Intercom, Inc.

SEPTEMBER 8, 2021

According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale. Here’s how they’re doing it.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Userpilot

MAY 19, 2021

In this post, we’ll go over how to create a B2B marketing plan and how to execute it, which B2B Saas marketing tactics are working best in 2021, and some real-life success stories for each of the tactics. The Best B2B SaaS Marketing Tactics to Try in 2021. SaaS Inbound Marketing. SaaS Outbound Marketing. Let’s dive in!

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Research Software B2B User Testing Customer Experience 119

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound. Inbound and Outbound Success Stories.

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Research Software User Testing Outbound Marketing 91

Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

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Data Visualization Inbound User Friction Customer Experience 156

The Product Coalition

JULY 25, 2021

Or how working on outbound product management would make them better inbound product managers. an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on July 15, 2021. although that’s what the job requires.

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Weak Development Team Product Management Product Manager Outbound 158

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. How conversational support delivers value across your entire organization.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Business of Software Conference

APRIL 17, 2020

In These Uncertain Times… A rather wonderful use of some of the messaging from inbound emails Jessica Salfia at the West Virginian Council of Teachers of English turned into a poem. BoS Europe 2021 BoS USA 2020. There’s an alternative career as a copywriter waiting to happen. Upcoming Events.

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Reporting Tools Outbound Inbound Messaging 64