Sat.Aug 08, 2020 - Fri.Aug 14, 2020

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Common Product Vision Board Mistakes

Roman Pichler

A Brief Guide to this Article. This article assumes that you are familiar with the product vision board or the key elements of a product strategy : market, value proposition, standout features, and business goals. The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily.

Vision 299
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Pros and Cons of OKRs

Johanna Rothman

Some organizations find OKRs help them create superior objectives and achieve some of them. (OKRs are Objectives and Key Results.) The idea is that every quarter you use the company purpose to create audacious Objectives. Each objective then has 3-5 Key Results so you can measure how well you do. You're not supposed to achieve all the objectives each quarter.

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Product in Practice: Iterating to an Actionable Outcome at tails.com

Product Talk

Hello Product Talk readers, we’re excited to share the latest Product in Practice with you! For this story, we caught up with Sonja Martin , Product Manager at tails.com. Sonja shares how her cross-functional team has changed their approach to defining their desired outcome over time. Want to check out the other posts in this series? You can find them here.

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How to Achieve Product-Led Growth [+Webinar]

280 Group

What is Product-Led Growth? If you keep up on the latest Product Management best practices, you’d have a hard time missing the bustling discussion around Product-Led Growth, or “PLG” as it’s termed. PLG is among the fastest-growing practices for companies and products at all lifecycle phases. Like many fast-moving forces, it also threatens to disrupt the status quo for so many companies in the way they have managed their growth via traditional marketing and sales teams and programs.

Webinar 296
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

In the past few months, the world has changed in many ways. The Black Lives Matter movement has sparked a much-needed dialogue about diversity and inclusion in the workplace. Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog.

More Trending

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Developing a Data-Driven Culture at Dow Jones, By Helen Hewitt

Mind the Product

In this ProductTank London talk, Helen Hewitt, Global Head of Data Transformation at Dow Jones takes us through her personal journey with data and her work at Dow Jones in developing their data culture. Her key points include: Driving a data culture How we view our data DataSET Watch the video to see Helen’s talk [.]. Read More. The post Developing a Data-Driven Culture at Dow Jones, By Helen Hewitt appeared first on Mind the Product.

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Data?—?Is it the product manager’s best friend?

The Product Coalition

Data?—?Is it the product manager’s best friend? Data: information , especially facts or numbers , collected to be examined and considered and used to help decision-making, or information in an electronic form that can be stored and used by a computer In my previous article , I’ve talked about the similarities between the product manager and the intelligence officer.

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No more compromises: Announcing 20+ new features to supercharge your customer support

Intercom, Inc.

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprec

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Defining Guidelines in Product Management

The Product Guy

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Unpacking Fintech Product Management – User Mindsets and Regulatory Requirements

Mind the Product

Are you looking for a lightweight introduction to product management in fintech? Have you wondered why shipping fintech products takes more time than shipping other products? Or have you ever asked, “what sets fintech product management apart from other product management jobs?” If the answer to any of the above questions is “yes,” this article will [.].

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B2B Product Manager Magazine August 2020

Product Management University

The B2B Product Manager August 2020. The B2B Product Manager August 2020 looks at the blessing and the curse that goes with marketing and selling feature-rich products. We also give you the missing layer to your customer testimonials if you want to showcase strategic value. There’s one key strategic part of product management that got lost in the agile shuffle.

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Boost your support efficiency with Intercom’s new workflows

Intercom, Inc.

Yesterday we launched powerful upgrades to the Intercom platform for support teams. Teams can now use Intercom to efficiently provide conversational support for all types of questions, from simple ones to the most convoluted ones. This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features.

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18 Signs of a Systemic Toxic Team Culture

The Product Coalition

TL; DR: 18 Signs of a Systemic Toxic Team Culture What looked like a good idea back in the 1990ies?—?outsourcing software development as a non-essential business area?—?has meanwhile massively backfired for a lot of legacy organizations. While they try to become more appealing to product and software developers, they still have difficulties understanding what it takes to build an attractive product/engineering culture.

Agile 154
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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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The Importance of Empathy, By Jack Sheppard

Mind the Product

In this MTP Engage Manchester talk, Jack Sheppard, then Product Designer at 11FS gives us a lesson on empathy and its importance in the world of product. He shares some guidance on how empathy can make better product managers. His key points include: What empathy is Where empathy comes from The effect of modern life [.]. Read More. The post The Importance of Empathy, By Jack Sheppard appeared first on Mind the Product.

