Department of Product

OCTOBER 5, 2023

Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Anthropic’s LLM, Claude 2, is proficient in a range of tasks, from dialogue generation to detailed instruction and has very high scores in GRE exams, scoring 76.5%

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Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. The AI Memo – a round up of new research papers, product announcements, important AI companies and key AI concepts worth learning, curated by DOP.

Data Visualization 52

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Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget.

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Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. In the early 2000s, they primarily served as platforms for users to seek assistance and information.

Customer Experience 52

Customer Experience Generative AI Education Management 52

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024. Every year is a year of disruption.

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The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. Unfortunately, in the case of your morning meeting — it is going to happen, and it’s a big one which you must attend and arrive on time too. How to solve a certain customer problem? You are soaked wet.

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Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. How to implement AI to build better products.

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

Research Software 52

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Modus Create

MAY 28, 2024

Assessing your AI adoption priorities Finding a starting point involves assessing how AI fits into your existing priorities. In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 59

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Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? And we’re just getting started.

Analytic Tools 52

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The Product Coalition

DECEMBER 26, 2023

However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable. Computer vision systems can achieve up to 99% accuracy by training deep-learning AI models with vast amounts of visual data. from 2023 to 2030. Manual efforts are always prone to errors and take a long time.

Healthcare 113

Healthcare Research Software Analytic Tools Reporting Tools 113

Userpilot

SEPTEMBER 15, 2023

TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Avoid general questions, like ‘Which design do you prefer?’ What is a preference test?

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

Userpilot

JULY 24, 2023

TL;DR A product launch refers to all of a company’s coordinated marketing efforts to bring a new product to the market. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received.

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The Product Cafe

MAY 29, 2023

Packed with the power of generative AI, this tool is a game-changer for Shopping merchants. No need to shell out bucks for editing or customizing product images anymore. Well, folks, it's time to wave goodbye to YouTube Stories. Striving for real customer-led innovation? The answer is at the end of this newsletter.👇

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Feedback Software Reporting Tools Customer Feedback Generative AI 52

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey. “The

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Product Talk

JANUARY 10, 2024

You might remember that at the start of 2023 , I announced that I wasn’t setting any goals for the year. We had plans to travel, to ski and mountain bike, and to devote some time to our learning goals. Instead of traveling and recharging, we spent a lot of time at home recovering. And maybe even finally take some time away.

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Gainsight

MAY 10, 2023

By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? It’s the number-one unprompted topic in every single conversation I have with a Customer Success (CS) leader or CEO. Come to Pulse 2023 (5/17–5/18 in San Francisco) to see us unveil a whole bunch of this stuff!

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Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution.

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Analytic Tools Customer Communications Customer Experience Data Visualization 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

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Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. million and MAUs were up 8% to 482 million, an all time high.

Data Visualization 52

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Userpilot

JULY 20, 2023

TL;DR The best AI productivity tools can go through all the data you gather in minutes, automate menial tasks, and free up your team members’ time so they can focus on more human-critical work like content creation. Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

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Mironov Consulting

MAY 18, 2024

IN SCOPE:   If you’re a Director who is short a product manager or two, you’re doing two or three full-time jobs (badly) and probably very sleep deprived.    And we feel the pain when Engineering or Design is unhappy or apparently wasting effort.    What about shifting criteria for this next hire?”

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Product Talk

OCTOBER 18, 2023

Does it matter how we phrase the assumptions that we generate? Are assumption tests the same as experiments? What if you don’t have time to run any assumption tests? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. We don’t think we have time to consider more options.

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Product Talk

SEPTEMBER 6, 2023

We discussed a few of the common stages companies tend to go through when they adopt continuous discovery , some of the challenges and setbacks they’re likely to experience, and how leaders specifically can help teams overcome them. It’s just, how do we make better decisions about what to build, and include the customer in the process?

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Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Department of Product

OCTOBER 19, 2023

of all US streaming screen time. Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. Instead, the star of the show was the new generative AI tools the company is building. and elevate your customer engagement.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences.

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