Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

ProductPlan

DECEMBER 11, 2019

There are so many changes happening in product management as I write this, and the evolution only seems to be accelerating. With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Alchemer Mobile

NOVEMBER 19, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. The best digital transformation strategies advocate for the consumer and what they want. It’s also very industry specific.

Technical Review 245

Technical Review Customer Experience Strategy Technology 245

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. However, it is important to note that the market for these products is still unproven. The right product strategy is necessary to make the smart glass product a success.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

ProductPlan

JULY 1, 2020

Unless your product management stack includes a crystal ball, all those goals and resolutions we made way back in January likely didn’t take global pandemics, fluctuating economies, and social unrest into account. Every year is unpredictable, but 2020 has been truly outdoing itself. Regular roadmap reviews. Take action.

Development Team Review 87

Development Team Review Technical Review Customer Feedback Onboarding KPIs 87

Product Innovation Educators

MAY 18, 2020

After hosting the 2020 virtual summit for product managers and product VPs, I’ve been asked many times for my lessons learned: what made it great, what would I do differently, what advice I have, what I learned about launching a product, etc. Summary of some concepts discussed for product managers. [1:38]

User Testing 118

User Testing Research Software Feedback Software Reporting Tools 118

The Product Coalition

MARCH 11, 2024

According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment. Duolingo’s Persuasion Playbook: A Deep Dive Let’s delve deeper into Duolingo’s tactics.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. And you had to own all the servers. Nightmare, right?

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Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. As you act on your 2021 app retention strategy, here are the app retention benchmarks to aim for. Below is the month-over-month view of consumer retention in 2020 for all apps included in the study. App Retention in 2021.

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Research Software Feedback Software User Testing Data Visualization 216

Userpilot

JULY 8, 2021

Product manager courses are everywhere. Product management is one of the most diverse disciplines and requires an extremely broad set of skills. Additionally, the product manager role drastically changes with your seniority. Beginner product manager. Mid-career product manager.

User Testing 87

User Testing Research Software Analytic Tools Feedback Software 87

PMLesson's Ace the PM Interview

JUNE 25, 2020

Lin has long been a favorite prep book for those interviewing for product management roles. The author, Lewis Lin, is widely impressive as he was the Director of Product Management at Microsoft and worked at Google where he was responsible for launching new AdWords products. What's great about Decode & Conquer.

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Customer Feedback Technical Review Framework Product Management 98

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Incorporate customer feedback directly into your product roadmap. Sound good?

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. This might be why when we talk about gathering more mobile customer feedback, a lot of product managers and mobile marketers visually recoil at first. Why is this? Love Dialog.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Mind the Product

JUNE 9, 2020

If 2020 has taught us anything, it’s that predicting the future is hard and in this episode, sponsored by Amplitude, we turn to Margaret Heffernan to learn how to do it better. The post Making Better Predictions – Margaret Heffernan on The Product Experience appeared first on Mind the Product. Like our theme music?

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Data Visualization Product Research Feedback Software Technical Review 156

PMLesson's Ace the PM Interview

JULY 13, 2020

Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. Bachelor’s in Marketing, an MBA, or a technical degree depending on which company you’re targeting.) Technical expertise. You need to work on a product.

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Certifications User Testing Data Visualization Feedback Software 52

Alchemer Mobile

SEPTEMBER 24, 2020

However, when it comes to our technology reflecting this fact, many providers and organizations haven’t quite caught up. Here are some key mobile app strategies to increase patient and provider trust. Sending in-app surveys can help product management teams assess whether or not changes or new features are resonating with patients.

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Feedback Software Healthcare Development User Testing 195

UX Studio: Product Management

NOVEMBER 24, 2020

In the past 10 years, we have grown to a team of 30 product design professionals who strive to help clients create outstanding digital products. In April 2020, we became an official Zeplin agency member as one of the youngest and fastest-growing product design companies in the world. Wandr Studio.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Mind the Product

SEPTEMBER 1, 2020

April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. This is one of the dark arts for many product people, and it has such a deep effect on everything else you do – take a listen to upgrade [.]. Like our theme music?

Positioning 113

Positioning Product Research Customer Experience Feedback Software 113

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. This can be invaluable for someone who has 0 knowledge about design or working in tech. This was a major deciding factor for me.

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Technical Review Certifications Software Review Feedback Software 68

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. The biggest, in August, we turned 10.

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Reporting Tools Feedback Software Research Software Technical Review 118

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. The Product Strategy: How We’ve Helped Blaise Transit.

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Analytic Tools Data Visualization Feedback Software Technical Review 52

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Steve Jobs.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. says a Customer Success Manager from the UK. Get out your compass.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Table of Contents. What is Customer Engagement?

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Analytic Tools Feedback Software Research Software Customer Experience 98

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). Let’s start with the basics. How is SaaS churn calculated.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Arpit Rai

MAY 31, 2020

I moved from Bombay to Bangalore in Feb 2020 to join ThoughtSpot. This post is about what one should do in the first 30–60–90 days of joining a new product management job. Have 1-on-1s with key members across different teams to help build a better understanding of the market, the product, the company culture etc.

Onboarding KPIs 72

Onboarding KPIs Product Management Product Manager Customer Feedback 72

Usersnap

MAY 6, 2020

Especially for SaaS product managers, customer success managers, growth marketers, and actually all the organizations that aspire to listen to the Voice of Customers. Customer-oriented strategies are fast becoming the road to success in today’s highly transparent tech environment. What is Customer-Centric Growth?

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

UX Planet

FEBRUARY 2, 2024

I have summarized the donation phenomenon that occurred in Indonesia: Donation Phenomena in Indonesia Indonesia has been named the most generous country in the world in 2020 by the Charities Aid Foundation (CAF) (WGI, 2021). Technological Forecasting and Social Change, 141, 138–148. link] Palmer, D., Lunceford, S., & Patton, A.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Surya Suravarapu

FEBRUARY 27, 2020

If you are in the business of building products, do yourself a favor -- read @alanklement 's 'When Coffee and Kale Compete.' link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. Doing product work is hard.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

ProductPlan

DECEMBER 13, 2021

trillion dollars in 2020 alone. How will a Product-Led Transformation be Different? Some of which are; Harvard Business Review states, $1.3 Digital Transformation is not about the Technology. According to CIO magazine, Global spending on digital transformation technologies and services was $1.3 trillion in 2020.

Weak Development Team 91

Weak Development Team Agile Technical Review Product Research 91

Bain Public

NOVEMBER 3, 2021

Due to the ongoing pandemic, this evolutionary change was needed for Métro’s success with the transition of local journalism to a digital world. Métro Média, was first introduced to Bain Public in the summer of 2020. Our approach, product, expert advice and coaching help entangle complex technology, people and roadmap dynamics.

Branding 52

Branding Technical Review Customer Experience Roadmap 52

PMLesson's Ace the PM Interview

APRIL 26, 2022

Data analytics professionals are typically comfortable with a wide range of technical programs and tech tools and are also skilled at coding. In addition to typical data scientist skills like database languages and Python, you'll also need to be passionate about helping non-technical teams understand your results.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Imaginary Cloud - Design

JULY 2, 2020

Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. Our own book about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

APRIL 8, 2022

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience. The role of product manager is changing.

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191