vs. 8 weeks pic.twitter.com/aySbP0Xpd4 — 2PM (@2PMinc) May 16, 2020. If you are interested in collaborating with us please write to press@amplitude.com.

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Analytic Tools Feedback Software User Testing Data Visualization 59

The Product Coalition

NOVEMBER 30, 2020

(Please note that I will continue using ‘role’ on occasions throughout this document, although the Scrum Guide 2020 now speaks of ‘accountabilities.’) Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’? In what Scrum events shall the Product Owner be participating?

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Product Research User Testing Research Software Feedback Software 89

Business of Software Conference

NOVEMBER 4, 2019

Upcoming Events. Q&A with Rich Mironov BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Our financial system was built on the presumption that competitive advantages, once achieved, were going to last a long time.

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Reporting Tools Software Review Data Visualization Artificial Inteligence 67

Business of Software Conference

MARCH 24, 2021

The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. And it was a mess.

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Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." In the business of product building, we too deal with systems.

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Feedback Software Product Research Reporting Tools Research Software 52

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

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Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Upcoming Events. BoS Europe 2020 BoS USA 2020.

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Analytic Tools Research Software Data Visualization Software Review 40

Usersnap

APRIL 27, 2022

For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). Due to the drop in money that might have been generated, the LTV of a customer diminishes when your SaaS churn is high. Lifetime Value (LTV). Usersnap’s Strategy for Preventing Customer Churn.

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Feedback Software Analytic Tools Research Software User Testing 52

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

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Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 18, 2020

That review on Capterra you didn’t ask for? They are enthusiasts, cheerleaders and advocates for your business, who will: Write positive reviews. The social media scheduler became the user of Userpilot in January 2020. And that means developing a Product Engagement Score system. Probably written by power user.

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Analytic Tools Feedback Software Customer Experience User Testing 98

Business of Software Conference

DECEMBER 11, 2019

Upcoming Events. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Warning – do not watch on an empty stomach. Video, slides, & transcript below. Don't Miss a Thing - Get BoS Updates. Unsubscribe anytime.

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Agile Weak Development Team Feedback Software Reporting Tools 61

Business of Software Conference

SEPTEMBER 3, 2019

The founders just started doing what they loved: Talking tech. Upcoming Events. BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Now, we are a systems management solution. Don't Miss a Thing - Get BoS Updates.

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Analytic Tools Marketing Research Software Technical Review 40

Userpilot

JANUARY 21, 2021

Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. We looked at all five of these tools before – plus others – in 2020. Userpilot allows you to build a massive range of product walkthroughs that can be fully interactive, using a unique system of “driven actions”.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Business of Software Conference

NOVEMBER 12, 2019

Upcoming Events. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older. Video and Transcript below.

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Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

Upcoming Events. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older. Video and Transcript below.

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Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Upcoming Events. Online Masterclasses BoS USA Online 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Do you empower small, agile teams? Unsubscribe anytime.

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Crafty CTO

APRIL 12, 2020

All are linked back to their source in the online book and are copyright ©1999-2020 Basecamp. In the event that the Basecamp guys happen to read this, they might be shrieking and gibbering right now, because they do not, never ever, in any way or sense, describe Shape Up as an “agile methodology.” Big as in a 143 page PDF.

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Business of Software Conference

JUNE 19, 2020

Upcoming Events. Online Masterclasses BoS USA Online 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Basically, said that we’re being unethical because we were doing fake reviews. Like us doing fake reviews. The reviews look fake.

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