Mironov Consulting

JUNE 28, 2018

Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% ’ For airline reservation systems, perhaps ‘traveler’ and ‘booking agent’ and ‘airline CFO.’ Immediately warn your boss, Head of Product and VP Engineering of likely incomings.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

DECEMBER 19, 2018

Uncompromising thoroughness is a must-have personal characteristic A good manager is the one who can make sense of a message and convey it unmistakably in 100 out of 100 cases. CSSSR is a large outsource team of IT-engineers working hard yet completely remotely across the world. Connect with us here.

Reporting Tools 69

Reporting Tools Feedback Software User Testing Analytic Tools 69

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. On the one hand, I would say that the thing that most excites me about marketing teams is how much they’re tending to look like engineering teams. Liam: Definitely. And they broke it up.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

AUGUST 8, 2019

In companies that don’t properly prioritize the customer experience, it’s up to support leaders to find allies in product and engineering – and to make sure you can help them truly hear the customer’s voice. I started building out the help center there, and I had the opportunity to work with an amazing designer and engineer early on.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Business of Software Conference

OCTOBER 11, 2023

Asked very specific questions about the engineering approach which he could not answer. Led to holes in complete product because engineers responsible for each task didn’t know the whole context Every engineering decision has tradeoffs. Everyone focused on their tasks and not the broader picture.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio: Product Management

FEBRUARY 26, 2019

Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. One of the key Work & co promises: They put senior designers and senior engineers on each project. Loose Slack messages just annoy them! In the company, they have 14 partners.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 28, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Business of Software Conference

FEBRUARY 4, 2019

Bounce rate is the poster child of anybody who does search engine optimization, they love bounce rate and this is the same article, notice December 17th – no blip. Error messages. Common error messages that are delivered. You want something to measure, just start counting your error messages. Do you know?

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88

Intercom, Inc.

DECEMBER 13, 2018

It’s not just for retail or airlines or telcos. If you don’t want to be disturbed by someone who is sending you messages when you’re traveling or not available, we introduced last week a “Do Not Disturb” function on Workplace. Ultimately, the product works for every company. That’s the beauty of Workplace.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. That’s where it’s great to have a senior production engineer on the team helping us all the time. Introducing Resolution Bot.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23