ProductPlan

DECEMBER 11, 2019

And in 2020 we will more than double what we’ve done to keep up with all the changes. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics. Setting a Course for 2020. We can’t wait to see where you help take us in 2020.

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Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. In this piece, we’ve gathered some of the most talented and productive UX professionals in 2020. Top UX Agencies in 2020 1.

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The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. ?? Do you want to get this article in your inbox?

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. A few days later, Amazon and Microsoft followed suit, vowing to reexamine the use of their facial recognition software by law enforcement after citing similar concerns about bias.

User Testing 69

User Testing Technical Review Product Research Research Software 69

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. SaaS is the subscription business. Putting people first.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Alchemer Mobile

MAY 19, 2021

They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. If you don’t, you need to get those in place – and fast.

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Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. The company means a great deal to both of them. It’s all about the family setting.

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Research Software Feedback Software Data Visualization Artificial Inteligence 223

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

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Feedback Software Analytic Tools Research Software User Testing 52

Gainsight

MAY 14, 2020

Feedback is a gift” Ah yes, the old mantra we know and love; and is especially prevalent when working on a design. We source feedback on new concepts, designs in progress, and have already delivered work through various sources including in-app feedback, usability testing, and the usage data we capture in Gainsight PX.

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Customer Experience Feedback Software User Testing Customer Feedback 64

Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. The 2020 Summer Olympics in Tokyo finally took place. Hubert Palan , founder and CEO of Productboard.

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Reporting Tools Feedback Software Research Software Technical Review 118

Atlassian

FEBRUARY 3, 2022

In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Gainsight

JUNE 23, 2020

Looking back now, it’s hard to believe that 2020 kicked-off just like any other event year in the fast-paced world of B2B SaaS. . In the end, the human-first approach worked better than getting legal teams involved and we were able to find a positive solution that worked for all parties. Pivot…Pivot…Pivaat!

Events 88

Events Feedback Software Technical Review Systems Review 88

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people.

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Agile Velocity

JUNE 4, 2020

My previous post focused on the Harvard Business Review (HBR) article “The Agile C-Suite” 1. . That is largely due to how the Agile movement got started and where the vast majority of emphasis has been over the years–on IT and/or Software Development teams. I waited and asked him about it in private.

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Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Pulse 2020 – Back to Moscone (Or So We Thought). The same held true when we decided to go virtual in 2020. The venue was booked.

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Feedback Software Customer Experience Technical Review User Testing 45

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Ask them what they really thought, and make your show better based on their feedback.” But we wake up now in 2020 and think, ‘Oh my gosh, things have changed.’

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Usersnap

JULY 17, 2020

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. A big time saver for many teams.

Feedback Software 52

Feedback Software Research Software Reporting Tools Software Review 52

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Intercom, Inc.

DECEMBER 19, 2019

Ceci Stallsmith, Director of Platform Marketing at Slack. You can also make sure you don’t miss any 2020 highlights by subscribing on iTunes , stream on Spotify or grab the RSS feed in your player of choice. One of the ways that buyers are educating themselves is with review sites like G2.com. What’s a platform?

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Feedback Software User Testing Download Systems Review 32

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. Actually, no. Not so much!

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Gainsight

JANUARY 11, 2024

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now.

Education 52

Education Analytic Tools Reporting Tools Feedback Software 52

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly. #3:

Research Software 98

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Gainsight

JUNE 10, 2021

The Visionary 2020 Winner: Jamf . Jamf began with cross-functional alignment and stakeholder feedback across the company to get the process in motion. They evolved their Health Score and devised a new scorecard system aligning each of their customers’ segments. We are beyond elated to announce the 2021 GameChanger Awards!

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Userpilot

JUNE 10, 2022

Software bugs can be really costly, but surely there’s a way to make them cheaper? Maybe poor reviews will make it more difficult to attract new customers. Maybe poor reviews will make it more difficult to attract new customers. Some estimates say that poor-quality software cost businesses $2.08 trillion in 2020.

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Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store.

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Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And I met my husband, Eric, out here.

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Feedback Software Research Software Reporting Tools User Testing 209

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. What are power users?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

The Product Coalition

NOVEMBER 30, 2020

(Please note that I will continue using ‘role’ on occasions throughout this document, although the Scrum Guide 2020 now speaks of ‘accountabilities.’) Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’? The Product Owner is also the most vulnerable Scrum role.

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Product Research User Testing Research Software Feedback Software 89

The Product Coalition

JANUARY 5, 2021

Join us on February 3, 2021: Hands-on Agile #29: Scrum Guide 2020?—?Reloaded. A good starting point would be working with the “Manifesto of Agile Software Development,” particularly ensuring that stakeholders understand that adapting to change over following a plan is paramount for the organization’s future success.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Gainsight

DECEMBER 18, 2020

Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. percent for private SaaS companies with ARR over $5M in 2020. Having the right customer success technology and a single source of truth can make a huge difference. Does RETENTION have your attention?

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Business of Software Conference

MAY 21, 2020

Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Having worked at Google and Code Academy and having founded a startup on my own that has taught web development to over 20,000 entrepreneurs. Alex Yang: The company where we work builds technology to fight global poverty.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

eG Innovations

DECEMBER 27, 2021

There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular. The eG Enterprise – Microsoft Teams Dashboard.

Data Visualization 52

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020. A feedback system is key to developing high quality CX.

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Data Visualization Reporting Tools Customer Experience User Testing 98