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Taking The Guesswork Out of Innovation

Strategyzer

To manage an innovation portfolio and make the right investment decisions, you need metrics to measure progress of projects in your portfolio. But many organisations we work with fall into the trap of using execution metrics on innovation projects. We believe innovation needs its own metrics. In innovation, the main task is not to measure if you are on time and on budget, which are key metrics in an execution project.

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From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands

Intercom, Inc.

?. But long gone are the days of one-size-fits all marketing. The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media.

Branding 209
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Coaching Agile Teams, Its More Than Just Asking Great Questions

The Product Coalition

Powerful questions are at the heart of traditional business coaching. But being an Agile Coach requires you to have a multitude of other… Continue reading on Product Coalition ».

Agile 147
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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Managing Change – Joe Leech on The Product Experience [Rebroadcast]

Mind the Product

Just call him Mr Joe. A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Read More. The post Managing Change – Joe Leech on The Product Experience [Rebroadcast] appeared first on Mind the Product.

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The 4 Truths of Data Management for Product Analytics

Amplitude

At Amplitude, we spend a lot of time talking to our customers and helping them succeed with product analytics. One thing we have observed is that companies that do a good job with data management—in other words, companies that keep clean data, fix mistakes, approve events to ensure they are correct, and plan events to make sure data is consistent—tend to get more value from their product analytics system.

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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

As lockdown restrictions continue to ease and businesses reopen, the world sits on tenterhooks awaiting a second wave of the pandemic that it hopes will never come. In New Zealand, mobile-centered solutions company PaperKite put that thought into action when they developed the country’s lifeline to reopening the economy – contact tracing app Rippl. For a time when it launched, Rippl was New Zealand’s most downloaded app, surpassing Facebook and Instagram with over 72,000 downloads in its first w

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How To Create Modern Product Specs That People Reads

The Product Coalition

PRD’s are long dead. Use High Fidelity Prototypes + Wiki Pages to write great product requirements instead. Continue reading on Product Coalition ».

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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The Product Manager’s Role: Learnings from the #mtpcon Session Speakers

Mind the Product

At #mtpcon Digital 2020, we were able to enjoy 18 Breakout Session talks, across three days, from some of the best product people around. We’re releasing them all (weekly, in groups). In this selection, take a different look at the product manger’s role in sessions led by Petra Wille, DeVaris Brown and Hope Gurion. Below [.]. Read More. The post The Product Manager’s Role: Learnings from the #mtpcon Session Speakers appeared first on Mind the Product.

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The Ultimate Guide to the Founding Designer Role

First Round Review

We summarized the most tactical, honest pieces of advice from a group of design experts on what it really takes to be a startup's first design hire — from choosing the right startup to join to excelling in the role and growing your team.

Startups 129
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Channel Reimagines Physical Events, Looking To Reopen Slowly

Jay McBain

This week, we have seen two examples of physical channel events take shape after almost six months of virtual. In earlier research around communities, I have pointed to the 150 events per year that were happening before COVID-19. Most of these events carried on virtually, with mixed results. In most cases, vendors didn’t get the […].

Events 128
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When your awesome feature turns to be a designed bug

The Product Coalition

Photo by Mark Fletcher-Brown on Unsplash “The range of feedback received matched the statistical results, where some customer segments significantly increased adoption, while others showed a significant decrease. We were surprised about this inconclusive result. But it was conclusive for us, some customers found our feature useful and others considered it as a bug.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Insider Tips on Running Double-Sided Marketplaces

Mind the Product

What do you get when you have a room full of marketplace product leaders from areas as diverse as pet care, heavy machinery, content creators and consumer goods comparisons? A ProductTank! In July 2020 ProductTank Brisbane focused on double sided marketplaces and we were fortunate to have so many diverse perspectives on the topic in the [.]. Read More.

B2C 148
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15 User Experience Research Statistics to Win Over Stakeholders

UserInterviews

Winning over stubborn stakeholders can be an uphill battle for UX researchers. Here are 15 statistics to back you up.

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G2 Summer Report: Indicative Climbs Rankings as Leader

Indicative

G2 has named Indicative as a Leader in Customer Journey Analytics in G2’s 2020 Summer Report. . Indicative is the only Customer Analytics platform designed specifically for non-technical business users that connects directly to your data warehouse. Indicative enables product managers, marketers, and data analysts to make informed decisions by thoroughly understanding the complete customer journey, creating highly targeted behavioral segments, and optimizing product direction.