Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. A Unique MarketSpace. The Story Begins.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Gainsight

SEPTEMBER 29, 2021

If so, you may have seen the recent uptick in interest and advertisement for positions as a Customer Success Operations Manager or Administrator. Businesses are looking for a particular background in analytics or technology, which is understandable. People in finance become Product leaders. Systems and Data.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Feedback Software 59

Amplitude

JULY 29, 2020

For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Mission: stellar service, valuable partner, sustained profitable growth, huge impact. And as you’ll see below, product analytics played a major role in how Dave made that decision. Vision: being the best, around the world.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Mixpanel

NOVEMBER 26, 2019

Industry experts predict that online sales alone will surpass $12 billion —a staggering 25 percent year-over-year increase for the same weekend in 2018. The answer, as you might’ve guessed, lies in the data. Released last month, our 2019 Product Benchmarks Report compiled data from 1.2 The common thread? Need more proof?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Amplitude

APRIL 12, 2018

Where does product analytics fit in the realm of analytics tools on the market? What makes product analytics different from marketing analytics? How are product teams using analytics in their day-to-day work? Hint: Skip to 3:45 to learn how Amplitude compares to BI tools and marketing analytics.).

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Amplitude

APRIL 12, 2018

Where does product analytics fit in the realm of analytics tools on the market? What makes product analytics different from marketing analytics? How are product teams using analytics in their day-to-day work? Hint: Skip to 3:45 to learn how Amplitude compares to BI tools and marketing analytics.).

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Amplitude

SEPTEMBER 21, 2020

To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. Once you recognize these roadblocks, you can experiment with possible solutions and get more users to the finish line. B2B SaaS Funnel Analysis. B2B SaaS products help users complete a business task.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. And that is because data nowadays is everything.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

The Product Coalition

JUNE 5, 2018

Simplify your project management software and watch employee productivity soar. He’s worked in many industries, including insurance, finance, retail, construction, engineering, healthcare, and government. Kevin describes himself as passionate about digital strategy, UX, social media, design, SEO, and analytics.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Reveal

JULY 19, 2022

Reveal Embedded Analytics. It is also natural to want to keep your team focused on their areas of expertise and rely on already established solution providers in areas we need help. You might have heard of white labeling or white label software – but what does that really mean? Table of contents: What is white labeling software?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

DISQO

DECEMBER 18, 2018

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 49

User Testing Data Visualization Research Software Analytic Tools 49

Mind the Product

OCTOBER 18, 2016

At that time Word was supporting three platforms – Windows, DOS, and Mac, and so a big goal with the release was to get a common code base. So Netflix came up with its rating and recommendation system so that people would rent a mix of films, and this, says Cagan, powered Netflix for the next seven years. Microsoft Word.

Analytic Tools 121

Analytic Tools CTO Coach Finance Customer Experience 121

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

DECEMBER 18, 2018

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Research Software 40

Product Innovation Educators

MAY 7, 2018

A new book by O’Reilly Press discusses product management for B2B software applications. Much has been written about product management and the development of software products, but little that specifically addresses the characteristics of the B2B environment. In the traditional software industry, the user is king.

B2B 48

B2B Analytic Tools B2C Enterprise 48

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes. What are product metrics? Not all products are the same.

Data Visualization 269

Data Visualization Analytic Tools User Testing Research Software 269

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

The Product Coalition

OCTOBER 6, 2020

Jared Feldman, Founder & CEO of Canvs At a fireside chat at Meetup HQ in New York City, Jared sat down with Greg Battle , Chief Product Officer at finance intelligence company, Laso to discuss Canvs products, the world of qualitative analytics, and what it takes to build a business dedicated to understanding the power of empathy.

User Testing 145

User Testing Data Visualization Product Research Research Software 145

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Tableau builds trust with potential customers on software review platforms. Book a Userpilot demo today to learn how you can leverage in-app engagement to drive your brand activation goals.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

AUGUST 1, 2019

For Brex, the first one was having their CFO run marketing, along with a few other things typical fintech startups wouldn’t do, like outdoor advertising. I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance. I knew the opportunity and joined super early.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Do you want them to think of you as an email tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. The Rise And Fall Of Enterprise Software”. Video, Slides, & Transcript below.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Swipe and scroll through the dozens of apps you’ve installed over the years, including the ones hidden away in folders.

Customer Experience 60

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60

The Product Coalition

APRIL 29, 2022

OTT technology has brought a revolution to the world of traditional broadcasting, making quality content available to every member of the Internet-connected economy. Here’s how to help your OTT service become a part of it. Opening an over-the-top way of streaming, developers have found a whole new gold mine projected to grow from $121.61

Analytic Tools 114

Analytic Tools Data Visualization Development User Testing 114

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Intercom, Inc.

SEPTEMBER 20, 2018

They can be difficult to diagnose, and if sales and marketing don’t have a healthy relationship, things can devolve into pointing fingers instead of working together to find solutions. I actually had a marketing role where I helped build out lead scoring and lead nurturing processes before there were many automation tools for these jobs.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99

Andrew Chen

NOVEMBER 4, 2019

Facebook apps, Mobile (remember SoLoMo?), The Passion Economy theme unifies a number of themes that we at a16z have been working on: Reinventing the service economy. There will be many new software platforms that allow creators/influencers/service providers to work on what they love and earn income from that work.

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Andrew Chen

NOVEMBER 4, 2019

Facebook apps, Mobile (remember SoLoMo?), The Passion Economy theme unifies a number of themes that we at a16z have been working on: Reinventing the service economy. There will be many new software platforms that allow creators/influencers/service providers to work on what they love and earn income from that work.

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40

Mironov Consulting

JANUARY 8, 2020

This post is more about framing the problem as I see it rather than proposing solutions, with a call to action. We keep forgetting that technology is not neutral, and usually includes some social engineering. We keep forgetting that technology is not neutral, and usually includes some social engineering. Reduce the surprises.

Weak Development Team 111

Weak Development Team Reporting Tools Analytic Tools User Testing 111