Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. You’re in the right place.

Data Visualization 105

Data Visualization Analytic Tools User Testing Customer Feedback 105

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 85

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. What AI tools you can use. AI analytics are coming soon.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Data Visualization 97

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Research Software 95

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. You should build customer trust by ensuring data privacy. Let’s start!

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. In particular, it covers: What omnichannel analytics are Why it’s important to track How to implement your omnichannel analytics strategy Omnichannel analytics tools Let’s get right into it!

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 105

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Collecting a combination of quantitative and qualitative data is the best way to avoid survey bias. Let’s get into it!

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

The Product Coalition

JANUARY 3, 2023

This not only leads to lost users but can also damage the reputation of the app and the company behind it. On the other hand, a mobile app that is well-designed and easy to use will not only retain users, but it can also lead to increased customer satisfaction and loyalty.

Research Software 148

Research Software User Testing Product Research Testing 148

Userpilot

SEPTEMBER 28, 2023

High churn rates and dissatisfied customers. Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Here’s a guide on how to use these tools. Table of Contents What Are Product Analytics Tools?

User Friction 98

User Friction Analytic Tools Data Visualization Feedback Software 98

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 31, 2023

How does it compare to other similar tools? It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. WalkMe Surveys allow you to collect customer feedback , including NPS data. WalkMe offers custom pricing plans based on predicted usage.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Pendo dashboard.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Product teams are staffed with various skilled professionals. In a small startup, a product manager might oversee everything.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Maybe something completely else? Let’s get right into it.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Sign-up form of Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Userpilot survey templates.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JUNE 25, 2023

Hooked delivers insights into the psychology of user habits and engagement to design captivating products. The Insights Driven Product Manager is a comprehensive guide for leveraging data and insights in product management. Outcomes Over Output emphasizes customer behavior as the key metric for business success.

Books 98

Books Analytic Tools Data Visualization Product Research 98

Userpilot

SEPTEMBER 10, 2024

Customer experience : Continuously refining the user experience based on surveys, usability testing, and customer behavioral data. User segmentation : Tailor product experiences to specific user groups by segmenting based on demographics, behavior, and feedback. Tracking product adoption with Userpilot.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Most existing tools don’t connect the core capabilities that businesses need to drive enterprise goals and meet CX objectives.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

The Product Coalition

OCTOBER 30, 2023

Metrics: The data points you will use to measure the key results. Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. Onboarding new customers is an essential part of driving long-term retention and product adoption. Let’s dive in!

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. Each method requires different tools to achieve the desired outcome.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Are you a Salesforce or HubSpot user? For Userpilot customers, it doesn’t matter anymore. We have offered HubSpot integration since June 2023, and have just released the 2-way Userpilot Salesforce integration. It enables teams to manage leads and automate customer service and marketing campaigns.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Customer Experience 105

Userpilot

OCTOBER 30, 2023

Increase customer engagement with gamification. Identify and reduce friction with funnel reports. Flag dips in customer engagement for key features. Improve customer retention by monitoring active users. Offer self-service support with knowledge base to improve your repeat customer rate.

Feedback Software 104

Feedback Software Analytic Tools Customer Experience Customer Feedback 104

Userpilot

NOVEMBER 6, 2023

Growth-focused companies pay less attention to acquisition and more to retention because they understand retention has ripple effects—satisfied and loyal customers become your brand advocates , bringing new users through word of mouth. There’s data to prove the importance of retention over acquisition. Then, multiply by 100.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Modus Create

FEBRUARY 12, 2025

Every year, new trends, frameworks, and practices capture the industrys imaginationwhether it was no-code in 2024, Web3 in 2023, or serverless architecture in 2022. My predictions arent based on whats simply popular or making headlines. But this year feels different. This will transform how businesses operate across functions.

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Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond?

Analytic Tools 62

Analytic Tools Feedback Software Download Onboarding KPIs 62

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98