Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Feedback Software 78

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 173

Research Software Feedback Software Analytic Tools Customer Communications 173

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. video tutorials , in-app guidance flows, chat support, and more). Appcues: best tool for mobile user onboarding.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Data Visualization 69

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin!

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Embedded Analytics 73

Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Easy design fixes improve the usability of these UI elements. Lyfts engineering teams explain how they do it.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive.

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback Feedback Software 90

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 93

Data Visualization Analytic Tools Research Software Customer Experience 93

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. As of now, the best customer feedback tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Use contextual automated in-app messages to cross-sell to engaged users. Probably not.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

Gainsight

NOVEMBER 16, 2023

Through its leading automation technology, SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done—for the better. The post Announcing the 2023 Pulse Europe GameChanger Award Winners! Want more inspiration?

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Telecommunications 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. This tool can help you track in-app interactions and collect user data so you can act on it. GET A DEMO.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Mixpanel

FEBRUARY 10, 2023

In 2023, Mixpanel is excited to host and participate in in-person events where we can put in face time with our data, growth, and product development communities worldwide—and we’d love to see you at them! Come be a part of engaging conversation across SaaS and cloud. Mixpanel at the 2022 ProductX conference in Israel.

Events 59

Events Analytic Tools Feedback Software User Testing 59

Userpilot

JUNE 12, 2023

You’ll only want to consider the right tools for the job, of course. Userpilot is a product growth platform with fantastic features to help you create great onboarding experiences. Why should they invest their time in building a goal-oriented in-app user onboarding process , compared to, for example, minimum viable onboarding?

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs User Testing 78

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. User behavior analytics dashboard in Userpilot.

Customer Experience 93

Customer Experience Analytic Tools Feedback Software Data Visualization 93

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. How to improve user engagement in SaaS: Use live demos to showcase your product. Connect with active and engaged users on a social media app. Userpilot can help you track user engagement, create real-time in-app experiences, and build in-app surveys.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Ever since we launched our embedded analytics product, we’ve had 3 main goals: Fast & Easy Integration – Provide an easy to integrate data analytics solution that customers can integrate into their existing applications with no added requirements.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Reveal

DECEMBER 11, 2023

Reveal Embedded Analytics 2024 is just around the corner, and we’re thrilled to share a sneak peek into what Reveal has in store for you! Our commitment to providing cutting-edge embedded analytics solutions remains stronger than ever. Data Paging Efficient data handling is crucial for seamless analytics.

Data Visualization 94

Data Visualization Analytic Tools Customer Feedback Dashboard 94

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo is a digital adoption platform (DAP).

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

DECEMBER 22, 2021

This is partially due to the democratization of SaaS – with more and more contenders joining the market, great product and customer experience is not an option anymore – it’s what makes or breaks your product. This will allow PM to build personalized product adoption experiences on the fly.

Analytic Tools 136

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 136

Gainsight

JULY 7, 2023

Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. This includes our PX Digital Engagements as well as the full Digital Hub capabilities, modules, and integrations.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

JUNE 25, 2022

Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies. Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! The analytics in Whatfix are very basic compared to some Whatfix competitors.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

SEPTEMBER 15, 2023

Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. To recruit participants that are representative of the target audience, use dedicated services or tools. If recruiting from your existing user base, leverage the segmentation features of your tool and engage them in-app.

User Testing 79

User Testing Product Research Data Visualization Feedback Software 79

UX Planet

FEBRUARY 22, 2024

Sometimes, reading a heartfelt “This app helps me stay connected to my family!” Designers can cleverly orchestrate entire journeys through websites or apps, leading us through paths designed to optimize metrics, not empower our free choices. Propose tools like design systems and advocate for user-focused product roadmapping.

Data Visualization 98

Data Visualization UX User Testing Research Software 98

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Hope: In this case, we’re very solution-oriented. The easiest place to start, I think, is to start doing some solution-related discovery. Teresa: Yes, very common.

Product Research 231

Product Research Customer Experience Data Visualization User Testing 231

Userpilot

DECEMBER 12, 2023

Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. It serves as a visual guide that describes what a product or solution will look like from the user’s perspective. There are several reasons why your SaaS product needs a UX map. UX roadmap. Source: Roadmunk.

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Roadmap Customer Experience UX Product Research 92

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

SEPTEMBER 14, 2023

You can automate dunning emails with tools like Recurly, Chargezoom, Pelcro, BluLogix, and Chargebee. Integrating your CRM with a product adoption solution can help you combine your dunning emails with in-app billing reminders. Userpilot’s HubSpot integration even lets you send data both ways between the tools if needed.

Analytic Tools 83

Analytic Tools Data Visualization Customer Experience User Testing 83

Product Talk

NOVEMBER 8, 2023

Introducing a brand-new book, Strong Product Communities, co-written by product leadership coach Petra Wille and Product Talk’s editor Melissa Suzuno. Teresa: Product managers, designers, software engineers, user researchers… feel free to add your favorite title. We primarily gather in Slack.

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Product Research Books Research Software Analytic Tools 211

Modus Create

NOVEMBER 2, 2020

Earlier this year at the 2020 Atlassian Summit, Atlassian discussed their plans to roll out massive updates to its Cloud products, including a brand new top-tier product line, Enterprise Cloud, as well as a list of new features and enhancements. Direct control of your systems and data. Ok… What Happened? Simplified maintenance.

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Analytic Tools Research Software Data Visualization Product Research 96

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Data Visualization 91

Data Visualization Analytic Tools User Testing Feedback Software 91