UX Planet

JUNE 1, 2025

However, without a solid foundation in user research, this framework may be limited to a set of quantitative metrics that fail to adequately reveal the why behind observed behaviors. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

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User Testing Product Research Research Software Data Visualization 59

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 98

Customer Satisfaction Customer Experience Onboarding KPIs User Testing 98

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody. I am the Chief Customer Officer here at Apptentive.

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User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. The source predicted that the value would surpass $107.5 billion U.S.

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Data Visualization Artificial Inteligence Reporting Tools Customer Communications 145

Userpilot

MAY 29, 2025

Quick note: People tend to confuse mobile UX and mobile app user interface (UI) design. The latter focuses on the visual and interactive elements of the app itself , like buttons, icons, and typography. Users will choose a mobile experience whenever possible, but they wont settle for a clunky one. Theyre not the same.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. It allows us to be proactive in where we help our customers most, which is amazing”.

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Reporting Tools Inbound Customer Experience Data Visualization 237

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Messaging is rapidly becoming a key channel for customer support. The main thing we learned from this research?

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User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

DECEMBER 31, 2020

However, I’ll let our data speak for itself. 2020 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Retail & Shopping. Food & Drink.

Data Visualization 147

Data Visualization Marketing User Testing Product Management 147

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics. Why choose Reveal?

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are no one-size-fits-all tools – don’t trust the reviews! Pendo offers very robust analytics, but it comes at a high price.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Product Talk

SEPTEMBER 15, 2021

It’s easy to get overwhelmed when interviewing customer after customer. How do you make sense of all the data? They have different types of customers. Especially in the B2B space, it’s common for teams to struggle with a simple question, “Who is our target customer?”. Tweet This.

Customer Experience 293

Customer Experience User Testing Product Research Customer Feedback 293

Userpilot

OCTOBER 18, 2021

Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021. billion in 2021 and $145.4

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Analytic Tools Feedback Software Research Software Onboarding KPIs 98

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. However, it goes further than just understanding, and it provides the foundations for improving existing products and services, launching new products and go-to-market activities. Run JTBD surveys to understand your customer’s behaviour.

User Testing 174

User Testing Data Visualization Customer Feedback Product Research 174

Userpilot

SEPTEMBER 23, 2021

If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. What is user onboarding? You therefore need to wait for the user to take action and respond accordingly to their specific use case. The customer support agents quit.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. The key is helping users realize the ongoing value of a product as quickly as possible. It’s called product-led growth.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? This can give you valuable insights into product growth and user engagement. This can give you valuable insights into product growth and user engagement. Furthermore, it can help you gauge your customer’s overall satisfaction level.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

AUGUST 21, 2021

Feature engagement in SaaS refers to observing user engagement and interactions with your product features to know what brings value to them. This insight helps you to make data-based decisions to improve product adoption and user experience. It lets you tag any UI element and track user engagement, all without coding.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Intercom, Inc.

AUGUST 24, 2021

If your business is preparing for a new phase of growth, you need to make sure that your support team is set up for success from the outset, and that you’re creating the right support infrastructure to deliver exceptional customer experiences at scale. Are the tools you’re using capable of scaling with you?

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User Testing User Friction Customer Experience Customer Feedback 129

Userpilot

FEBRUARY 25, 2022

Customer retention rate refers to the percentage of users you retain over a specific period of time. Customer churn rate, the opposite of user retention rate, measures the percentage of users who left your product within a given period. What is user experience? User error rate. Customer churn rate.

Customer Experience 105

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 105

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Justin Butlion's four-step framework illustrates the feature adoption funnel that outlines how users adopt a feature, and it consists of Exposed, Activated, Used, and Used Again. Well, look no further.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

OCTOBER 19, 2021

The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. Implement as many of the customer retention strategies and tactics outlined in this 2021 Ultimate Guide as you can! What is customer retention? Customer retention benefits.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JULY 26, 2021

You can achieve product growth by making sure your marketing is product-led, leading users to activation as quickly as possible, implementing secondary and tertiary onboarding , creating an account expansion strategy, and encouraging user referrals. Daily/weekly/monthly active users. Overall customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 11, 2021

Customer retention best practices: launch new features in-app , gather feedback and close the feedback loop, build churn surveys and offer alternatives to canceling, implement self-service support, and build a community. A great welcome screen is the first step in getting your potential customers to their Aha!

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. In-depth analytics.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

DECEMBER 21, 2021

Category: Data-Driven skills & strategic thinking For this role, the expected response from the candidate is finding the value associated with this idea. It is a method showcasing the impact (value) associated with an idea over others ideas, and a great tool that helps PMs to prioritize the capabilities and new features.

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Product Research User Testing Research Software Travel 179

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. If you need even more context, feel free to check out our ultimate guide to customer feedback.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

MARCH 8, 2023

What makes GPT-3 unique is the sheer size of the data it was trained on. Additionally, the ChatGPT API can be fine-tuned and customized with user-specific data to enhance its performance and accuracy for specific applications. OpenAI has released an API for accessing ChatGPT and Whisper models.

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Userpilot

SEPTEMBER 15, 2021

Users pay after trying your product, and customers may have already tried it and pay before using it. You can retain your product users with in-app communication by using tool-tips, NPS surveys, etc. Moments to keep users engaged throughout their journey. User journey stages for end-user engagement saas.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? This way, you can build better products and measure the success of your efforts with your customers. What is Customer Feedback Analysis?

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Feedback Software Customer Feedback User Testing Data Visualization 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. Here is a list of the top five NPS software tools, with a set of questions to help you evaluate which one should go into your SaaS martech stack. Best NPS feedback software in 2021.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

FEBRUARY 4, 2023

You should pay just as much attention to your freemium users since they can turn into paying customers when you optimize their customer experience. What is a “wow” experience in customer service? WOW experiences occur when the customer experience exceeds user expectations.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. Onboarding feedback surveys are essential to gauge how satisfied users are with their first-time experience and identify areas for improvement.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

APRIL 14, 2022

How to achieve high customer retention rates, and. Tools you can use to boost your retention rate. Customer retention rate is the percentage of loyal customers who repeatedly purchase from you. The retention rate is an important indicator of good business health and customer satisfaction. Let’s get started!

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Feedback Software Analytic Tools User Testing Onboarding KPIs 98