Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

UX Studio: Product Management

OCTOBER 2, 2023

As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. These design services include journey mapping, web design, content strategy , full-stack development, including CMS implementation, and technical consultation for complex projects.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. We all learned that Product Management is not just about managing products really. One of the most powerful things Product Managers rely on for growth in 2020,? One of the most powerful things Product Managers rely on for growth in 2020,?—?when

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. Global economic uncertainty, changing consumer habits, and artificial intelligence significantly influence how product managers function and their work.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

NOVEMBER 23, 2023

In today’s healthcare, digital technology is becoming increasingly vital. Digital health, often known as virtual health, refers to technical advancements in healthcare that increase the ability to accurately detect and treat diseases, as well as the delivery of healthcare to patients. What is digital health?

Research Software 107

Research Software Analytic Tools Reporting Tools Data Visualization 107

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. Hootsuite and Zendesk integration Hootsuite is a well-known social media management platform. How many apps does Zendesk have?

Embedded Analytics 79

Embedded Analytics Data Visualization Analytic Tools Feedback Software 79

Product Talk

DECEMBER 13, 2023

Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. DarkBlue intelligence, the product Thomas works on, can support activities like investigations, due diligence, and cyber threat intelligence. You can submit your story here.

Data Visualization 246

Data Visualization Analytic Tools Reporting Tools Technical Review 246

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Keen to get ahead of the competition in 2023? How do we feel about being called ‘women in tech’?

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

DECEMBER 11, 2023

Photo by Alexas_Fotos on Unsplash When I was VP of Product at Twiggle, building the product from zero to one (and then one to ten and so on), I hired a technical writer freelance. Our product was an API, and we needed comprehensive technical documentation. I have worked with great technical writers, they weren’t the problem.

Technical Review 78

Technical Review Marketing User Testing Customer Experience 78

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Are Product Managers Chief Executives of Their Product? Why You Need a Product-Led Growth Tech Stack.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

TechEmpower - Product Management

DECEMBER 11, 2023

In 2023, there were approximately 26.3 Are specific technologies or platforms involved in your project? Do they have experience with the technologies involved in your project? Project Management: Get a clear understanding of the company's process. What are the review periods and your responsibility in the process?

Software Developers 118

Software Developers Software Development Software Review Development 118

UX Planet

DECEMBER 11, 2023

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

Technical Review 76

Technical Review Certifications Software Review Feedback Software 76

Usersnap

MAY 17, 2023

Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Product Talk

NOVEMBER 16, 2022

Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Ellen will be teaching a January 2023 cohort of Continuous Interviewing and a March 2023 cohort of Opportunity Mapping. Then I moved into different product management roles within Meyer Sound and other product launches.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Johanna Rothman

MAY 26, 2023

See Manage It! Unfortunately, the cohort was too late for his business—he took a job as a manager inside an organization. In the fall of 2021, I asked for technical review on the book. And I discovered a big problem—I confused my reviewers. I started to write what I called “chapter-thingys.”

Consulting 92

Consulting Books Workshop Technical Review 92

The Product Coalition

AUGUST 15, 2023

These differences in how a company’s shareholders, its board and management think about returns feed through to what can end up being substantially different approaches to product development. Revenue Growth: the technology built leads to an increase in the company’s revenue. A reduction in cost may increase profits.

Development 121

Development Technical Review Customer Experience Software Review 121

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Missing a day due to lack of access (which happens without offline lessons) could break the streak, pushing users to premium options.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Johanna Rothman

NOVEMBER 13, 2023

. — Bob Sutton (@work_matters) November 7, 2023 I'm my own publisher for this book. Books are not as risky as other products, but the whole point of blurbs and reviews is to reduce the risk of people ignoring the book. I was angry the day I wrote Tech Managers: Time to Grow Up and Manage Like Humans , but it's still all too true.)

Technical Review 84

Technical Review Books Consulting Definition 84

freshtrax

APRIL 25, 2024

On August 10, 2023, California approved an all-day pay-as-you-go self-driving taxi service that has the city of San Francisco buzzing with excitement. What’s the appeal of this service and the evolution of self-driving technology? Let’s take a closer look at this new technology and its user experience. billion (about 1.3

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. Their expert project management is something they’re proud of, no wonder their motto is “on-time and on-budget”. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. Their expert project management is something they’re proud of, no wonder their motto is “on-time and on-budget”. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. But a target customer for Audi may perceive higher value due to the connection to Porsche.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Product Talk

APRIL 5, 2023

Today’s Product in Practice focuses on Ellen Juhlin , a Product Talk Academy instructor, product coach and consultant, and Senior Director of Product Management at Orion Labs, who recently found herself facing this challenge. Review chapter 8 of Continuous Discovery Habits for more tips on how to get unstuck.

Engineering 214

Engineering Feedback Software Product Research Technical Review 214

Usersnap

JUNE 27, 2023

Begin by selecting experienced and tech-savvy beta testers. Maze Maze is a powerful beta testing platform that facilitates the discovery and management of beta users for startups. This approach provides deeper insights compared to post-leverage reviews or surveys.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

The Product Coalition

OCTOBER 25, 2023

Bitcoin ETFs open doors for traditional investors to enter the cryptocurrency market without the complexities of managing digital assets directly. They provide an easy way for both novice and seasoned investors to participate in the performance of various assets without the complexities of directly buying and managing those assets.

Customer Feedback 112

Customer Feedback Reporting Tools Technical Review Research Software 112

Johanna Rothman

MAY 26, 2023

See Manage It! Unfortunately, the cohort was too late for his business—he took a job as a manager inside an organization. In the fall of 2021, I asked for technical review on the book. And I discovered a big problem—I confused my reviewers. I started to write what I called “chapter-thingys.”

Consulting 52

Consulting Books Workshop Technical Review 52

The Product Coalition

OCTOBER 30, 2023

And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. A quick side note — If you are a product manager who works in a company where this is the norm — congrats! Often, product managers skip this step in favor of speed. We were at odds.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Userpilot

JULY 11, 2023

Jonathan McKay’s talk on how big tech brands offer amazing customer service. Let’s take a look at some valuable videos: Userpilot – How to Create the Best SaaS User Onboarding Experience At Userpilot, we’ve been spending years building a product that helps customer success managers and product marketers improve their product growth.

Customer Experience 79

Customer Experience Customer Feedback Feedback Software User Testing 79

People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. You may be quicker to dismiss microstress than more macro forms of stress because you think you can just manage it in the moment. The thing is, your brain isn’t managing it, because your normal stress response didn’t fire.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Userpilot

APRIL 6, 2023

How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? Best AI tools for customer success managers (CSMs). What are customer success managers (CSMs) & what is customer success? Customer success managers are the masters of this process.

Data Visualization 93

Data Visualization Analytic Tools Research Software Customer Experience 93

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. It’s technically complex. Testing multiple prices in the market for SaaS products also means maintaining them—which no technical team wants to do indefinitely. Enter my friend Kristen Berman. What if we annoy users?

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email. A modal acknowledging customer feedback.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Feedback 85

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. This article introduces the latest retail tech deployments at major U.S. This article introduces the latest retail tech deployments at major U.S.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

People-First Product Leadership

JANUARY 7, 2024

Technological Advancements: The consumerization of artificial intelligence (AI) and large language models (LLMs) can bring innovation to industries ranging from education to healthcare to newsletter writing. For me, I’m looking forward to applying what I learned in 2023 - which was in a large part due to People-First Product Leadership.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52