Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

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Crafty CTO

JUNE 18, 2025

My live experience at the AI Engineer World’s Fair 2025 in San Francisco could be summarized as “extremely intense.” He compares today’s state of AI today to early days in physics where the Standard Model was developed and ended up serving physics almost unchanged through today.

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Userpilot

MAY 31, 2025

Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. But is Intercom Mobile still worth the investment in 2025 and beyond? In-app messages: Intercom allows you to create contextual in-app messages that trigger based on user actions.

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Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

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Userpilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

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Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. And so we really learned that the messaging and the product had to do a different thing for every person in the organization.

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Userpilot

JANUARY 20, 2025

This is especially true if the reason for this complexity is bad design. They save you millions in development costs for what they provide – onboarding guides, built-in analytics, an experimentation suite, code-free styling, roles & permissions, etc. Unfortunately, only a few product tour tools offer this feature.

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Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts. What is customer fit?

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Product Talk

MAY 7, 2025

Whether its hard to visualize this way of working in your context or you havent come across many real-life examples of how other similar teams are approaching this, we get it. We discussed the most common usability challenges developers face when starting with a new API. Plus, each airlines system has unique error messages and codes.

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Product Talk

APRIL 2, 2025

A common question we get is, Do API teams need to do discovery ? My intent with this article is to help folks who dont work on API teams to understand the context for the next several articles in this series. In next weeks article, Ill get into the most common usability challenges developers face when starting with a new API.

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BrainMates

JUNE 3, 2025

Strategic Foresight: An Edge Product Teams Need Now By Erica Wass Todays best product teams arent just chasing the next feature, theyre shaping the future of their markets. Consider the generative AI revolution: in under two years, entire product categories, from content generation to software development tooling, are being reshaped.

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Lenny Rachitsky

APRIL 8, 2025

Aman Khan runs a popular course on evals developed with Andrew Ng , is Director of Product at Arize AI (a leading AI company), and has been a product leader at Spotify, Cruise, Zipline, and Apple. You never have to talk to Arize/our team to use Phoenix for evals. the message chain, or the message generated from the agent LLM).

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