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BoS USA 2023 Schedule

Business of Software Conference

With less than 30 days to go till BoS USA 2023, let’s take a look at the line up and when you can expect to see them on stage! In this series of sessions at BoS Conference USA 2023 we’ll deep dive into how Autobooks retooled their business and ask the question, “What Happens if Product, Sales & Marketing Work Together?”

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Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020.

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Breaking Into Enterprise Customers at Shopify

Business of Software Conference

Checkout extensibility will probably bump this even higher in Q1 2023. Source: StoreLeads pic.twitter.com/Bv8L2tEDmR — Gil Greenberg (@gilgNYC) July 28, 2022. Hana Abaza at Business of Software Conference USA 2022, 26-29 September, Boston MA. From ~14,000 to ~27,000. We're looking at close to 30,000 by EOY.

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A Conversation with Petra Wille: My Approach to the Continuous Discovery Habits Community

Product Talk

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. Please note: This interview was conducted in 2022.

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New Product Launch Checklist: How to Plan a Successful Launch

Userpilot

Conduct market research to identify competitors and determine avenues for product differentiation. How you can differentiate your product from the competition. Your statement should identify who needs your product, what it does, and what differentiates it from other products in the market. Your unique value proposition.

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What Do Industry Analysts Think About Software Analytics?

Revulytics

By 2022, more than 10% of customer engagement hub architectures will include real-time event streaming or streaming analytics. This is supported by the strategic planning assumptions in “Use Gartner’s Customer Analytics Maturity Model to Create Better Customer Experiences:”. vs. 55.3%).